13/09/2023
15. Avoid these growth-hacking techniques
It’s become popular to think of rapid growth as the most important metric of a business’s success. This gave rise to the growth hacker — a marketing professional whose sole aim is business growth.
When a single metric is used to represent success, incentives and behaviors can become distorted. For most businesses, growing as fast as possible isn’t the optimal strategy. Excessively rapid growth can kill a business if revenues don’t scale in line with resource consumption — a common cause of failed startups. If growth is a company’s major — or only — measure of success, other metrics, like profitability and customer satisfaction, can suffer and damage the reputation of a sustainable business.