Return Policy
You can return your newly purchased product within 7 days from the purchase date or the delivery date (for home delivery products) only if it is unused and in its original condition, attached with the original/electronic invoice and according to the following terms and conditions:
• The product should be in the original packing, sealed, unopened, with all the accessories and user m
anuals
• For the bundle offers, the customer must return the full set, not partially, with considering that the products must be in their original condition.
• In case if the included gifts are used, we apologise that we will not return the product. Yousuf Mohammed Abdulwahab Naghi Company Limited also known as United Naghi (LG.COM KSA) shall reserve the right to return a product to the customer if the product returned does not meet any of its guidelines or conditions. In the case a product is declined for a return request at any stage, we will make two (2) attempts to deliver the product back to the customer. In case both attempts of delivery are unsuccessful, we will hold the product for three (3) business days only in our delivery hub. The customer can raise a request for another attempt with our customer care team within three (3) business days post the last notified attempt. If we receive the request from the customer for another attempt within three (3) business days post the last notified attempt, we can arrange the last attempt for delivery within two (2) business days otherwise the item will be sent for liquidation and the customer won’t be able to request for the delivery of the product again. Exchange Policy
We do not have any exchange policy, the order needs to be cancelled or returned (Return Policy Applied)
Cancellation Policy
You may cancel your order immediately prior to shipping for any reason. Kindly call 8002442929 for more details. We may cancel your order(s) If
• You do not make any payment to us when it is due
• You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products
• You do not, within a reasonable time, allow us to deliver the products to you or collect them from us
• Bulk/Multiple Purchasing. We reserve the right to reject any order, at our sole discretion, where we detect bulk purchasing or multiple units of similar products being purchased.
