10/08/2022
4 Learn from your most loyal clientele
Amongst your existing customers or client base, find those who spend the most, complain the least, and refer new business to you. Then phone or email to ask them directly “What is better about us than our competitors?” They’ll quickly tell you your strong points and your advantage – the reason they choose your business.
Use that as a blueprint to craft your message to the market. Maybe you take it to the market at scale – outbound cold contact, or social campaigns. If you have a sales team, give them the cheat-sheet you’ve gained from your customer base, and go forth and multiply!