GLR HR Consulting

05/09/2025

03/09/2025

Inspiring, eye-opening and interactive…just some of the adjectives participants used to describe today’s seminar: “PERFORMANCE MANAGEMENT LEVERAGING AI”. We are excited to continue this journey and we sincerely thank all participants (on-site and online) for making the event a success.

23/08/2025

Join us at our seminar: Performance Management Leveraging AI and tap into the potential for AI to innovate, elevate and future-proof your HR Performance Management strategies.

10/08/2025

The use of AI in Performance Management is still in its initial stages, but growing. Those who adopt early will gain competitive advantages. Join the conversation. Register for more info at https://forms.gle/VVFu91o6aCs4GAXc6

17/07/2025

13/07/2025

Increased organizational performance and a competitive edge are just some of the benefits of integrating AI into your HR strategy. Join us and explore the power of AI-powered tools being utilized for performance management. Click this link: https://bit.ly/44glwrN or scan the QR code

23/10/2024

How GLR HR Consulting Can Help You Develop Essential Documents

Are you an HR professional looking for help with policy and procedure development, terms of reference documents, or contracts of employment? If so, GLR HR Consulting can help! We are a leading provider in the industry who specialize in helping organizations create comprehensive policies and procedures that are tailored to their unique needs. Keep reading to learn more about how our team can help you develop essential documents for your organization.

What We Offer

At GLR HR Consulting, we provide a range of services that can help you create the essential documents your organization needs. Our team specializes in policy and procedure development, as well as developing terms of reference documents and contracts of employment. We have an experienced team that understands the various laws and regulations governing these documents, so they are able to craft effective solutions that adhere to all requirements while still being tailored to your organization’s specific needs. Our extensive experience in this field allows us to work quickly yet efficiently – ensuring you get the results you want without compromising quality.

Our Processes

At GLR HR Consulting, we believe in keeping our clients informed throughout every step of our process. This means that after we receive information from your organization about what type of document you need created (i.e., policy & procedure, terms of reference document or contract of employment), we will then begin by researching relevant laws & regulations as well as industry trends related to the document being created. This research is used to build a customized solution for your organization’s specific needs – one that takes into account any legal considerations while still providing an effective & efficient solution. Once this is done, we will consult with you on any additional changes/feedback before delivering the final product – ensuring all parties involved are satisfied with the outcome.

At GLR HR Consulting, we understand how important it is for businesses to have solid policies and procedures in place, as well as effective terms of reference documents/contracts of employment. Our experienced team can assist in creating these essential documents for your organization quickly yet efficiently – allowing you to focus on other important aspects like growth & expansion instead! So, if you’re looking for help with policy & procedure development or document creation services then look no further than GLR HR Consulting; contact us today and let us show you how we can help take your organization's documentation processes to the next level!

https://glrhrconsulting.com/talent-management/

20/10/2024

What does it take to get action on a complaint?

Create a Service Recovery Process. Too many executives think employees are born with good customer service skills. It’s important to develop a process that allows employees some latitude in serving the customer that also includes specifically defined steps that must be followed in providing service recovery. Doing so requires decision-making and rule-breaking—exactly what the employee has been conditioned against. Workers have been taught that it’s not their job to alter the routine. Even if they’d like to help the customer, they are frustrated by the fact that they are not able to do it. Worse yet, they don’t know-how.

· Act Quickly…The employee at the point of contact best implements service recovery. Avoid moving problems and complaints up the chain of command.

· Take Responsibility…Don’t place blame, make excuses, or lie to cover a mistake. Sincerely apologize and thank the customer for pointing out the problem.

· Be Empowered…give those who work with customers the authority to do whatever it takes to ensure customer loyalty.

· Compensate…Give the customer something of value. Every organization has something of value it can give to a customer who has experienced a problem.



https://glrhrconsulting.com/customer-service-training/

18/10/2024

How Businesses Can Avoid Interview Minefields

As a business owner, the process of interviewing potential staff can be a minefield, but it doesn’t have to be. With the help of GLR HR Consulting, you can ensure that your interviews are conducted in a professional and effective manner. Let's look at the three ways they can help.

Prepare Your Interview Reports

GLR HR Consulting offers comprehensive interview report preparation services so that you and your team are well-prepared for any potential hire. Their reports include everything from job descriptions to competency questions and more, so that everyone involved in the hiring process is on the same page before entering the interview room.

Conduct Psychometric Assessments

If you want to get an even better idea of who you’re interviewing, psychometric assessments can be invaluable tools. These assessments range from personality tests to aptitude tests and more, so that you can get a better picture of how each applicant would fit into your existing team dynamic. GLR HR Consulting has years of experience conducting these assessments, which means they will know exactly what questions to ask and how to interpret those answers.

Conduct Background Checks

Finally, background checks are essential when considering any candidate for a position with your organization. GLR HR Consulting will take care of these checks for you so that you don’t have to worry about doing them yourself. They'll also provide detailed reports on each candidate so that you can make informed decisions when selecting new hires for your business.

No matter what type of business you own or operate, interviews are an important part of finding new staff members and making sure they’re the right fit for your organization. That’s where GLR HR Consulting comes in; their services guarantee that all aspects of interviewing potential staff are taken care of in a professional and efficient way. From preparing interview reports to conducting psychometric assessments and background checks, they will make sure every step is thoughtfully considered as part of the hiring process. By using their services, businesses can avoid many common interviewing pitfalls while still getting quality staff onboarded quickly and effectively!

https://glrhrconsulting.com/talent-management/

17/10/2024

Strategies for Successful Staff Management

As a business owner, there are many things to consider when it comes to managing your staff. From setting competitive salaries to developing rewards and incentives, effective staff management is essential for the success of your business. Fortunately, GLR HR Consulting has the expertise and experience necessary to help you make informed decisions about your workforce.

Conduct Market Surveys

It’s important to know how much people in similar roles are earning in the local market. GLR HR Consulting can conduct market surveys on your behalf and provide you with detailed information on comparable salaries and wages. These surveys allow you to compare what you’re paying staff against other businesses in the area, so you can set competitive salaries that will attract qualified candidates and retain existing employees.

Conduct Job Evaluations

Job evaluations help you assess the value of each role within your company. Using job evaluation techniques such as Hay Job Evaluation, Points Methodology or Audits, we can determine which roles are most important in terms of compensation and can ensure that all positions receive an equitable salary package. We will also recommend salary scales/levels based on these evaluations so that everyone is paid fairly for their work.

Reward and Recognition Programmes

Rewarding employees for their hard work is an excellent way to boost morale, encourage loyalty, and increase motivation amongst staff members. GLR HR Consulting can create reward and recognition programmes tailored specifically to your business needs – from performance-based bonuses to employee recognition awards – that ensure your staff feel valued and appreciated at work.

Managing a workforce effectively isn’t easy – but it is vital for any successful business! At GLR HR Consulting, we have the expertise needed to provide comprehensive solutions for workforce management including conducting market surveys, conducting job evaluations, recommending salary scales/levels, and creating reward and recognition programmes. Get in touch today if you need assistance with managing your staff!

https://glrhrconsulting.com/talent-management/

16/10/2024

The Benefits of Investing in Your People

Investing in your people can benefit your business in more ways than one. From increasing engagement scores to happier employees and customers, there are many reasons why investing in your people is a great idea. In this blog post, we’ll go over why investing in your people is important and how you can do it with e-learning, facilitator-led training online, on boarding services and more.

Upskill + Up rewards = Engagement Score

Investing in the skills of your people is one way to increase your engagement score. By upskilling them, you are giving them the tools they need to become better equipped to handle their job responsibilities. This will result in improved performance and increased morale. Additionally, providing up rewards such as bonuses or recognition for a job well done can help further boost morale and engagement levels.

E-Learning and Facilitator Led Training Online

E-learning offers a convenient way for employees to learn new skills without having to take time off from work. With e-learning, employees can access course materials anytime, anywhere – even during their lunch break! Facilitator led training online allows employees to interact with an experienced instructor who can guide them through the learning process. This type of training is especially useful if the company has specific goals or objectives that must be met.

Onboarding Services

Onboarding services are designed to help new hires get acclimated quickly and efficiently into their roles. Onboarding services may include orientation sessions, job shadowing opportunities and mentorship programs that allow new hires to learn from more experienced team members. Onboarding helps ensure that new hires have a good understanding of the organization's culture, processes and expectations right away – setting them up for success right from the start.

Succession Planning & Career Planning/Personal Development Planning

Succession planning ensures that organizations have a plan in place for when key personnel leave or retire suddenly. Developing succession plans helps organizations identify potential successors who have the necessary skillset and experience needed for senior leadership positions within the company. It also gives employees an opportunity to reflect on their personal growth journey and make informed decisions about their career paths moving forward.

Employee Engagement

Employee engagement surveys provide valuable insight into how engaged an organization’s workforce is overall as well as how engaged each individual employee is within their role at any given time. Developing action plans based on survey results helps ensure that changes are implemented in a timely manner so everyone feels heard and valued by management.

https://glrhrconsulting.com/talent-management/