CX Touchpoints Rwanda

26/06/2025

12/06/2025

Are you hearing your customers, or just collecting responses?

Voice of the Customer (VoC) tools help turn feedback into strategy. The smartest companies don’t just listen, they act.

🔑 3 Key Focus Areas:
• Go beyond surveys
• Turn insights into action
• Measure what matters

25/02/2025

🚀 Elevate Your Customer Service Skills to the Next Level! 🚀

We’re thrilled to introduce the Certified Customer Service Officer (CSO) Training, your gateway to mastering customer experience, delivering top-tier service, and accelerating your career growth!

✅ Master key customer service strategies
✅ Stand out in the industry
✅ Create exceptional customer experiences

Don't miss this opportunity to level up! 📩 Join us today.

13/12/2024

To start the year 2025 off right, make customer relationship management a key part of your strategy! Need a tool to manage your customer data or automate your interactions? We collaborate with leading CRM and CX solution providers to facilitate their adoption, deployment, and use by your teams. For more information https://www.cx-touchpoints.com/customer-experience-tools/

12/12/2024

Whether you run a small medium or large team, we offer personalized customer experience training that meets your business needs and aligns with your industry. We also provide a wide range of individual training and certification programs (per seniority or industry) such as the Customer Service Officer (CSO) program, Customer Service Manager (CSM) program, and Executive level customer experience training. Learn more https://lnkd.in/dFasFbCH

10/12/2024

🚨 Don’t Miss Out! CX Awards Entries Closing Soon 🚨

Is your organization a pioneer in customer experience?
🌟 The CX Awards 2024 is your opportunity to gain the recognition you deserve for delivering exceptional CX initiatives that make a difference.

💡 Why Enter?
✔ Showcase your CX achievements on an industry-leading platform
✔ Celebrate the dedication and innovation of your team
✔ Gain valuable recognition among CX leaders and peers

⏳ Key Reminder:

🏆 Categories Include the following:

1. Individual Categories
- Customer service professional of the year.
- Customer Service Executive of the year.
- Customer service CEO of the year.

2. Organization Categories
- The customer service team of the year award..
- Best use of insights and feedback Award.
- Best digital customer experience Award.
- Best employee experience award.
- The best product experience award
- Best social and societal experience award
- Best use of technology for CX Transformation
- Leader in customer-centric innovations
- Customers at the heart of everything-Bank
- Customers at the heart of everything-Insurance
- Customers at the heart of everything-Hotel & Leisure
- Customers at the heart of everything-Hospital
- Customers at the heart of everything-Public sector
- Customers at the heart of everything-Telecommunication
- Customers at the heart of everything-Energy & Gas
- Customers at the heart of everything-Transport & Logistics
- Customers at the heart of everything-Microfinance
- Customers at the heart of everything-Retail
- Customers at the heart of everything-Beauty & Wellness
- Customers at the heart of everything-Production

Don’t miss your chance to shine! Submit your entry or nominate someone deserving today: https://lnkd.in/exB3AxYZ

Let’s celebrate the champions of outstanding customer experience! 🎉

22/11/2024

🚨 Don’t Miss Out! CX Awards Entries Closing Soon 🚨

Is your organization a pioneer in customer experience?

🌟 The CX Awards 2024 is your opportunity to gain the recognition you deserve for delivering exceptional CX initiatives that make a difference.

💡 Why Enter?

✔ Showcase your CX achievements on an industry-leading platform
✔ Celebrate the dedication and innovation of your team
✔ Gain valuable recognition among CX leaders and peers

⏳ Key Reminder:

🗓 Entries Close: 30th November 2024

🏆 Categories Include the following:

1. Individual Categories

- Customer service professional of the year.
- Customer Service Executive of the year.
- Customer service CEO of the year.

2. Organization Categories

- The customer service team of the year award.
- Best use of insights and feedback Award.
- Best digital customer experience Award.
- Best employee experience award.
- The best product experience award
- Best social and societal experience award
- Best use of technology for CX Transformation
- Leader in customer-centric innovations
- Customers at the heart of everything-Bank
- Customers at the heart of everything-Insurance
- Customers at the heart of everything-Hotel & Leisure
- Customers at the heart of everything-Hospital
- Customers at the heart of everything-Public sector
- Customers at the heart of everything-Telecommunication
- Customers at the heart of everything-Energy & Gas
- Customers at the heart of everything-Transport & Logistics
- Customers at the heart of everything-Microfinance
- Customers at the heart of everything-Retail
- Customers at the heart of everything-Beauty & Wellness
- Customers at the heart of everything-Production

Don’t miss your chance to shine! Submit your entry or nominate someone deserving today: 🔗 https://lnkd.in/dstUeH9K

Let’s celebrate the champions of outstanding customer experience! 🎉

08/11/2024

We believe that exceptional customer experience deserves recognition! The CX Awards is an incredible opportunity for companies and individuals to showcase their commitment to putting customers first.

🏆 Whether you're a small business or a large corporation, share your success stories, innovative initiatives, and impactful strategies.

📅 Submit your nomination today and join a community of pioneers in customer experience. Let’s inspire each other to elevate the standard!

🔗 https://forms.cx-touchpoints.com/virtualoffice16989/form/ExpressionofInterest2024CMRCXAwards/formperma/6bcyvdh6jwxaOkR8NZMwsyxcNlucTosm8mcsCLoUNm0

08/10/2024

🚀 Rwanda Joins the Global Celebration of Customer Service Week 2024! 🌍

We're thrilled to announce the Kigali Customer Experience Leader's Forum, happening on October 10, 2024 at Ubumwe Grande Hotel. This flagship event, organized by CX Touchpoints Rwanda, is where Rwanda’s top customer experience (CX) leaders from both public and private sectors will come together to learn, share insights, and shape the future of service excellence in our nation. 🌟

🎯 What to Expect:

- The first-ever unveiling of Rwanda’s Customer Experience Index (CEI)

- Discussions on emerging CX trends, cutting-edge technologies, and strategies to elevate customer and employee experiences

- Insights from senior leaders from RwandAir, Irembo, NCBA Bank, Access Bank, DHL Express, Rwanda Development Board (RDB), Sonarwa General Insurance, Rwanda Revenue Authority, sandsiv, Rwanda Mountain Tea Ltd, CX Touchpoints Rwanda

This Forum marks a pivotal moment for Rwanda's customer-centric organizations, aligning with the national vision for economic growth and middle-income status by 2035. By prioritizing CX, we are paving the way for enhanced customer loyalty, stronger public-private partnerships, and long-term prosperity. 💡

Don’t miss out on this transformative event. Join us as we shape the future of customer service in Rwanda! 🙌

For more information or partnership inquiries, contact us at [email protected] or call +250 796 162 434.

13/09/2024

🌟 Announcing Our Inspiring Speaker Lineup for the Rwanda Customer Experience leaders Forum! 🌟

Join us for the Rwanda Customer Experience Leaders Forum 2024, where industry visionaries, thought leaders, and innovation experts will share their insights on shaping the future of customer experience. Get ready to be inspired, engaged, and empowered!

🗓 Date: 10th October 2024
📍 Location: Ubumwe Grande Hotel
⏰ Time: 08:00 am – 06:00pm local

🌐 Meet Our Esteemed Speaker Umulisa Marie Francine, MBA
HoD Customer Experience at Bank of Kigali Plc

📝 Learn more at https://lnkd.in/eh3ABDx2

For inquiries and registration, please reach out to: 📞 Contact Us: +250796162434 📩 Email Us: [email protected]

We look forward to seeing you there! 🌟

13/09/2024

🌟 Announcing Our Inspiring Speaker Lineup for the Rwanda Customer Experience leaders Forum! 🌟

Join us for the Rwanda Customer Experience Leaders Forum 2024, where industry visionaries, thought leaders, and innovation experts will share their insights on shaping the future of customer experience. Get ready to be inspired, engaged, and empowered!

🗓 Date: 10th October 2024
📍 Location: Ubumwe Grande Hotel
⏰ Time: 08:00 am – 06:00pm local

🌐 Meet Our Esteemed Speaker Dr. Martin Luther Mawo
Sales & Marketing Director at Rwanda Mountain Tea Ltd.

📝 Learn more at https://lnkd.in/eh3ABDx2

For inquiries and registration, please reach out to: 📞 Contact Us: +250796162434 📩 Email Us: [email protected]

We look forward to seeing you there! 🌟