GMS Group - Loyalty Solutions

22/05/2024

GMS Group, the operator of Club Marriott, is incredibly proud to announce a new collaboration with Laus Group, the Philippines' leading automotive distributor!

Laus Group clients can now unlock exclusive benefits through Club Marriott, including up to 30% off dining at over 330 Marriott hotels across 14 countries in Asia.

This exciting partnership allows Laus Group customers to experience world-class Marriott hospitality and savor delicious cuisine during their travels.

13/05/2024

A quarter-century ago, on May 5th, 1999, Simon and Geoff embarked on a journey that would transform the hospitality landscape in Asia Pacific. Today, GMS Group stands as the region's leading operator of hotel F&B loyalty programs.

Their success stems from a deep understanding of what truly matters - member engagement. As Geoff says, "It's not just about numbers; it's about fostering genuine connections." GMS Group empowers hotels to prioritize member recognition, offering personalized experiences that resonate and drive loyalty.

But their commitment extends beyond the member. GMS Group has cultivated strong relationships with hotels, including some of the world's most prestigious hotel chains, such as Marriott, InterContinental, Hyatt, and Shangri-La. This collaborative spirit ensures programs cater to each hotel's and its guests' specific needs. From dedicated on-site teams to targeted digital campaigns, they ensure a holistic approach to customer retention. As Simon emphasizes, "Open communication at all levels, from top management to frontline staff, is key." This collaborative effort ensures a seamless experience for members at every touchpoint.

GMS Group's 25th anniversary is a testament to the power of loyalty – not just programs but the genuine connections they create. Their passion for the industry and a strong work ethic lay the foundation for continued success. Here's to another 25 years of building loyalty together!

Business insight with GMS Group, a leading operator of hotel F&B loyalty program in Asia Pacific.

04/05/2022

GMS is delighted to announce our new collaboration with The Park Hyatt Saigon, one of the most renowned luxury hotels in Ho Chi Minh City, Vietnam. The Park Hyatt Saigon and GMS team have been working hard to come up with the most unique and exceptional Food & Beverage loyalty program – Dine at The Park.

Dine at The Park is designed to reward members based on their spend in the hotels’ dining venues, and make every dining experience at Park Hyatt Saigon a treasured story to be told.

Dine at The Park is a fully digital membership backed by Salesforce CRM, with e-Vouchers available through our custom designed mobile app 📱.

With all these latest features, we look forward to the success of this programme, as a new benchmark in the hospitality industry for paid loyalty programmes.

✨ For hotels interested to learn more about our programmes and our operations, or for those who are looking for a position with a dynamic company that is at the forefront of reinventing dining loyalty lifestyle programmes, please email us at [email protected]

27/07/2021

Club Marriott™ is the most comprehensive region-wide food and beverage loyalty programme across Asia Pacific.

GMS is proud to have been the exclusive vendor for Marriott International for the Club Marriott™ programme for the past 11 years, having enrolled over 3 million members across 17 countries in Asia Pacific during this time. Club Marriott™ today involves over 330 participating hotels and more than 1,000 restaurants and bars.

GMS recently launched the Club Marriott new and enhanced programme website and mobile app, bringing our members an exciting, brand new experience and member journey. Meanwhile, in China, customers can look forward to the upcoming Club Marriott WeChat mini programmes, Weibo and Livestreaming, in addition to the existing Club WeChat channel.

In today’s challenging environment, where restricted travel fuels the need for hotels to engage customers locally more than ever, GMS works closely together with its client hotels to source and engage customers through innovative digital marketing strategies across a variety of platforms, generating new members and opening up new revenue streams.

Last but not least, our Business Development Team has established a large number of mutually productive and lasting partnerships across Asia Pacific, with amongst others banks, credit card companies, real estate and car companies, generating members and recurring revenues even when traditional business is down.

For hotels interested to learn more about our programmes, or for those who are looking for a position with a dynamic company that is at the forefront of reinventing dining loyalty lifestyle programmes, please contact (+65) 6737 0831.

09/03/2021

In order to recognize the consulting/services companies which are equipped with innovative technological capabilities, the APAC CIO Outlook has listed the top 10 Travel and Hospitality Solution Providers 2020.

GMS is delighted to share that we have earned this award thanks to our digital engagement platform (DEP) that enables hotels to provide its customers with a fully integrated mobile-optimized website and a mobile app for personalized communication for driving post-sales engagement.

👉 Read our revolutionizing F&B loyalty program story here: https://lnkd.in/ge4Ja22

11/02/2021

From all of us at GMS wishing you joy, gladness, and achievement on this starting of a lunar year.

May the light of the moon illuminate your paths and guide you always!

Happy Lunar New Year! Gong Xi Fa Chai!

25/12/2020

Dear all,

We wanted to take this opportunity to wish you all a very happy Christmas and a safe, peaceful and much happier 2021.

We now look forward to a new year and hope sincerely that this will be a year of even greater hope!

From GMS Family ❤️