04/23/2026
Ryan (not his real name), the team leader and project manager for an IT operation, recognized his team needed a shift in how they worked together. With greater experience and a broader perspective than his technical staff, he often jumped in with solutions whenever issues came up. This repeated intervention started to weigh on him, as he grew frustrated that some team members weren’t proactively considering the broader impact of their solutions.
To address this, Ryan implemented a simple change—which he dubbed the 20-80 rule—by choosing to speak last during meetings instead of offering his solutions first in an attempt to ‘save time.’ The system lead would outline the problem, after which everyone at the table shared their ideas. Only then did Ryan share his opinion, frequently weaving in suggestions from others. Sometimes, the group discussion itself resolved the issue, with Ryan simply endorsing the outcome. While this approach took a bit more time, Ryan discovered the benefits (the ‘80’) far surpassed the extra effort required (the ‘20’).
Some of the benefits resulting from this tiny change in Ryan’s behavior:
- Challenging people to think. Everyone was expected to weigh in, so everyone had to do their homework on the problem.
- Expanding understanding. From hearing each other and also from hearing how those parts would or would not impact the larger system.
- Buy-in on the final solution. Since everyone’s voice was heard, it seemed they were more committed to the outcome whether that included their recommendation or not.
- Patience and Listening. Ryan himself was challenged to engage in a more appreciative way with his team, and in so doing learned more about their thought processes, their expertise, and where they could use more development.
What small change could you make that would take 20% effort to yield 80% results?
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