Brahim HAJLAOUI Consult

27/05/2021

Looking for a qualified IT Coordinator
Title: Application and Infrastructure Support
Location: Tunisia
Reporting Relationships: Reports directly to the Head of IT

Key Relationships: All Employees across the company
Internal and external business stakeholders
IT Suppliers and Service Providers


Purpose of Role

Working as part of our small and tight-knit multi-disciplinary team, focusing on providing support/securing our applications and networks across the company.

You will support the business by evaluating user’s problems, analysing their needs and creating robust IT solutions to support delivery of the business’s growth plans within the framework of the global IT strategy.

You will install, maintain up-grade and continuously improve the operating environment, maintain the on-going reliability, performance and support of the IT applications and infrastructure responding to incidents and business as usual problems, as they arise, in a professional and time-critical manner.

You will also be expected to install, configure and perform testing of Servers, PCs, Laptops, OS, networks and related utilities and hardware.

Key Accountabilities

 Maintain, monitor, and support the infrastructure environment and facilities.
 Diagnose and resolve complex hardware, software and connectivity problems.
 Implementation and troubleshooting of Servers (Physical and Virtual)
 To respond to 1st 2nd line Help Desk calls and planned work requests, assisting in such items through to resolution or escalating them to another member of the IT team.
 Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support.
 Perform routine maintenance tasks for infrastructure systems such as patch management and hot fixes.
 Provide technical guidance to colleagues within the Company.
 Install, configure and maintain approved telecom/system hardware and software components.
 Maintain structured cabling systems, telecom systems, WAN, LAN, Mobile, Wireless Networks and local internet, remote access, VPNs and connectivity protocol.
 Maintains records of hardware and software inventory.
 Monitor Helpdesk and assign jobs to team members.
 Ensure IT system security baselines are met and security improvements are implemented across the PC/Laptops.
 Ensure appropriate user privileges and access are granted, ensuring data integrity and security is met.
 Administer the setup of new profiles and maintain user accounts for systems.
 Ensure all necessary network security updates, patches are in place.
 Troubleshoot basic issues/problems, e.g. Account lockouts, file share access.
 Hardware roll-out – provisioning of PC’s, Laptops, Mobile and Landline Phones.
 Active Directory and Group Policy.
 To work alongside colleagues within the IT Department on support, development and project work where directed.

Person Specification

 You will need to demonstrate the ability think outside the box and work on your own initiative.
 Strong and clear communication skills, both verbal and written, are essential as you will be working as part of a global business with multiple English speaking sites.
 Be commercially aware of how your actions impact upon the smooth operation of the wider business.
 Flexibility to adapt to different challenges, with the ability to prioritise and re-prioritise, as required.
 Be able to manage multiple objectives and projects at the same time.
 Enthusiastic individual with a willingness to learn new skills.
 Possesses a keen attention to detail.
 Experience of VMware, HP SAN, Cisco Technologies, VoIP but not essential.
 Working technical knowledge of network, PC, and platform operating systems, including, Windows Server 2012/2019, Windows 10.
 Extensive application support experience with Microsoft Office 2010/2019
 Strong knowledge of local area network administration.

11/07/2020

كمسؤول عن سلامة المنشآت والعاملين فيها بالمدرسة الكندية بتونس ، ومنذ العودة التدريجية بعد كوفيد، اتصلت بي العديد من
الشركات التي تسوّق موزعات المطهرات اليدوية التي تهدف إلى تجنب لمس الموزعات باليد.
لا يوجد عرض يلبي حاجتنا. لأنه يجب تثبيت جميع الأنظمة المقترحة في الأرض بينما لدينا موزعات جدارية معلقة في كل مكان.
لذلك كان علينا أن نفكر في تصميم موزع المطهر اليدوي الخاص بنا الذي يعمل مع بنيتنا التحتية القائمة. ومن ثم ، الفيديو أعلاه.

As a Facility Manager @ the Canadian School of Tunis, and since the progressive return after COVID, I was contacted by several companies marketing pedal hand sanitizer dispensers whose objective is to avoid the touch of dispensers by hands.
No offer met our need. Because all the proposed systems are to be anchored in the ground while we have wall hanged dispensers everywhere.
So we had to think about designing our own pedal hand sanitizer dispenser that works with our existing infrastructure. Hence, the video above.
Comme Facility Manager de l’Ecole Canadienne de Tunis, et depuis le retour progressif après COVID, j’étais contacté par plusieurs entreprises commercialisant des distributeurs de gel à pé**le dont l’objectif est d’éviter la touche des distributeurs par les mains.
Aucune offre ne répondait à notre besoin. Car tous les systèmes proposés sont à ancrer dans le sol alors que nous avons partout des distributeurs muraux.
On doit donc penser à concevoir son propre distributeur de gel à pé**le qui s’adapte à l'infrastructure existante. D'où, la vidéo dessus.

كمسؤول عن سلامة المنشآت والعاملين فيها بالمدرسة الكندية بتونس ، ومنذ العودة التدريجية بعد كوفيد، اتصلت بي العديد من الشركات التي تسوّق موزعات المطهرات اليدوي...

03/07/2020

الحاجة أم الاختراع. لتوفير أسباب السلامة لدورة كرة قدم مدرسية. تصميم وانجاز العبد لله
To ensure the maximum of safety conditions for a school soccer tournament. Fully made by myself, both design and labour.
Pour assurer le maximum de conditions hygiéniques pour un tournois de football scolaire. 100% réalisé par moi-même (conception et fabrication) sans même l'aide d'un manoeuvrier.

12/02/2020

Séance de formation en lutte contre les incendie aux Aides Enseignants de l'Ecole Canadienne de Tunis (Séquence 2)

12/02/2020

Séance de formation en lutte contre les incendie aux Aides Enseignants de l'Ecole Canadienne de Tunis

12/02/2020

Séance de formation en lutte contre les incendie aux Aides Enseignants de l'Ecole Canadienne de Tunis

17/01/2020

Coulage d'une dalle de la nouvelle l'Ecole Canadienne de Tunis. On fait tout, même le boucher

24/09/2019

Nous recherchons un ouvrier pour des travaux divers (nettoyage, jardinage, manoeuvre pour techniciens...
Salaire pas loin du SMIG mais poste stable et tout droits réservés

03/08/2019

This is my summer life. Playground and new gym must be ready for the new academic year @ the Canadian School of Tunis. As well as other minor projects and routine major maintenance jobs. This called Facilities Management and this is our job.

18/07/2019

New kindergarten building @ the Canadian School of Tunis.
Nouveau bloc pour le niveau préparatoire à l'Ecole Canadienne de Tunis

18/07/2019

Réaménagement & extension de la salle de sport à l'Ecole Canadienne de Tunis.
Refurbishment & expansion of the Gym @ the Canadian School of Tunis