Consilium Software Inc.

Name: Consilium Software Inc.
Address: Raffles Park, SG
Telephone: +61406501368

Home
Singapore
Raffles Park
Consilium Software Inc.

Consilium Software has helped over 1,000 companies in more than 110 countries connect their employee

Cisco sales and Cisco partners have leveraged Consilium S+ partner solutions since 2008 to expand the conversation to win strategic collaboration and contact centre deals. Consilium is a Cisco SolutionsPlus (S+) partner since April 2017. S+ is Cisco’s OEM-lite program for a few technology partners handpicked by Cisco for strategic sales growth. Consilium UniCampaign (Outbound List and Campaign Man

agement), UniAgent, UniDashboard and UniCloud products complement the Cisco UC, CCX and CCE solutions. UniCampaign, UniAgent and UniDashboard products are also compatible with Cisco HCS-CC, the underlying platform for which is UCCE. Our professional services have become known for quality, consistency and a global footprint. Consilium solutions are now used by more than 500 customers in 70 countries.

• Cisco SolutionsPlus Partner for CC
• Cisco Authorized Technology Provider (ATP) for UCCE-CVP Enterprise Contact Center Solutions
• Cisco Advanced Collaboration Architecture Partner for UCCX and UC
• Cisco Developer Network (CDN) Partner
• Cisco Preferred Solution Partner
• Products Certified as Cisco Compatible
• Consilium Innovation Technology Labs (CITL): Product Development Center
• Calabrio and eGain APAC Partner
• Salesforce AppExchange Partner and ISV Partner

03/09/2026

Consolidating a post-merger contact centre supporting 18,000+ agents is one of the complex operational challenges in enterprise CX, especially when four separate collaboration environments are still running independently, each with its own blind spots.

A major US telecom provider faced exactly that: no centralised supervisory visibility, no unified customer view, and a 5G expansion roadmap waiting on a platform that couldn’t yet support it.

Consilium deployed a single enterprise supervisory layer across all four clusters, simultaneously:

· AI-enabled remote monitoring with whisper coaching, so supervisors can monitor, barge, and coach from one interface, enterprise-wide.

· A 360° customer and agent view, unified across every cluster.

· Automated call scoring, standardising quality management across every site.

The outcome: every blind spot eliminated, every site under one governed framework, and a platform built for 5G-scale growth.

02/09/2026

True Ex*****on

Customer engagement becomes fragmented when voice and digital channels operate in silos.

Consilium Software enables true omnichannel ex*****on by orchestrating , , , , and from a single, unified list management layer.

The result: connected outreach, reduced operational silos, and less customer message fatigue.

One list. Every channel. Smarter engagement — with Consilium.

DM to know more

01/09/2026

One Intelligence Layer. Every Customer Journey.

Consilium Software connects , intelligent routing, agent assistance, supervisor intelligence, and journey analytics into one real-time orchestration layer.

It listens. Understands. Decides. Acts.

So every customer interaction moves toward the best next outcome.

One layer. Complete context. Better outcomes — with Consilium.

to know more.

31/08/2026

Consilium UniCloud™ — CX Automation Made Simple

Managing users, access, numbers, endpoints, and CX services across multiple platforms is still too manual.

UniCloud™ changes that by automating and orchestrating the CX service lifecycle across HR, identity, contact center, telephony, validation, and monitoring.

Cloud, hybrid, or on-prem — faster provisioning, less manual effort, and better control.

27/08/2026

43% of CX leaders name improving agent performance as a top priority.

Separately, 34% cite regulatory complexity and compliance pressure as a top internal challenge. Traditional supervision typically reviews a call after it ends, not while it's happening.

Consilium UniRSM™️ moves supervision into the conversation itself:

· Sees It Live: Sentiment and compliance risk are flagged the moment they emerge, not discovered in a post-call review.

· Coaches In the Moment: Supervisors step into any call silently or through whisper coaching, without the customer ever knowing.

· Works From Anywhere: Silent monitoring, whisper coaching, and screen monitoring all work from a browser or remotely from any phone.

· Agents Can Ask, Too: Agent Buddy tools let agents proactively request coaching assistance.

The payoff: escalations resolved 4x faster, agent ramp-up cut in half, and 100% live visibility across every conversation.

🔗 Book a demo to see it in action

26/08/2026

AI Decision Intelligence for Supervisors

Supervisors should not have to rely on guesswork when deciding which interaction needs attention.

Consilium Software’s AI Decision Intelligence continuously evaluates live conversations and recommends the next-best supervisory action — whether to coach, intervene, escalate, or continue monitoring.

The result: supervisors act faster, prioritize better, and focus on the moments that matter most.

AI-recommended priorities. Smarter supervisory action. Better CX outcomes.

25/08/2026

Right channel. Right moment. Better engagement.

Consilium Software helps outbound teams reach customers when and where they are most likely to respond.

To know more, contact us at [email protected]

24/08/2026

Advanced & Secure Co-Browsing for Frictionless Support

Digital assistance should be simple for customers and secure for enterprises.

With Consilium Software Advanced & Secure Co-Browsing, customers can receive guided support without downloads, plugins, or installations — while sensitive data remains protected through automatic element-level masking.

Agents can highlight, scroll, annotate, and guide customers in real time, creating a safer and more collaborative support experience.

Zero footprint. Secure guidance. Faster resolution.

21/08/2026

32% of CX leaders name reducing customer churn as a top priority.

Most outbound strategies still can't act on that until it's too late, a payment gets missed, a renewal lapses, a customer is already gone, and only then does anyone reach out.

Consilium Software AI-Orchestrated Outbound Intelligence flips that sequence. Instead of reacting to a problem, it predicts one:

· Predictive Risk Scoring: Propensity-to-pay and churn-risk models flag which customers need outreach before a payment is missed or a relationship is lost.

· Right-Moment Engagement: AI analyses historical and behavioural data to determine the optimal time and channel to reach each at-risk customer, not a fixed schedule applied to everyone.

· AI-Led First Touch: Bots handle initial outreach, lead qualification, and appointment scheduling automatically, so human agents step in only where judgment actually matters.

· Compliance Built In: Every proactive contact still runs through real-time DNC, TCPA, and consent checks, so speed never trades off against risk.

· Closed-Loop Learning: Outcomes feed back into the model automatically, so each prediction is sharper than the last.

The result: outbound stops chasing problems after they happen and starts preventing them. This is what AI-Orchestrated Outbound Intelligence looks like in practice.

🔗 DM to see how AI-Orchestrated Outbound Intelligence works

20/08/2026

Extend Your Existing CX Environment

Modern outbound intelligence should strengthen the platforms you already use — not force a disruptive replacement.
Consilium UniCampaign™ is designed to complement your existing CCaaS, CRM, dialer, data, and communication ecosystem, adding intelligence and orchestration where it matters most.

✅ No disruptive replacement strategy
✅ No disconnected intelligence
✅ No reliance on static campaign playbooks

With UniCampaign™, enterprises can make smarter outbound decisions, engage customers more relevantly, and drive better business outcomes across every campaign.

Address

Raffles Park

Telephone

+61406501368

Website

https://www.consiliumsoftware.com/

Alerts

Be the first to know and let us send you an email when Consilium Software Inc. posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to Consilium Software Inc.:

Want your business to be the top-listed Business in Raffles Park?