eBuilder

20/11/2017

A word from our CEO on why Device Care is a must for telcos!

Opinion: Device care should be a strategic priority for telcos Details Opinion Created: 17 November 2017 By Leif Bohlin, CEO of eBuilder Opinion is divided among mobile operators as to whether they should provide device care services to subscribers. Some view taking responsibility for repairs and on...

15/09/2017

We are making headlines!

Nordic operator reckons eBuilder's technology could lead to improvements in customer loyalty, a reduction in operating costs and new revenue opportunities.

07/06/2017

We have updated our web!
Go have a look at www.ebuilder.com !

02/05/2017

Is your business giving mobile experience enough priority?

More consumers are experiencing the internet through their phones as opposed to their desktop computers, according to SmartInsights. Mobile has become not only a profitable addition to the marketing toolbox, it has become a priority for any business.

24/04/2017

A good day at the CX Exchange soon coming to an end, looking forward to tomorrow!

19/04/2017

Taking battery lifespan to the next level!

Battery life on smartphones is generally terrible, and everyone knows it. Here's why, and who is trying to fix it.

12/04/2017

Let's debunk the 6 most common phone charging myths!

Image: FREESTOCKS.ORGCharging your phone should be easy — just plug it in and forget about it. Unfortunately, there's a lot of bad advice out there that is actually doing more harm than good.Let's debunk it, shall well?

07/04/2017

Good Read - Deloitte breaks down the mobile consumer trends!

Emerging markets are surpassing developed markets in device ownership and usage. Learn more in our inaugural issue of global mobile consumer trends.

23/03/2017

Effortless Device Care - turning a broken care experience into increased loyalty and new revenues!

What makes the difference for Jeff when it comes between staying or leaving; going from a not so loyal customer to a loyal one?

23/03/2017

Great report from O**m in 2015, about device issues, how it impacts operators and how smarter care solutions can solve the problem - a must read!

Smartphones are now an essential accessory to everyday life. As well as being used for communication, for many they have become the main access point to the Internet, and are increasingly used for entertainment, paying for goods, monitoring our health, and storing vital personal information, content...

22/03/2017

eBuilder is a leading provider of device care solutions, enabling companies to improve and expand their customer care process.

eBuilder’s Effortless Device Care is a market leading device care solution, that allows mobile operators and device manufacturers to take ownership, gain visibility and control the customer experience throughout the device customer journey. Effortless Device Care seamlessly integrates the operators/manufacturers, partners and service capabilities to deliver device care for users in all stages of the device lifecycle.

Device care is quickly turning into the next battleground for mobile operators. With subscription revenues steadily declining, device related revenues such as repair, insurance, warranty extensions and re-commerce are looking more and more promising.

Effortless Device Care is the market’s most powerful device care platform, providing self-service for the consumer and integrated processes for the operator throughout the device lifecycle, enabling operators to take back customer ownership and deliver a experience.

• Reduce service costs, improve channel efficiency, uncover repair & upgrade revenues, increase NPS and build loyalty
• Leverage existing partners and systems (manufacturers, repair, logistics and insurance), minimize process impact and rapid ROI
• Used by leading operators and manufacturers
• Rapid launch, ready-to-go white label apps and interfaces
• Cloud delivery, pay as you go business model