User Experience Researchers Pte Ltd

11/06/2026

Successful AI Automation adoption depends on more than technology. It requires the right workflow, data, and user trust.

Talk to our team:
[email protected]
https://www.user.com.sg/contact-user/

11/06/2026

🇵🇭 Happy Independence Day, Philippines!

We celebrate with the Filipino in their history of courage, resilience, and spirit of resilience. June 12 marks the day a nation chose freedom — and that spirit lives on in every community, every family, and every dream pursued.

From all of us at USER Experience Researchers, Mabuhay! 🌟

11/06/2026

Before investing in AI automation, ask the right questions.

Check the task, technology, data readiness, integration, and success metrics before implementation.

Read the full guide:
https://www.user.com.sg/ai-automation-tools-expert/

11/06/2026

User Experience Researchers (USER) is has entered into a partnership with ServiceNow, bringing together UX expertise and powerful digital workflows to help businesses innovate and deliver faster, streamline operations, and deliver seamless user experiences. The cloud services giant will help USER serve its partners and clients better, adding to the latter's AI consultancy services to enhance enterprise productivity and automation efforts.

Together, we’re set to unlock smarter, more efficient solutions for organizations ready to transform the way they work.

10/06/2026

AI automation is not about adding tools. It is about solving the right problem.

Learn how machine learning, NLP, RPA, and predictive analytics can improve efficiency when matched to the right workflow.

Read the full blog:
https://www.user.com.sg/ai-automation-tools-expert/

09/06/2026

Tech solves problems, but humans drive the purpose.

At the global Winning at AI+ roadshow, USER’s Founder and CEO, Dr. Frank Qiu, shared our holistic approach to "letting AI understand humans better" By combining cutting-edge machine learning with deep UX research, we are moving past generic models to deliver highly tailored, high-quality AI solutions that truly understand human intent.

Discover how we are bridging the gap between intelligent agents and real human experiences.

Read the full highlight here: USER at Winning at AI+ China 2026

USER showcased its vision for human-centred AI at the 2026 Winning at AI+ roadshow in China, highlighting tailored AI solutions built around human needs.

05/06/2026

A side spreadsheet usually appears for a reason.

It may look like extra admin work, but in many teams, it is the place where people protect the details the official system does not make clear enough.

From staff members to operations teams, users may use spreadsheets like a handy note because it makes their work easier. Unexpected, yes, but helpful.

Observing user behaviour matters because it shows how people actually manage risk, memory, trust, and accountability inside a workflow.

For teams planning AI or automation, the side spreadsheet should be studied before it is removed.

It may contain the real rules, follow-ups, judgement, and workarounds that the system has not captured yet.

Read the full article on our website:
https://www.user.com.sg/side-spreadsheet-product-signal/

User Experience Researchers
Helping AI Truly Understand Humans

04/06/2026

A side spreadsheet can say a lot.

It can say:
“I need to remember this.”
“I need to check this again.”
“I do not fully trust the status.”
“This exception does not fit the system.”
“I need a backup.”

That is why the side spreadsheet matters.
It is not random admin work.
It is a product signal.

Read the full article on our website.
https://www.user.com.sg/side-spreadsheet-product-signal/

03/06/2026

The side spreadsheet is rarely there by accident.

It usually appears after people have learned that the system does not show them everything they need to feel safe doing the work.

What is still pending?
Who owns the next step?
Which case is urgent?
What changed since yesterday?
What might fall through the cracks?

These are not small questions in enterprise workflows.

They shape whether people trust the system, rely on the dashboard, or create their own control layer outside it.

Before adding AI or automation, study the hidden tracker.

It may contain the real rules, risks, exceptions, and human judgement the system has not captured yet.

Our latest blog explores why the side spreadsheet is not a user problem. It is a product signal.

Read the full article on our website.
https://www.user.com.sg/side-spreadsheet-product-signal/

Contact User Experience Researchers:
https://www.user.com.sg/contact-user/
[email protected]

When users keep a spreadsheet beside a new system, it is not poor adoption. It is a signal of workflow friction, trust gaps, and AI readiness issues.

30/05/2026

On Vesak Day, we honour the values of peace, mindfulness, and compassion.

May this meaningful day bring clarity, kindness, and quiet reflection to all who observe.

From all of us at User Experience Researchers, we wish you a peaceful Vesak Day.