07/08/2022
Most prior research has viewed IT value from the perspective of a single firm with the premise that IT
investment in a single firm leads to value for that firm. Multi-firm IT implementations have been
generally considered in the context of transactions in inter-organizational systems (IOS) (Gebauer
and Buxmann, 2000) or outsourcing arrangements (Dos Santos, 2003) in which the value research
has primarily focused upon how each firm benefits from such relationships. However, the emphasis
in most of these studies is on how IT has significantly reduced transaction inertia in multi-party
arrangements. To address this issue, research in business strategy has studied reduced costs
through efficient processes, products, and customer relationships (Amit and Zott, 2001; Kauffman and
Walden, 2001). The issue of co-creation of value has been relatively understudied.