Management Development Institute

Management Development Institute At MDI, we will give you a strong academic foundation and hone your leadership traits, teamwork ability and communication skills.

www.mdionline.co.sz Our programmes promise broad-based learning within and outside of the classroom, COMPANY PROFILE

MDI is a service and market-oriented institution offering high level specialized management training and development programs, consultancy and action-oriented research services. It has completed over a decade of academic excellence as an institute of practicing managers. It ranks a

mong top Management Training Institutes in the country and African region as a whole having trained thousands of professionals in both the public and private sectors. In the past years, MDI has embarked upon new initiatives, forging partnerships with the industry, the corporate world and the international community. It has focused on improving the quality of its programmes, gaining international recognition, intellectual wealth creation and attracting quality resources, clients and constituents. To meet Africa’s management challenges MDI continues to provide high quality, client centered management training, consultancy and research.

14/11/2019
visit mditraining.net today
12/11/2018

visit mditraining.net today

Public Relations Course outlineOBJECTIVESAt the end of the course participants will be able to:• Interact with other peo...
19/10/2018

Public Relations Course outline

OBJECTIVES
At the end of the course participants will be able to:
• Interact with other people more positively
• Demonstrate adherence to the principles of effective communication
• Identify and analyse public relations – related problems in their organizations
• Plan simple public relations programmes for implementation by their companies
• Prepare simple press briefs and articles

COURSE CONTENT

COMMUNICATION
• Effective communication: key to successful public relations
• Staff communications / relations
• Customer Communications/Relations

PUBLIC RELATIONS PRACTICE
• The PR Function
• Virtues and duties of the PRO
• Identifying and analyzing PR Audiences
• Setting PR goals and objectives
• Planning PR strategies
• PR tools and techniques
• Implementing PR programmes

CUSTOMER CARE
• Customer Services
• Customer Expectations
• Customer Logistics
• Customer Service Logistics
• The Improvement Plan
• Public Speaking

COMPUTER APPLICATIONS
• Ms-Word
• Ms-Excel
• Ms-PowerPoint
• Ms-Access

WHO SHOULD ATTEND
Public Relations officers, Sales executive personnel

VENUE: MDI HEAD OFFICES
DURATION: 2 Weeks

Visit mditraining.net today
15/10/2018

Visit mditraining.net today

Management Development Institute | SwazilandMDI is committed to offering training and consultancy services in line with ...
18/01/2018

Management Development Institute | Swaziland

MDI is committed to offering training and consultancy services in line with our firm objectives. The expertise of MDI is available to local and international organizations wishing to improve management performance.

Website: http://www.mdionline.co.sz

Apply Online for a Course: http://www.mdionline.co.sz/online_appl.html

Send us a message to get courses for this year.

Address

Plot 590, Imphisi Street, Ext 6
Manzini
M200

Opening Hours

Monday 08:00 - 17:00
Tuesday 08:00 - 17:00
Wednesday 08:00 - 17:00
Thursday 08:00 - 17:00
Friday 08:00 - 17:00

Telephone

+268 2505 6190

Alerts

Be the first to know and let us send you an email when Management Development Institute posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Share