22/08/2022
Recent years have seen a proliferation of research articles on the relationship between information technology (IT) and organizational performance. This stream can be described as IT valuation research, as it ascribes value to IT. Several salient works have made the case that IT valuation is a complex issue involving social action that can extend over a period of time (Farbey, Land and Targett, 1993) and hence should be studied in a more comprehensive fashion (House, 1980). We contend that evaluation research should have a centrality in our field, as it is germane to the existential debate on the field’s core, especially given our sensitivity to IT value issues. Unfortunately, there have been some dissenting voices on the IT value question. “The Sinking CIO” read a headline on the cover of InformationWeek, a trade magazine. Citing the diminishing role of IT leaders, it went on to argue that IT failure to deliver innovation was to blame (Martin, 2007). Similarly, Nicholas Carr’s (2003) provocative discourse entitled “IT doesn’t matter” ruffled a few feathers. Regardless of the efficacy or scholarship of his arguments, the essay, the attention it drew, and its effect on praxis were disturbing to the IS research community, since it implied our reduced importance. Its innate logic implies to us that if IT is not valuable, then we are engaging in research on something that is not valuable, and
hence we are not valuable!