23/02/2021
The Credit Analyst I role is one of Finance’s main customer facing positions. Under some supervision, this person is responsible for receiving, conducting initial analysis, escalating (as needed), and resolving more difficult collection issues in a timely manner.
Key duties:
• Respond to customers and internal team member calls and inquiries in a prompt, professional, and courteous manner.
• May deal with mid-level accounts managed by Account Managers and/or group accounts, as assigned.
• Determine the root cause of a collection issue, quickly build trust with internal and external stakeholders, fully document / communicate the collection issue and solution, and validate all agreed upon resolution tasks are complete.
• Apply business logic to properly categorize a Collection issue and when necessary route the matter to the correct individual in a professional, friendly manner.
• Support other Credit Controller team members in the delivery of effective debt collection activities across the divisions multiple legal entities.
• Working hours - 12pm to 8pm three weeks a month, 9am -5pm one week a month.
Requirements:
• Very good English C1
• Excellent organisational skills
• Good attention to details
• The ability to communicate effectively, internally and externally both written and verbally
• Be able to work under strict timeliness and under pressure
• Be accurate and methodical, with a positive and influential manner and attitude.
About us:
HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible.