The CX Company

The CX Company The CX Company - Helping companies go from good to Great, one Customer at a time. Learn more @ www.thecxco.com Was he just satisfied, or truly delighted?

- How are some people so good at selling and closing deals?
- Why do customers leave you and prefer going to your competitor?
- What makes a customer stick to a product or service?
- What is the common factor amongst world’s best companies?
- What makes a truly delightful experience for a customer? In today's market the product is simply not the motivator, and neither is the price. The only way yo

u’re going to make customers ‘buy’ from you + ‘stick’ with you is by delivering a superior CX. For example, if a client contacts two Web companies to have a website built for him, and suppose both the companies have similar package & rates, then which company would the client choose? Once a client signs-up for a service, how was his 'experience' working with the vendor? Did the company just serve him, or was it able to wow him?

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"Customer-eXperience (CX)"
is the #1 factor in influencing a customer’s buying
decision, and in motivating him to remain loyal with
a brand. Like a bee glued to honey - in love!
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Part science, part art - it's how the world's top brands have become successful. And we are bringing this new wave to Pakistan!

07/04/2012

Do you get calls from your customers on weekends? How do you handle them when they jump-in in your leisure time? :)

When was the last time you got a WOW treatment as a customer? :)
06/04/2012

When was the last time you got a WOW treatment as a customer? :)

Launching our first-ever CX-focused training workshop:"Win your Customers"(April 14, 2012, Marriott Hotel, Karachi)
04/04/2012

Launching our first-ever CX-focused training workshop:

"Win your Customers"

(April 14, 2012, Marriott Hotel, Karachi)

After weeks in waiting, we've finally launched our website with an aim to spread awareness about CX and its role in a bu...
04/04/2012

After weeks in waiting, we've finally launched our website with an aim to spread awareness about CX and its role in a business' success. Much delighted to have the website up & running. Check out www.thecxco.com

The CX Company. Helping companies go from good to great, one customer at a time.

09/03/2012

What's All The Noise About?

Imagine you go out to a cinema to watch the latest flick with your mates. You pick a cinema hall which is near you and whose tickets are nominal as well. You reach the venue all excited to have a great hang out. But your excitement has a very short life. As it turns out, the cinema guys were operati...

So we've been trying to make some sound since past few days. But now, we're going to make some real noise! Starting "The...
09/03/2012

So we've been trying to make some sound since past few days. But now, we're going to make some real noise! Starting "The CX Guy's Blog" from today!

09/03/2012

Alright so it's Friday today, time for some to relax - TGIF! And time for us to warm-up! Still, TGIF! :)

28/02/2012

What makes a truly delightful experience for a customer?

28/02/2012

What is the common factor amongst world’s best companies?

28/02/2012

What makes a customer stick to a product or service?

28/02/2012

Why do customers leave you and prefer going to your competitor?

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