21/09/2020
Got a wicked problem? First tell me how you make toast!
A great talk on systems models in by Tom Wujec. I love how he breaks it down with a simple and relatable real life example. https://www.ted.com/talks/tom_wujec_got_a_wicked_problem_first_tell_me_how_you_make_toast
Systems models are a fantastic way of visualizing and presenting our private mental models (how we think a system works and the components that make it up). In my experience they are a great tool every designer should use for solving a variety complex challenges that seem to have many interconnected and moving parts. How do they make things easier? By breaking the problem up into visual blocks that are easy to understand and follow so you can start finding solutions. Teams can contribute to and build on one another's ideas better when we expose our private mental models and
Making toast doesn’t sound very complicated -- until someone asks you to draw the process, step by step. Tom Wujec loves asking people and teams to draw how they make toast, because the process reveals unexpected truths about how we can solve our biggest, most complicated problems at work. Learn h...