07/10/2024
๐๐ฒ ๐ธ๐ถ๐ป๐ฑ, ๐ฏ๐ฒ ๐ฐ๐ผ๐บ๐ฝ๐ฎ๐๐๐ถ๐ผ๐ป๐ฎ๐๐ฒ ๐ผ๐ฟ ๐ฏ๐ฒ ๐ป๐ถ๐ฐ๐ฒ?
We struggle with this in our various roles, as a friend, parent, colleague or leader. I struggled most with this as a HR practitioner and leader, and find it the toughest when I have an employee with mental health issues and not willing to seek help.
If the employee is actively seeking help, we can exercise compassion to review the work load and provide some flexible work arrangements. If he requires a period of leave from work, we can review what could be put in place to allow the employee to have some time away from work, knowing that he is actively working to recover and contribute at work.
When the employee is unwilling to seek help or in denial of his situation and how it is impacting his work performance, the situation becomes a lot tougher to handle. Often, a leader would attempt to give feedback gently and nudge the employee to consider seeking help. This approach is often ineffective because the employee would continue to deny the situation. The organisation feels stuck but continue to be nice to the employee, nudging him every now and then but never make any headways. What happens is that the rest of the employees would be affected. If this employee is being excused for his poor performance over prolonged period of time, other staff would not be happy even if they were empathetic. If this staff is in a leadership role, there would be impact on his team, causing poor team morale, poor engagement or high turnover.
In such a situation, the organisation has to exercise kindness and compassion delicately because itโs not a charity and has other employees to take care of. Itโs important to:
1) actively engage the employee to communicate clearly on his performance
2) communicate the impact surrounding his work performance
3) Indicate the organisation's expectations and the support they are going to put in place to help the employee recover
4) Share upfront the partnership they expect from this employee and the options available if the employee chooses not to seek help
I learn that being nice in such situations is most unkind to the person needing help and the larger organisation.