Eliant Revolutionizing home purchasing experiences since 1984. Superior assessments, happy homebuyers.

40th Anniversary & HBC Awards
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The foremost consumer research, consulting, & training company catering exclusively to the new home industry. www.eliant.com

๐ŸŽ„โœจ Merry Christmas from all of us at Eliant โœจ๐ŸŽ„Today, weโ€™re grateful for the homebuilders, partners, and teams who trust ...
12/25/2025

๐ŸŽ„โœจ Merry Christmas from all of us at Eliant โœจ๐ŸŽ„

Today, weโ€™re grateful for the homebuilders, partners, and teams who trust us to help elevate the homebuyer experience every day. Your commitment to listening, learning, and improving makes a real difference for families turning houses into homes.

Wishing you and your loved ones a joyful Christmas filled with warmth, rest, and meaningful moments.

Thank you for being part of the Eliant community, we look forward to another year of insight, innovation, and connection. ๐ŸŽ๐Ÿก

12/17/2025

At Eliant, we believe homebuyer feedback is most powerful when it leads to action.

In a recent conversation with Shinn, Bob Mirman reinforced a key theme from Homebuyers Talk, listening to buyers goes beyond collecting data, it requires understanding intent, context, and taking meaningful steps forward.

When builders focus on the โ€œwhyโ€ behind feedback, they create stronger experiences, deeper trust, and lasting loyalty.

This discussion is a great example of how thoughtful conversations can turn insight into impact.

12/12/2025

๐ŸŽ‰ Congratulations to Our December Sweepstakes Winners! ๐ŸŽ‰

Every month, we randomly select survey participants from our builder partners to win exciting prizes โ€” simply for sharing their homebuying experience with us. Your feedback helps shape better experiences for future homeowners, and we truly appreciate your time.

Here are this monthโ€™s lucky winners:

๐Ÿก Alvarez Construction Company LLC โ€“ Kelly W. โ€“ iPad
๐Ÿก Boulder Creek Neighborhoods โ€“ James & Linda N. โ€“ iPad
๐Ÿก Cole West โ€“ Bruce & Kelly S. โ€“ $250 Amazon Gift Card
๐Ÿก Conaway Homes โ€“ Heath M. โ€“ $50 Amazon Gift Card
๐Ÿก Ideal Homes โ€“ Kelly D. B. โ€“ $100 Amazon Gift Card
๐Ÿก Risewell Homes (Southern CA) โ€“ Victor C. โ€“ $200 Amazon Gift Card
๐Ÿก Risewell Homes (Austin) โ€“ Kenia J. B. C. โ€“ $250 Amazon Gift Card
๐Ÿก Legacy Homes โ€“ April H. โ€“ $250 Amazon Gift Card
๐Ÿก Level Homes (LA) โ€“ Joseph & Kamryn D. โ€“ Smart Tech Prize

๐Ÿ‘ A big thank you to everyone who participated โ€” and congratulations to all of our winners!

๐Ÿ“ข Didnโ€™t win this time? A new year brings new chances. Stay tuned for our January Sweepstakes winners!

๐ŸŒŸ Testimonial Tuesday ๐ŸŒŸThis week, weโ€™re spotlighting Stacie Sandridge from Caruso Homes, Inc. and the meaningful impact ...
12/09/2025

๐ŸŒŸ Testimonial Tuesday ๐ŸŒŸ

This week, weโ€™re spotlighting Stacie Sandridge from Caruso Homes, Inc. and the meaningful impact that clear, actionable survey insights can have on elevating the homebuyer experience.

By leveraging feedback from their Move-In Eliant reports, the team identified key areas such as project delays and purchasing communication, then refined their Customer Care follow-up processes and strengthened coordination with trade partners.

At Eliant, weโ€™re proud to support builders like Caruso Homes who use data-driven insights to drive real operational excellence and stronger homeowner relationships.

12/03/2025

Bob Mirman continues his conversation with Emma Jane Wildermuth of The Shinn Group, diving into one of the most important challenges in todayโ€™s market: handling buyer objections during โ€œuncertain times.โ€

Bob discusses why uncertainty has always existed in homebuildingโ€”and how the best sales teams succeed by staying solution-focused rather than adopting buyer excuses. He shares real examples, including the quote that has guided Eliantโ€™s approach for decades:

โ€œLife is not about waiting for the storm to pass. Itโ€™s about learning to dance in the rain.โ€

12/03/2025

Bob Mirman, CEO & Founder of Eliant, sits down with Emma Jane Wildermuth of the Shinn Group to explore how Eliant began and why customer experience has been our core mission for over 40 years.

Bob shares how Eliant helps builders strengthen relationships with homebuyers, employees, and trade partners through industry-leading CX measurement, training, and consulting. With more than 1,800 clients worldwide, Eliant continues to set the standard for experience excellence across the homebuilding industry.

This opening clip introduces Bobโ€™s journey and the foundation of Eliantโ€™s work.

๐Ÿ‚ Happy Thanksgiving from Eliant!This season, weโ€™re especially grateful for the trust our builder partners and homebuyer...
11/27/2025

๐Ÿ‚ Happy Thanksgiving from Eliant!

This season, weโ€™re especially grateful for the trust our builder partners and homebuyers place in us every day. Your commitment to delivering exceptional experiences inspires the work we do and pushes our mission forward.

Wishing you a warm, joyful, and restful holiday surrounded by loved ones.

Happy Thanksgiving! ๐Ÿงก๐Ÿ

11/21/2025

๐ŸŽ‰ Congratulations to Our November Sweepstakes Winners! ๐ŸŽ‰

Every month, we randomly select survey participants from our builder partners to win exciting prizes โ€” simply for sharing their home buying experience with us!

Here are this monthโ€™s lucky winners:

๐Ÿก Aspen View Homes โ€“ Patrick S. & Arjie E. โ€“ $100 Amazon Gift Card
๐Ÿก Chesmar Homes โ€“ Jacob B. & Sharday M. โ€“ $100 Gift Card (Home Depot, Lowes, or Target)
๐Ÿก Chesmar Homes โ€“ Daniel P. โ€“ $100 Gift Card (Home Depot, Lowes, or Target)
๐Ÿก Chesmar Homes โ€“ Aaron O. & Sarah M.O. โ€“ $100 Gift Card (Home Depot, Lowes, or Target)
๐Ÿก Desert View Homes โ€“ El Paso โ€“ Luis O. T. & Patricia R. V. โ€“ $100 Amazon Gift Card
๐Ÿก Desert View Homes โ€“ Las Cruces โ€“ Cristobal R. & Karla R. โ€“ $100 Amazon Gift Card
๐Ÿก Horizon View Homes โ€“ Cammeren Y. โ€“ $100 Amazon Gift Card
๐Ÿก Integrity Group, LLC โ€“ Alan & Gale J. โ€“ $250 VISA Gift Card
๐Ÿก Kolter Signature Homes โ€“ Steve & Lisa F. โ€“ $100 Amazon Gift Card
๐Ÿก Landsea Homes โ€“ Colorado โ€“ Jade R. โ€“ $200 Best Buy Gift Card
๐Ÿก Legend Homes โ€“ Marco R.T.G. โ€“ $50 Amazon Gift Card
๐Ÿก Lexington Homes โ€“ Mazher & Zafar I. โ€“ $250 Amazon Gift Card
๐Ÿก Neal Land & Neighborhoods (North River Ranch) โ€“ Patrick O. โ€“ $250 Amex or Visa Gift Card
๐Ÿก Neal Land & Neighborhoods (Vistera) โ€“ Suzanne F. โ€“ $250 Amex or Visa Gift Card
๐Ÿก Pacific Communities โ€“ Dai N. & Cuong M. โ€“ $200 Amazon Gift Card
๐Ÿก Thomas James Homes โ€“ Subhadeep G. โ€“ $500 AMEX Gift Card
๐Ÿก View Homes โ€“ San Antonio โ€“ Kelsey P.E. & Morgan E. โ€“ $100 Amazon Gift Card

Thank you to all who participated โ€” your feedback helps us continue improving the homebuying experience!

๐Ÿ“ข Stay tuned for Decemberโ€™s winners!

โœจ Testimonial Tuesday โœจA huge thank you to Juan Garcia, Director of Customer Care, Northern California Division at Thoma...
11/18/2025

โœจ Testimonial Tuesday โœจ

A huge thank you to Juan Garcia, Director of Customer Care, Northern California Division at Thomas James Homes, for the thoughtful words. ๐Ÿ’™

Weโ€™re grateful to partner with leaders who truly leverage client insights to elevate their service strategy.

Eliantโ€™s feedback provides the clarity builders need to enhance quality, refine processes, and strengthen the customer journey - and itโ€™s inspiring to see Thomas James Homes put these insights into action. ๐Ÿ†

, ,

10/31/2025

๐Ÿงก๐Ÿ‘ป Happy Halloween!

Wishing all our bu ebuyers, and team members a day filled with fun, creativity, and sweet moments.

10/21/2025

๐ŸŽ‰ Congratulations to Our October Sweepstakes Winners! ๐ŸŽ‰

Every month, we randomly select survey participants from our builder partners to win exciting prizes โ€” just for sharing their homebuying experience with us!

Here are this monthโ€™s lucky winners:

๐Ÿก FCB Homes (ALL ELIANT) โ€“ Michael P. โ€“ $500 to either Tango Card or The Home Depotยฎ
๐Ÿก Anthem Properties โ€“ Jeremy H. & Hau N. โ€“ $25 Gift Card
๐Ÿก Artisan Built Communities โ€“ Mark M. โ€“ $150 Amazon Gift Card
๐Ÿก Cadence Homes โ€“ Pearl P. โ€“ $100 Amazon Gift Card
๐Ÿก Caruso Homes โ€“ Chukwuemeka N. & Enasha N. โ€“ $250 Amazon Gift Card
๐Ÿก HHHunt Homes Hampton Roads โ€“ Jonathan H. & Danielle A. H. โ€“ $200 Amazon Gift Card
๐Ÿก HHHunt Homes Raleigh โ€“ Nichola S. S. & Sara U. R. โ€“ $200 Amazon Gift Card
๐Ÿก HHHunt Homes Richmond โ€“ Jacqueline D. J. โ€“ $200 Amazon Gift Card
๐Ÿก Kolter Homes โ€“ Peter E. Y. & Sharon Y. โ€“ Smart Tech
๐Ÿก Landsea Homes DFW โ€“ Ivan & Rosario C. โ€“ $500 Amazon Gift Card
๐Ÿก Lokal Homes โ€“ Mina H. & Jasmine F. โ€“ $250 Amazon Gift Card
๐Ÿก MonteVista Homes โ€“ Seung C. โ€“ $250 Amazon Gift Card
๐Ÿก Pacific Lifestyle Homes โ€“ Linda & Roger C. โ€“ $100 Amazon Gift Card
๐Ÿก Smith Family Homes โ€“ Peter & Linda B. โ€“ $250 Amazon Gift Card
๐Ÿก Stylecraft โ€“ Ashley B. โ€“ $250 Gift Card
๐Ÿก StyleCraft Homes of VA โ€“ Wendy E. M. โ€“ $100 to Home Depot / Lowes
๐Ÿก Vertical Builders โ€“ Andy R. โ€“ $500 Amazon Gift Card

Thank you to all who participated โ€” your feedback helps us create even better homebuying experiences!

๐Ÿ“ข Stay tuned for next monthโ€™s winners!

THE PASSIONATE ADVOCATE: Turning Buyers into Passionate Advocates at Greentech HomesWhen builders transform communicatio...
10/17/2025

THE PASSIONATE ADVOCATE: Turning Buyers into Passionate Advocates at Greentech Homes

When builders transform communication into connection, remarkable results follow.

After reading โ€œContract to Close: How to Create Compelling Home Buying Experiences that Earn Referrals,โ€ Greentech Homesโ€™ Director of Field Operations & Warranty, Kim Cobb, implemented several Eliant CX Blueprint strategies that reshaped their customer experience โ€” and the outcomes speak for themselves:

โœ… Weekly โ€œCommunity Teamโ€ calls to keep buyers informed on progress
โœ… Personalized BombBomb videos capturing key build moments
โœ… โ€œLifestyle Biosโ€ connecting homeowners with their warranty team on a personal level
โœ… Team role-play sessions to practice empathy when delivering difficult news

These initiatives led to stronger collaboration, deeper homeowner trust, and a 26-point improvement in warranty scores.

Greentech Homesโ€™ commitment to proactive communication and relationship-building exemplifies what it means to create Passionate Advocates โ€” homebuyers who share their experiences and drive referrals through trust and delight.

This is the sixth article in our ongoing series on building PASSIONATE ADVOCATES in the homebuilding industry.

๐Ÿ“– Read the full article now.
๐Ÿ”— Check out the link in our bio for all Eliant articles!

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