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Monday 08:00 - 16:00 Tuesday 08:00 - 16:00 Wednesday 08:00 - 16:00 Thursday 08:00 - 16:00 Friday 08:00 - 16:00

Voice Analysis, Kopčianska 10, Bratislava (2026)

02/09/2023

New Website 2.0 - Mobile friendly, simplified, clear and discreet...
voiceanalysis.org

25/05/2023

Telefonát Kočner / Kuciak analyzovaný technológiou vrstvenej hlasovej analýzy, jediným operátorom systému LVA 6.50 pre NATO a EU
(detektor lži novej generácie) na slovensku.

Plnú verziu "OFFLINE MODE" bez strihu nájdete na:
https://youtu.be/bY23-JDQ6MY

29/04/2023

https://youtube.com/playlist?list=PLBoxQydqKKqrrhKHN_L8T6bjCHqeo4TzJ

MESSAGES AND THEIR MEANING:

LOW RISK:
Subject’s voice indicated no special emotional deviation from the baseline and is therefore not suspected (low risk).

EXCITEMENT / HIGH EXCITEMENT / EXTREME EMOTION:
Indicate high levels of emotional stress. When you get this system message, you should consider if the question or discussion warranted this type of emotional reaction. If not, you should consider pursuing the discussion further on the issue discussed, perhaps raising peripheral issues to try to discover the cause of the emotional stress or excitement.

SUBJECT IS NOT SURE:
Indicates some cognitive stress, most of the time due to the subject’s lack of information / knowledge. If you feel that the subject genuinely could be unsure or unaware of some facts, then you should continue with the discussion normally. Otherwise, investigate some more about this issue to see if you can clarify it further. Remember that this message means that elevated cognitive stress was detected. Cognitive stress is an important part in the veracity assessment process.

VOICE MANIPULATION / AVOIDING:
Indicates the subject is intentionally trying to manipulate or force the way he sounds. Usually this indicates that the subject is either emphasizing some details or trying to sound convincing. It may also indicate high cognitive stress and an attempt at avoiding a direct answer.

HIGH STRESS:
Elevated stress (from the baseline) indicates expectations of bad outcome or recollection of a negative memory or experience. It does not mean the subject is dishonest, unless high stress is not expected in the answer and cannot be explained. If a subject responds with high stress when you don’t expect it, this could indicate that you touched a “sensitive point” for your subject, and you should definitely continue to question further in an attempt to reveal the cause of stress. When this message appears on what should be a stress-free related issue it may also indicate deception.

STRESS RELIEF:
The subject is either being cynical or did not pay attention to the last sentence he said. If this message appears often in a conversation, it can indicate that the subject is being condescending. Try to recalibrate so the system will take the condescending attitude as the base line.

INACCURACY:
Risk indication in medium levels was detected and typically indicates an inaccurate statement. Some statements by nature cannot be accurate, such as “I was there at 8 o’clock”, “I’ll be there in 5 minutes”, or even “I jumped to the sealing with excitement...” – and then may in fact indicate the high moral attitude of the tested party. If, however, you feel the details are relevant, you should investigate further.

HIGH RISK:
The system detected an extreme mixture of emotions, and suspects the veracity of the last statement. Keep in mind the related topic and try
to question more about it. If a reasonable explanation is not provided by the subject, it should be treated as a problematic issue and further investigated by other means. Please note the additional important issues relating to this message.
This message might also appear if the system analyzed by mistake background noises (the noise characteristics may be very different than the human voice). It is advised to approach the high risk topic again at a later phase, and make sure the “risk” indications repeat themselves.
If the system keeps on generating the High Risk indication, it should be assumed that the subject was deceitful about that topic. If it appears only briefly and does not repeat itself, then this message may also appear as an indication of the subject’s “self control” mechanism. If this is not an important topic, you can ignore such occurrences.

HIGH RISK & DEEP MESSAGE:
Same indications as in “High Risk”, in addition the subject is thinking of yet hiding certain detail/s that are critical to the investigation.

HIGH RISK & EXTREME CONFLICT:
Same indications as in “High Risk”, in addition the subject is providing certain detail/s, while knowing that they contradict with what really happened. Details that are critical to the investigation.

HIGH S.O.S:
Indicates the system detected a “Say Or Stop” situation, in which the subject is knowingly not revealing all information relevant to the question being asked, or is regretting providing this bit of information. If this message appears in a relevant topic, it should be further investigated. Make a note of any high SOS segments!

17/04/2023

GK7 - THE GATEKEEPER

Rapid Assessment & Screening / Secured Access Control. Airport check-in, boarding desks. Customs checkpoints, border controls. Prison’s contraband detection. Buildings entry and exit. Public transportation facilities

17/04/2023

ADD - ADDITIONAL CUSTOMER SERVICES

In addition to the listed basic services, we provide as necessary or in some cases recommend additional customer services. The goal is to meet the customer's needs in such a way that our analyzes are as understandable and correctly interpreted as possible, that they are as effective as possible if necessary, and that the potential of LVA™ technology is used to the highest possible extent. In cases where a personal visit to the customer anywhere within NATO member countries is necessary, costs such as travel costs and accommodation costs will be included in the detailed price calculation. All services are billed for each started hour, so we recommend using the entire time and preparing all cases for analysis in advance. Multiple cases can be analyzed within one hour, and this significantly reduces the cost per case. We strongly advise that you DO NOT EDIT the audio recordings, because the quality of the recording may be significantly reduced, or it may not be usable at all. We will make all the necessary modifications and technical preparations so that the system works correctly and the results are accurate. We only work with original recordings or recordings that we make ourselves. We have all the special equipment that may be necessary for making a voice recording, editing an existing voice recording, and for subsequent extremely accurate voice analysis. The LVA™ system is designed so that specially trained operators can use it in any situation and for any case on any subject (nothing is impossible). To achieve the best possible results, do not hesitate to use our basic services (LVA 6.50, LVA-i, QA5, RA7) in combination with our additional customer services, or contact us and after a short consultation we will be able to suggest the most suitable service or combination of services.

17/04/2023

QA7 - KNOW YOUR CALL CENTER™

What can QA7 call center technology do for you?

A company’s most vital asset is its customers. Meeting customer needs and focusing on customer satisfaction helps to ensure customers’ loyalty to your business, as well as their recommendations to others. Even when monitoring the textual content of calls, customers rarely explicitly state their true preferences or feelings about their interactions with your company’s contact center agents. Superior tools are needed to determine your customers’ true emotions and reactions, quickly and efficiently.

Integrating the QA7 emotion detection components into your contact center solution gives you a significant competitive edge in today’s market where unsatisfied customers can and will easily take their business elsewhere.

Using Nemesysco’s Emotion Detection Platform, the QA7 SDK or the QA7 WEB API is able to detect and measure a wide variety of emotions and mental states including stress, anger, embarrassment, satisfaction, excitement, rationality and more. Every system designer can customize its data display according to criteria that is most relevant to its business processes and evaluation needs.

By incorporating QA7 into your call center, supervision capabilities will be dramatically enhanced with unbiased and accurate real-time indicators, smart and efficient analysis of recordings, databases, performance logs and reports of your agents’ progress, and advanced tools to learn about customers’ likes and dislikes.

Scan all customer-agent interactions in real-time to detect problematic scenarios as they develop, and enable automatic alerts to contact center supervisors/managers
Perform efficient offline emotional data mining on archived calls, based on criteria defined by any contact center manager, seamlessly, during normal work procedures
Measure different emotional parameters from both your customers and your agents (such as levels of energy, stress and anger) over any time period to assess overall call center site performance and generate automated reports
Monitor any agent’s performance and emotional development over any period of time
Identify agents that are having a bad day and initiate a positive action
Apply an automated scoring system to reward agents’ performance
QA7 is language independent and requires no special tuning!

QA7 can analyze both ends of a customer service call. For example, the call center technology can be used to focus on the customer’s side of the conversation, identifying specific emotion-related events that may take place during the call. When such events occur, your system can alert the supervisors in real-time, allowing them to monitor the call and determine whether an intervention is needed.

Additionally, QA7 can be used to focus on the technique and effectiveness of the agent handling the call. Monitoring agent performance helps assure call center quality, prevent agent burn-out, reward good performance and maximize the efficiency and effectiveness of your customer service operations.

17/04/2023

InTone.AI™ - DESIGNED FOR CALL CENTERS

is a fine-tuned voice analysis suite optimized to detect genuine emotions regardless of the speaker’s language or chosen intonation. It seamlessly integrates into existing call center environments and enhances performance by providing realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, elevate training efficiency and provide a tailored customer experience in every single call.

SUPPORT CALL CENTERS:
Brands are measured by the quality of their service. InTone™ gives customer service representatives actionable insight into their customers' genuine service experience. Enhancing your team's ability to quickly build rapport while expertly avoiding taking wrong steps during support calls is a difference maker that boosts customer satisfaction as well as representatives’ well-being and sense of achievement. With the built-in set of real-time and offline managerial tools - reports, dashboards, call alerts and real-time access to emotional insights of both representatives and customers, InTone™ exceeds the scope of any standard voice analysis application.

SALES CALL CENTERS
Your brand, product or sales professionals - successful sales are all about establishing a positive emotional bond with the customer. This is a big challenge in the call center space where communication leans only on the voice. In-call emotional cues assist your sales team in understanding the customer's real needs and preferences, gauging their level of interest and overall experience. These live indications help close more deals, go from "Hi" to "Buy" in a fraction of the time, while providing managers with insights geared to optimize training for meeting and exceeding sales goals.

LEAD VALIDATION PROCESSES
Whether conducted in-house by dedicated personnel or outsourced to professional service providers - lead validation has become a standard practice geared to fine-tune sales performance. When assessing the validity of new leads, knowing the level of authenticity of your prospects' statements is critical for efficient and well-informed decision making. InTone™ eliminates the necessity to guess how qualified your leads are and cuts down the "go-no go" assessment time to a minimum.

CREDIT RISK ASSESSMENT / DEBT COLLECTION
When you need to make money decision predicting future events, you need as much solid information as you can get. Call centers handling the sensitive task of debt collection are faced with a risky, cost-incurring decision daily - escalate a debt situation or allow the debtor more time to pay their debts? Gaining access to the genuine intentions and validating information given by the credit seeker/debtor on the spot makes it possible to quickly decide on the right course of action. With the option of adding BI or AI tools, these critical decisions turn guesswork into expertise.

INTONE CAN ALSO ASSIST EMERGENCY CALL CENTERS, MEDICAL CENTERS AND MENTAL FIRST AID.

09/04/2023

RA7 - KNOW YOUR CUSTOMER

Implementing InTone.ai Risk in your organization InTone.ai Risk is a set of simple and easy to use software tools and processes, based on Nemesysco’s proprietary Layered Voice Analysis technology (LVA™), designed to detect and measure changes in the evaluated party’s emotional reactions.

Based on 20 years of research and technology development, InTone.ai Risk system offers:

- 1 Complete solution. A multilevel centralized fraud prevention system providing dedicated interfaces to each user in your organization.
- 1 day agent’s training. Contact center agents are not required to become professional investigators - Agent’s training is as simple as “follow these on-screen instructions…”.
- 100 % call coverage. Capture and screen through ALL telephone calls right where they start, at the contact center level.
- Streamline & standardize investigation. A multilevel centralized fraud prevention system providing dedicated interfaces to each user in your organization.
- Unbiased. Informing. Precise. Make impartial decisions based on repeating, verifiable and precise information.

InTone.ai Risk can be used in many financial fields:

- Claim submission and processing: Initial screening, providing automated first level indication for professional review.
- Insurance underwriting: Conduct risk assessment and screening in order to identify in advance high risk policies.
- Know Your Customer (KYC): Perform "Know Your Customer" procedures in a structured and a most informative manner.
- Credit risk assessment: Verify the intentions and true financial capabilities of your applicant.
- Periodic “over the phone” status verification: Identify cases where a change of circumstances occurred.

20/03/2023

QA5 - THE “EMOTIONAL DIAMOND”

Emotional Diamond concept was developed in 2012 to simplify the visualization and understanding of the human emotional reaction complexity as detected by the LVA. It is built of 8 wings: “Energy” at the top, “Stress” at the bottom, “Logic and confidence” to the left, “Emotion” to the right, and 4 additional indications displaying levels of “Passion”, “Uneasy”, “Mental Effort” and “Concentration” (these are only the main 8 of the 14 emotional states LVA can detect).

The core principle behind the Emotional Diamond is that there are no good or bad emotions, as they are all context dependent. For example, we would expect to see stressful reactions when discussing intimidating events, and we will look for energetic and emotional reactions when we discuss prospects and achievements. When examining the emotional reactions over time, certain traits can be easily observed, and teach us about the true personality of the evaluated party.

Emotional Diamond is an excellent tool for television and other mass media with easy-to-understand interactive graphics for the viewer and presenter.

20/03/2023

LVA-i - KNOW YOUR EMPLOYEES™

Fair integrity assessment at a fair price for your human resources needs.

LVA-i is an interactive evaluation platform using Nemesysco’s LVA7 technology for voice analysis, designed to assist management with their decision making process by providing accurate, unbiased and readily available information. LVA-i measures the emotional content and the “integrity risk” potential of any work candidate or existing employee in various topics, allowing the tested parties to express themselves freely in a natural speaking form and in the language they are most comfortable with. The LVA-i test report includes a clear and easy to understand Integrity Risk score for each of the tested topics, with additional values and warnings that can be used as supportive indications for the eventual follow-up interviews.

LVA-i is a pre-employment integrity & personality evaluation platform, integrating our unique voice analysis technology with carefully designed sets of questionnaires to create a pleasant and unbiased evaluation environment with easy to read reports.

LVA-i Pre-employment tests were up until not long ago made of 2 types of tests: those based on the Polygraph, and those based on pen & paper style questioning. HR and security managers needed to choose between highly reliable, but uncomfortable and expensive evaluation procedures, to low cost testing – but expect far less reliable results.

LVA-i comes to balance all that. LVA-i tests are readily available and are easily administered. The main input is the candidate’s uncontrolled voice properties, and the test price makes it suitable even for mass vetting procedures.

- Pre-employment vetting: Integrity tests that measure the potential and probable risk of a candidate in the initial phase of recruitment procedures
- Periodic tests: Veracity and integrity tests for all levels of employees every 6 months - organizational “honesty maintenance”
- Personality tests: Management skills, personality traits, emotional stability - is this candidate the right one for the job?
- Auto report generation: Intuitive and easy to understand
- Tailor Made Questionnaires: Customized questionnaires designed for various specific needs
- Language independent: Analyzes responses in any language
- No bias: No age, gender or ethnic bias
- Enables mass vetting in short time frames: Save time & money for HR recruiters

REMOTE MODE - Structured interview over the phone/VoIP, assisted by a phone operator, INTERACTIVE POST - Automated interviewing procedure in a Human-PC interaction, I.V.R INTEGRATION / WEB INTERFACE - Using 3rd party IVR or web service.

20/03/2023

LVA 6.50E - KNOW YOUR SUSPECTS™

Professionals in the field of truth verification know there is no such thing as a real “Lie Detector” – as lying is not associated with a single specific reaction or mental state.

LVA 6.50E is Nemesysco’s professional/security level emotion & reaction analyzer based on the LVA (Layered Voice Analysis) technology. It can give you an indication about the way the tested parties feel while they speak, and warn you about possible issues that are worthy of your attention.

LVA 6.50E lets you accurately analyze your subjects’ state-of-mind in a professional and discreet manner. The technology extracts data from voice samples using more than 120 uncontrolled vocal parameters, and analyzes this data using a set of algorithms to provide quick, reliable, and thorough results.

LVA 6.50E is designed for security officials, governments and security organizations, law enforcement agencies, immigration authorities, police, military and professional private investigators. It allows for faster truth verification, making the investigation process more efficient, and therefore, more cost-effective for your organization.

ONLINE MODE allows you to conduct investigations when analysis is required in real-time. This is accomplished either during a face-to-face interview using a microphone, or via the telephone. This mode allows you to focus on suspected portions of speech in real-time and ask additional questions, if needed. It also allows you to quickly narrow down a suspect list by screening a large number of subjects, saving precious investigation time. This is the easiest mode to use and it is almost entirely automatic. The top layer analysis results are displayed as simple expressions such as “Truth,” “Inaccuracy” or “High Stress” and offer a clear indication of the subject’s level of veracity and general emotional state. Every sentence is analyzed in real time. Online mode also allows you to record your conversation. Please keep in mind that in some countries it may be illegal to record conversations under specific or all conditions. You are strongly urged to seek legal advice and clarification if you wish to use this option.

OFFLINE MODE can be used to analyze pre-recorded material to generate an in-depth psychological protocol for a given sample. You can analyze vocal segments from any source such as tape recordings, DAT (Digital Audio Tape) recordings, video, radio, television, live subjects or phone calls. The Offline Wizard enables you to analyze each segment individually as well as in relation to previous segments, allowing you to conduct “emotion over content” analysis. The offline mode will provide you with easy to understand and interactive graphs, reports and statistical information. However, in order to properly enjoy full understanding of the offline mode results, training courses will be required.

Voice Analysis

02/09/2023

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Monday	08:00 - 16:00
Tuesday	08:00 - 16:00
Wednesday	08:00 - 16:00
Thursday	08:00 - 16:00
Friday	08:00 - 16:00