Rolund Systems

12/05/2023

There are four components needed for the development of Business Analysis
1. The competitive advantage of using IT where implementation of an IT system must be accompanied by the necessary business changes
2. The business change lifecycle where change programs focus on aligning with meeting the business needs
3. Business analyst role development where managers get help figuring out which part of their business needs change hence invest wisely and get business benefits expected from IT and business change projects in order to stay in business.
4. Role of clarity for business analysis is important because clarity in any role removes misunderstanding or ignorance of what should be done by practitioners.

25/04/2023

Business analysis touches many job families and functions with your organization.

24/04/2023

It’s very important to ALWAYS consider “The HOW” a business delivers its services to customers.

22/04/2023

Be the next lucky client for our Uniquely planned Occupational Fire Safety training.

04/04/2022

This program is designed for newly recruited people
destined for employment in the Middle East,
 Life in the middle East
 Culture and Climate
 Managing finances
 Ethics and etiquettes
 Travel tips.

OMPANY PROFILE 10
ROLUND SYSTEMS
Ttuula Road Kawempe-, Kampala – Uganda
Tel: +256 782 827497 +25671174414
Email: [email protected]
www.rolundsystems.com

04/04/2022

C.E.O
MR. ROGERS LUMBUYE NDIWALANA
Rogers is married and blessed with wonderful children. He is a practicing
Christian and Church Minister at Bukoto Mobilizing Team (BMT)
MANAGEMENT STYLE
Affiliative Management style; humble, hardworking and confident, he
believes in always being part of the team and lead from the front.
PROFESSIONAL CAREER
Rogers is a highly skilled trainer and consultant, he is a Marketing
professional who has worked in Training & Consulting, Aviation, IT,
Hospitality and Banking with over eighteen years working experience in
multinational and multicultural environments.
Prior to establishing Rolund Systems, he served in different capacities with
International and Ugandan companies which include Royal Jet Group (Abu
Dhabi-U.A. E), Emirates Group (Dubai-U.A.E), Entebbe Handling Services
(Entebbe-Uganda), Crane Bank (Kampala-Uganda), and Telematics
Uganda Limited (Entebbe-Uganda), Paval Consult (Kampala-Uganda) ;
Winning accolades and outstanding performance certificates.
He prides himself on problem-solving abilities using initiative and
persistence, and always maintaining integrity and loyalty. In addition to an
MBA in Marketing Management: He possesses a Diploma in Computing,
Higher Diploma in Marketing and a Diploma in Workplace Safety & Health.
He has training in; Airline & Aviation OPS, Banking, Customer Relations,
Administration skills, Portfolio Management, Project Estimation, TOT,
Safety & Security. He holds certificates in leadership readiness,
performance matters and Information Systems Protection from the
Emirates Aviation College & Harvard Management Mentor in Dubai (U.A.E

04/04/2022

lillian is a god fearing professional with proven customer service
traits, she’s an expert training coordinator with several years in
the service industry. she has garnered a lot of wealth in capacity
building program while maintaining professional relationships with
clients, candidates and potential candidates in and outside the
country.
putting a smile on a customer’s face and making sure return
business is confirmed are the things that keep her going every
single day at work.
lillian prides herself with hands-on experience in coordinating
multiple training events in a corporate setting,
extensive knowledge of instructional design theory and
implementation, adequate knowledge of learning management
systems, proven ability to complete full training cycle (assess
needs, plan, develop, coordinate, monitor and evaluate),
familiarity with traditional and modern job training methods and
techniques plus strong communication skills are her strengths.

CAREER EXPERIENCE AND EDUCATION
Lillian worked with Paval Consult, a training and recruitment company in Uganda prior to which she
worked with in Quick Color Print Limited, a digital printing and graphics company as a customer service
and relationship management expert.
During her previous jobs and engagements, she has acquired high level skills in planning, organizing,
networking, public speaking, public relations, conducting research, data collection and assessment.
Lillian was trained in Agribusiness, customer relationship management, skilling, computing from
Makerere University, Youth alive ministries and Kololo Secondary School in Uganda.

04/04/2022

*Jobs Abroad!! *Urgently needed to work in the middle East.
For all those who would wish to work abroad for jobs like House Maids, Cleaners, Drivers, packers and Re packers, waitresses, in countries like Saudi Arabia, Qatar, United Arab Emirates, and more. Contact **0782827497 *0751174414* For housemaids Saudi Arabia, with passport or without passports, visa and airticket are free. We also help in passport processing.

04/04/2022

04/04/2022

CX- Customer Experience?
Customer experience, also known as CX, is your customers’ holistic perception of their experience with
your business or brand.
Everything you do impacts your customers’ perception and their decision to keep coming back or not—so
a great customer experience is your key to success.
Why is CX important for your business?
Delivering a great customer experience is hugely important for any business. The better experience
customers have, the more repeat custom and positive reviews you'll receive, while simultaneously
reducing the friction of customer complaints and returns.
The benefits of delivering a great CX include:
 increased customer loyalty
 increased customer satisfaction
 better word-of-mouth marketing, positive reviews, and recommendations
All business models can benefit from improving the customer experience: subscription businesses can
increase retention and reduce churn, ecommerce marketplaces can increase repeat custom and reduce
returns, and service industries can gain recommendations and reduce complaints.
At ROLUND SYSTEMS we develop customized programs that help individuals and companies work on
specific behaviors required to deliver your company’s intended customer experience by using our
CXP (Customer Experience Professional) training model.
What is the difference between customer experience and customer service?
In short, customer service is just one part of the whole customer experience.
As we mentioned, customer experience is a customer’s overall perception of your company, based on
their interactions with it. Comparatively, customer service refers to specific touchpoints within the
experience where a customer requests and receives assistance or help—for example, calling an operator
to request a refund or interacting via email with a service provider.
In other words: CX is larger than customer service.

04/04/2022

Rolund Systems is one of the fastest growing private training and consulting companies in
the country.
Our programs are suitable for delivery of services and support to organizations that are
struggling to drive greater efficiency and reduce costs, without compromising customer
satisfaction and loyalty.
What's your goal? If you have a goal, tell us about it. We'll find a way to help you make it
happen. If you don't have a clear goal, and you want one, we’ll help you with that too!

About Us
Rolund Systems is registered in Uganda under the company registration laws of Uganda in the year 2007.
Our core business is Training and Consulting
Rolund Systems is in business of positive transformation with experience in the fields of training and consulting
services. We have been successfully providing our clients with an impressive range of training, consulting and
research services which enhance business results, skills training, and skill development. We have helped
clients with assessments and improving their customer service skills and operations.
At Rolund Systems, we believe in the five points to analyze training needs solutions and.
 Identify and clarify the problem.
 Gather information.
 Evaluate the evidence.
 Consider alternatives and implications.
 Choose and implement the best alternative.

21/03/2022

The business world moved from Customer Service to Customer Care and now at Customer Experience. It's very important for all businesses to consider raising the bar before cut throat competition chews the businesses.
We can help you achieve just that.