People Ink

09/25/2026

Sharing a wonderful series of videos in the coming weeks featuring Ann Rhoades and presented by NectarHR.com coming soon topics... The five-part system Ann uses to make culture measurable, at Southwest, JetBlue, and every company she's worked with since.
→ Why being a 50/50 truth-telling partner to your CEO makes you more valuable, not more expendable
→ What actually drives retention when you can't outspend competitors on pay (JetBlue's exit conversations kept surfacing the same answer)
→ How to move people metrics to page one of the board package, and what changes when you do .

01/30/2026

04/25/2025

Business Culture Insights: Listen to this podcast featuring People Inc.'s own Shelley Wells, organizational culture expert extraordinaire. Link in description.
Topics: Creating values-based organizational cultures, Implementing the 360 systematic approach, and actual examples of managing culture in the real world.
Listen on Spotify https://open.spotify.com/episode/1ThP4eYUEeKBSbLIwN1N5W?si=3MCWi4d0R8CY_S6w9HCxkg
Listen on Apple Podcasts https://podcasts.apple.com/us/podcast/shelley-wells-vp-visionary-of-people-at-peopleink/id1775778655?i=1000704709787
Thanks to Dave D'Angelo and Previ for hosting the podcast

02/03/2025

Have you heard about the Helsinki-Toronto flight loaded with 400 passengers but only 200 lunches? The airline made a mistake, and the crew was in a difficult situation. However, an intelligent flight attendant came up with an idea. She announced:
"Ladies and gentlemen, I don't know how this happened, but we have 400 passengers on board and only 200 lunches!" “Anyone who is kind enough to give up food for someone else will receive free w**e throughout the flight.”
Her next announcement was made 6 hours later: "Ladies and Gentlemen, if anyone wants to change their mind, we still have 200 lunches available!" 😆

What an ingenious solution to a potential customer service nightmare.
Real story or not, we know of actual examples of great customer service supported by company cultures that encourage innovation and customer service excellence.

12/13/2024

How do you create a corporate culture of innovation? Ann Rhoades provides business insights and more in the article...
https://www.abqjournal.com/opinion/article_4c2af098-ed22-11ee-ab46-8bb287798ff1.html

11/11/2024

“In order to be successful in a volatile world, you must release the goodwill and creativity of your people. You must organize your culture in a way that will help your people achieve great things without constant supervision from above.”