Lisa Beckles Consulting

Lisa Beckles Consulting Lisa Beckles Consulting is a consultancy which provides solutions and training for hospitality and enterprises.

The Consultancy focuses on coaching, particularly in the areas of Purchasing, Cost Control Systems, Customer Service and Life Skills.

I shared the following Budget wish list post last Monday on Linked In. Today is Budget Day in Trinidad & Tobago and I ha...
20/10/2025

I shared the following Budget wish list post last Monday on Linked In.

Today is Budget Day in Trinidad & Tobago and I have been thinking about what I would like to see, plus what I expect to see in it.

I may not be a big economist or head of a Chamber of Commerce, but even growing up in a house with an economist who was wanted by the international agencies, I have been listening to the National Budget and reviewing it for years. I also did some Economics in UWI.

So, I would like to see a budget that is realistic, cognizant of current global realities, yet with a focus on approaches that are best, for the greatest number of our nationals, in not only the short, but medium and long term. Specifically, I want to see:

1. Priority given to our healthcare system. It should not just be an increase in the financial allocations. but include attention to strengthening the effectiveness of the procurement and the controls.

2. Crime fighting receiving healthy allocations, but also with a multi-pronged approach, which involves more funding for youth clubs, programmes that foster better linkages between the police, communities, churches, etc.

3. Increased funding given to education, but with greater focus on procurement, plus a review of whether the current system, subjects, etc. are the best to prepare our students for what they will be facing.

4. Greater allocation to the development of a vibrant agricultural sector, that is supported by the actual implementation of the "Buy Local" campaign that the Trade Minister spoke of in his very early days.

5. Retention of our gas subsidies so that there is no increase in the price of gas at the pumps.

6. Retention of the social programmes that support the most vulnerable, coupled with a review of the school feeding programme.

7. Increased support for SMEs and the development, funding support, etc.

8. Greater initiatives, funding, forex support, etc. for the manufacturing sector.

9. A commitment to, with appropriate funding and effective, data driven strategy for the development of tourism in Trinidad & Tobago.

10. Any measures that will generate more revenue, plus foreign exchange for the nation. Most may not like it, but I fully expect property tax to be reintroduced, albeit perhaps with rate adjustments.

Those are just a few initial comments of mine. What are you expecting or looking for in the Budget?

20/10/2025

Last Monday was the reading of Trinidad & Tobago's National Budget. That morning I did a wishlist, which is posted on Linked In. But I also recorded this video, in which I encouraged people to have a strategic approach to cost reduction, after the Budget reading.

I encouraged companies to reconsider any plans of reducing their training budgets without considering the costs of untrained staff, or how much the enhanced revnue post training can give exponential ROI on training dollars.

Feel free to contact us about developing a strategic approach to cost reduction in your company. Thanks.

23/07/2025

This young man from my Customer Service training programme last week is Janssen, a name I mispronounced at first sight, lol.

During our sessions, he engaged so well, he laughed, volunteered answers, took part in role plays when I asked, etc.

When we did the personality tests, he was strongly introverted. When I expressed surprise, his coworkers told me that most of them have barely heard him speak.

Yet, he was well engaged in the programme and showed all enthusiasm.

When I asked him to do this video, he retreated into shy mode a bit but then consented and I am grateful.

I always count it an honour and a joy to be entrusted with training people and seek to engage each of them, not just the frontliners.

The reward is when you see even the strong and silent types like Janssen open up and even laugh uproariously, plus take something valuable out of the session.

If you would like a training session in which all of your staff feel seen and heard and thus engage well, please send me a DM. You may also consider my "Life Skills for Young Leaders" programme if you have young supervisors and managers in your organisation. Thanks.

My day of exhibiting at Trinidad and Tobago Manufacturers' Association's TIC got off to a bad start. I dealt with having...
23/07/2025

My day of exhibiting at Trinidad and Tobago Manufacturers' Association's TIC got off to a bad start. I dealt with having little sleep, then my car chronically overheating, then some intense discussion with guards at the front as I tried to park before damaging my engine.

Then, when I got to my designated booth area and found a spot that was surely going to be too tight for six vendors. To make matters worse, one vendor had put out their full display on two tables instead of one!

I was already pressed by the lateness and impending opening and had to go find a TTMA official, who came and realised there was no room for me.

All things work together for my good and so they decided to just set up an adhoc booth for me in an area, which was better than where I would have been.

That allowed me to encounter this gem of a young Customer Service champion called Teshaun. This special youth was the one tasked with quickly locating a table and two chairs to set up for me.

He did not just do that and forget about me. All during the day, this young man with the most pleasant smile and attitude checked in to see if I was ok and whether I needed anything else.

Interacting with this pleasant and polite youth reassured me that it is still possible to find well-mannered and service-oriented youths here.

God bless you, Teshaun.

July 21st, 2025 would have been the 90th birthday of my much beloved Dad, "Sir" Ashton. A. Beckles.He was a man that sto...
23/07/2025

July 21st, 2025 would have been the 90th birthday of my much beloved Dad, "Sir" Ashton. A. Beckles.

He was a man that stood literally and figuratively above most men and Tricia Beckles and I feel greatly honoured by God to have been chosen to be his children.

This post arises out of a post I was inspired to do around Father's Day, as I sat under the cherry tree he planted, which years after he departed, still gives me shade and brings the memories.

We both loved those cherries and he taught me to make cherry juice, using his expert blend of essences.

He was no chef or bartender, but a humble, kind and highly intelligent economist, who pursued up to doctoral studies at Boston University.

He served this nation for years in the public service, retiring as a Director of Planning and even being a temporary Senator.

Yet in all his accomplishments, he embodied what I read of in the poem "If" by Rudyard Kipling, "or walk with kings—nor lose the common touch."

Indeed, his humility and the ability, even in his steady quietness, to connect with people at all levels, were his hallmarks.

I was inspired then to use the week from Father's Day to highlight some traits that great men and fathers must possess. but life started heating up.

So, this is the start and the first trait of a truly great man and father, that I viewed in my Dad and reflect on this birthday is humility.

May "Sir" Ashton A. Beckles continue to rest in peace.

23/07/2025

I am always happy when I get to capture instant, unedited feedback from attendees, within minutes of them completing one of my programmes.

So, last week, after the final session of a bespoke "Customer Service" programme for a company in a Caribbean conglomerate, I was happy to get this feedback from Danielle.

The programme lasted two days and I was happy that even after one day of the programme, she was able to identify where change was needed and began making adjustments.

Their programme was specially designed and included a personality test, a close look at body language, emotional intelligence and even personal branding.

If you would like Lisa Beckles Consulting to design and facilitate a bespoke programme for your team, please send a short DM. Thanks.

23/07/2025

Last week, in the midst of preparing for my TIC booth, I was also preparing for and facilitating the second cohort of a bespoke Customer Service programme for a massive client.

The circumstances did not seem ideal, but the joy I had in delivering the programme to that group, plus our interactions and the impact made it worthwhile.

The lady giving her feedback here is Rhonda, who I met at one of my "Refresh and Refocus you" retreats years ago and remembered her.

I am so happy that the managers had us include personal branding because that apparently resonated well with most of them.

Even as Trinidad and Tobago Manufacturers' Association's has just closed, I am going to do a number of TIC posts.I wen...
23/07/2025

Even as Trinidad and Tobago Manufacturers' Association's has just closed, I am going to do a number of TIC posts.

I went to the opening ceremony last Wednesday evening and one of the best things I heard was from our Trade, Investment and Tourism Minister, Senator the Honourable Satyakama Maharaj.

He indicated that very shortly, details will be revealed about a national 'buy local' campaign.

If you have followed me for the last 6 months, you would know that I am passionate about local first, then Caribbean. In every discussion about forex shortages, I bring the need for a mindset shift up.

I was happy to get to meet the Minister after and let him know that his was one Ministerial appointment that I immediately approved of and the expectations that I and many have of him, because of his background.

It was also a joy to meet John Michael Alibocus, a young promoter and producer, who has been focusing on politics for the last few years.

I knew him as the small and cute child that tagged behind us when we as teens vacationed in South.

The elders have passed and I do not go South too much and had not seen him as an adult. So, it was a joy to meet him and I wish him all the best.

I can say yes, one great thing about was meeting interesting people, which I love. More on that over the next few days.

Dress by Lisa P Artwear, of course!

17/06/2025

Recently I had the opportunity to facilitate a bespoke, wide ranging customer service programme, with a diverse team of professionals, from a financial institution.

It was great sharing and listening to perspectives and even the challenges faced by loans and collections officers, compliance managers, etc.

Their feedback has also been interesting for me, as it illustrates the different things that people will be impacted by in the same room.

A few days ago, I featured the quiet Sarah sharing her feedback. Today I present the more extroverted Matika giving her feedback.

Please feel free to reach out via a DM if you would like me to create and facilitate a special programme, tailored to suit your company's needs. Thanks.






29/05/2025

Last week I had the opportunity to do a bespoke Customer Service programme for a lovely group of people from a financial institution.

It was a time when my strength seemed to be failing and I felt that I was not as great as I wanted to be.

But my God is also the CEO and He has assured that His Strength is perfect in my weakness.

So, the result was two impactful days of training, in which I had nearly as much fun as the attendees.

It was such a diverse group, filled with the sassy extroverts, plus the more quiet and introverted people, who quickly came out, lol.

It is a pleasure to feature this first of a few feedback videos, which is from Sarah, who was one of the quieter attendees.

If you would like to really develop your customer service team, or even have someone conduct thorough customer satisfaction surveys for you, please send me a DM. Thanks.



12/04/2025

I recorded this video while in Lisa P Artwear mode at the Shore Things Market last Saturday.

It is my simple way of announcing that "Refresh and Refocus You 5" is on!

"Refresh and Refocus You" is my transformational, 'mind spa' retreat for Administrative Professionals, which I first held in 2012.

It is designed to take attendees away from the hustle of everyday life, into a calm and serene space, where they are treated to sessions that promote reflection on career and other aspects of life.

The focus is on relaxing, recharging, reflecting and retooling where needed.

This year, the experience will take place in the garden setting of Waterville Estate in Santa Cruz on Wednesday 23rd April.

Attendees will indulge in sumptuous lunch, while being treated to a fashion file, plus great, live comedy from "Allan the Entertainer."

Your sessions and speakers will be:

1. "Time and Assertiveness for Administrative Professionals"- Ms. Lisa Beckles, Principal Consultant of Lisa Beckles Consulting.

2. "The Best You...even in the Dining Room"- a live presentation with Ms. Jo-Anne Edwards, Image Strategist of Image by Jo.
This will include feedback to selected participants, plus a dining etiquette presentation.

3. "Life & Purpose"- a presentation that is sure to help you identify your purpose, plus where blocks to your total fulfillment may be. The speaker will be The Elevation Coach herself, Dr. Vicki Otaruyina (h.c., MSc., PG. Cert., BA.)

The afternoon will be a relaxing time, where participants can choose a nature walk, our networking activities, or an intimate session exploring toxic relationships and their roots.

This will be the experience of a lifetime for many.
Please click the link in the comments for more information and to take action accordingly. Thanks.
Looking forward to hosting you!

You can also view some past feedback on this page, or via the links in the comments. Hope to see you there!

10/02/2025

New Month ... New Possibilities ... To GOD be the Glory!!!

I closed off January and into February engrossed in two levels of leadership retreats that were in immediate follow up to an Employee Opinion Survey that was a part of my engagement with the entity.

Such a survey is designed to get the open and honest feedback from your team members, by using a trusted, external professional, to craft a specifically designed survey instrument.

After analysing those results and highlighting main issues, I got to facilitate two sets of retreats to educate, refire, gain greater feedback and aid the leadership in planning the way forward.

The feedback from Donna highlights the optimism that we all feel, even as the week was somewhat mentally and even emotionally draining for some. I look forward to the results in the immediate ... then in the short term, medium term and long term as a result of the investment made by this entity in the holistic development of their team.

I really thank God for these opportunities to help spark needed changes. Please feel free to reach out if your organisation needs this. Thanks.

Cheers to the new month and infinite possibilities!

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Santa Cruz
Saint Joseph
00000

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+18687572324

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