20/04/2022
Started applying AI-OCR and RPA to partially automate operations for Fukuchiyama City
Announce date: Jun 2021
Industry: Local Government
SG System and we investigated the current status of operations related to the childcare support policy and the elderly welfare policy contact points that were the subject of the demonstration experiment, clarified issues and points for improvement, and then eliminated obsolete forms and integrated the certification and payment ledgers. We supported the optimization of business processes and data. In addition, by linking AI-OCR and RPA, we improved the efficiency of a series of tasks from automatic reading of text data from paper forms to data entry, tabulation/processing, and output. Through these operational improvements and the use of the latest technology, we have demonstrated labor savings of 18.6% for childcare support policies and 20.0% for senior citizen welfare policies related to the window.
For more information, please look at below article (Japanese).
https://prtimes.jp/main/html/rd/p/000000474.000004374.html