Audit of sales / customer service
Audit of sales / customer service involves analyzing the quality of customer service
The client receives an audit report. Being aware that from time to time the salestaff, customer service specialist is verified by a controlled purchase combined with an audit, significantly improves the quality of serviceIt helps to detect errors, irregularities and can improve t
he existing pattern of behavior. Work performance audit
PGB Human Resources has carried out diagnostic / audit method PPA (Potential Productivity Assassment). The method includes the study in three areas, resulting in an overall picture and is simple and fast to do and learn. PPA is the latest and most advanced tool that serves increasing efficency and promoting activities aimed at raising productivity. With these methods is possible to easily and quickly verify the actions/projects taken so far, implemented methods as well as plan development activities in the future. Audit of employees` potential, talent management
The potential of the employee consists of many competencies. However, it suggests that they require the work of an employee, as well as superiors. Raising the level of employee`s competencies is often possible when he or she is ready and open for changes. PGB Human Resources exploring the potential of employee, also examines the readiness for change and motivation for development. Audit of motivation
Audit of motivation is based on a new Harvard model, referring to the four areas of motivation:
engagement
satisfaction
corporate membership
desire to remain in business. In addition to checking how much your employees are currently motivated, we analyze what incentives influence your staff. Audit of motivation is an excellent source of information for the preparation of low-cost activity affecting the engagement that translates into the results of a department, branch or team.
