I can help you improve your business and increase your bottom line. There are several ways to do this; training, coaching and target marketing. I am recognized as a leading authority on sales and customer service training with awards for training, speaking and marketing. I use real life examples and cutting edge strategies to engage my audience. My book, Red Hot Customer Service has recently o
ne an award as an outstanding "how to book." I can work with groups of less than 5 to over 100 and still keep them engaged. I use stories and metaphors to help connect to my audience. I make the training as interactive as possible so that people can practice their new skills. I have done training for hundreds of companies over the past 20 years. My clients include The Home Depot, The Lowe's Companies, Carpet Network, CCA Global Partners, Albany Management, The Saratoga Chamber of Commerce and Avalon Flooring to name a few. Testimonials can be provided. I utilize a speech coach to continually improve my platform skills as well as attending outside training in marketing and sales. Certified Practitioner, over 2000 hours of coaching with Executive Success Programs, over 600 hours of Advanced Communication Training with the Landmark Education. I continue to keep up to date with the flooring industry by retaining my position as Associate Publisher for Fabulous Floors Magazine and writing a business column, lizbizbuzz for Floor Covering News. Through Fabulous Floors Magazine I have produced special inserts for The Tile Council of North America and the Wool Association. My academic background started with a B.A.degree from the University of Tampa, Tampa, Florida, where I majored in Psychology and Physical Education. I believe my focus and drive comes from my association with professional athletes as well as he love for competitive running. "The field of professional sports builds focus, endurance and persistence; all the qualities necessary to build a strong, competitive business". says Lisbeth. My Master's Studies are in Social Psychology and Communication. My e- book, Brain Snacks is available for free on my web site. I author an additional blog on Success for the Albany Times Union, a Hearst publication. For more information on whether or not I can improve your bottom line, contact me directly at [email protected] or call at 518.495.5380. If not in, leave a message or text.