Collab

Collab - Next Generation Contact Center Collab is a European Multimedia Contact Center provider, fully based on IP architecture. Collab belongs to Volaris Group.

Its portfolio includes: OneContact CC, OneContact WFO, Gamification solution for Contact Centers and OneContact PBX, available in on-premises and cloud models. Founded in 2003 by a team with a solid experience in the contact center business, Collab anticipated a technological revolution that disrupted the contact center industry: 100% SIP based, without any PBX, for large-scaled organizations. Wit

h this strategy and R&D capabilities, Collab has gained customers and partners all over the world in key areas of Telecommunications, Banking, Healthcare and Government. Collab is also part of the restrict group of companies mentioned in Gartner's Magic Quadrant.

Endereço

Avenida D. João II, Nº51, Block B, 2º Floor C
Lisbon
1990-085

Website

http://www.collab.com/

Notificações

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Categoria

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Our Story

Collab (www.collab.com) is a European Multimedia Contact Center provider, fully based on IP architecture. Collab develops contact center solutions in a cloud-based architecture and has a strong focus on innovation. The embedment of artificial intelligence in their products allows automation of operations and creates engaging customer experiences.

Founded in 2003 by a team with a solid experience in the contact center business, Collab anticipated a technological revolution that disrupted the contact center industry: 100% SIP based, without any PBX, for large-scale organizations. With this strategy and R&D capabilities, Collab has gained customers and partners all over the world in key areas of Telecommunications, Banking, Healthcare and Government.

Collab was considered a Visionary by Gartner Magic Quadrant for Contact Centre Infrastructure. In 2019, Collab was granted with European Funding for enhancing contact centers with artificial intelligence projects.

Key facts about Collab: