12/06/2026
Do your employees feel heard, or have they stopped expecting a response?
The latest Singapore Workforce Engagement Study (SWES) suggests that is closely tied to whether people stay engaged and willing to advocate for their organisation. Among the factors measured, internal communication has the strongest correlation with Employee Net Promoter Score (eNPS®), at 0.720.
When suggestions seem to go nowhere, people stop speaking up. Fewer ideas are shared, fewer risks are raised, and organisations become slower to improve.
Lack of internal communication also creates a talent and competitiveness risk. SMEs continue to marginally lead non-SMEs in engagement, at 56.88% versus 53.82%, which may reflect the advantage of workplaces where communication feels more responsive. For non-SMEs, that can mean losing agility and appeal. For SMEs, it is a reminder that being heard is an edge worth protecting as they grow.
helps organisations strengthen leadership and people management practices that build psychological safety, while also redesigning feedback loops so employees can see that their voices lead to action.
Learn more about our leadership and team development services here: https://www.aadvantage-consulting.sg/leadership-and-team-development
Read our full whitepaper here: https://www.aadvantage-consulting.sg/publications/swes2025