OMAC Virtual Solutions

OMAC Virtual Solutions OMAC Virtual Solutions provide customer service and support to Fortune 500 companies in the United States and Canada.

Contact us today to start your career working from home.

Work from home now available as a customer service agent. Apply today and become your own boss and make your own schedu...
04/15/2022

Work from home now available as a customer service agent. Apply today and become your own boss and make your own schedule!
www.omacvirtualsolutions.com

04/22/2021

Use the Arise® Platform to provide customer support to a Roadside Assistance opportunity. Plenty of intervals available 24/7 and during evening hours. Learn more http://ow.ly/NjnQ30rEkJx !

03/09/2021

Description
If you’re in the market for a flexible, work-from-home opportunity, this one's for you: Provide customer service support for a dynamic Cable & Internet Company.

You can schedule yourself to work five days a week from 8 a.m. to noon EST. Offer friendly and helpful inbound support to people calling in across the country and schedule yourself to work when it’s most convenient for you.

Plus, enjoy ultimate flexibility by working from home the entire time!

Must enroll by 3/14.

Cable and Internet Company Billing Opportunity Overview

This Cable and Internet Company is one of the nation's largest video, high-speed Internet and phone providers to residential customers. They deliver the best in TV, Internet, voice, mobile, and home management, all working together to give customers instant access to the things that matter most – anywhere, anytime.

What To Expect:
What’s Needed to Provide Customer Support for this Client

- Assisting callers with billing inquiries
- Determining offerings customers are missing
- Making upgrade and add-on service recommendations
- Ensuring First Call Resolution (FCR) and complete Customer Satisfaction (VOC)
- Coding sales accurately and completely for installers

What It Takes To Succeed:
Must-Have Qualities and Capabilities

- Familiarity with company processes and policies
- Clear, confident and professional communication skills to build trust and rapport
- Understanding of “client call flow”
- Quick-thinking management of client needs
- Assertiveness to promote additional products and services
- Empathy and a sincere desire to assist and prioritize the customer
- Tenacity to understand and deliver on customers’ needs

Education Necessary:
No degrees necessary - great work from home opportunity for anyone who is ready to start a business and be their own boss.

What You'll Be Doing:
Providing great inbound, billing customer service calls for a Cable and Internet Company.

What You Need To Get Started:
- Register
- Select a client opportunity
- Enroll in a certification course to prepare to service.

This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with OMAC Virtual Solutions.

03/09/2021

Providing excellent inbound, billing customer support for a leading Cable and Internet Company as a Independent contractor.

03/09/2021

This supplier is the world’s largest home improvement retailer interconnected with an e-commerce business that offers more than one million products for the DIY customer, professional contractors, and the industry’s largest installation business for the Do-It-For-Me customer.

WHAT TO EXPECT:
- Inbound sales, customer service and store support

- Assisting customers with product questions

- Placing new orders

- Handling existing orders: returns/ replacements

- Provide store specific support

Contacting vendors for shipping information

WHAT IT TAKES TO SUCCEED:
- Displays patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations

- Provides knowledgeable, friendly and eloquent customer service

- Experience working with users to identify the best solution

EDUCATION NECESSARY:
No degree necessary – great work from home opportunity for anyone who is ready to invest in themselves and work hard! In order to service a client through the Arise Platform you must pass a series of assessments, pay for and successfully complete a virtual certification course.

Certification courses can be as short as a few days or can last up to six weeks, depending on the complexity of the client program.

03/09/2021

DESCRIPTION
Are you looking to invest in yourself and work from home? Take advantage of this great opportunity to provide Customer Service for a leading roadside assistance company. Leverage your exceptional customer service and sales skills to assist with inbound roadside assistance calls and provide status updates for customers seeking service requests.

Client Overview

This leading roadside assistance company offers customers roadside assistance benefits as part of their automotive insurance policy or their new vehicle owner’s package. Leverage your customer service skills by assisting customers with their roadside emergency needs.
WHAT TO EXPECT:

24/7 service of inbound calls for roadside assistance, and other service requests, with items such as:
– a vehicle that won’t start
– flat tire(s)
– keys locked inside a car
– vehicle out of gas
– vehicle in an accident

WHAT IT TAKES TO SUCCEED:
- Outstanding problem-solving skills
- Displays patience, empathy, an ability to manage stress, the ability to work under pressure
- Skilled and efficient in writing and verbal communication
- Outstanding listening skills
- Provides knowledgeable, friendly and eloquent customer service
- Understanding how to navigate and efficiently use tools

EDUCATION NECESSARY:
No degree necessary – great work from home opportunity for anyone who is ready to invest in themselves and work hard! In order to service a client through the Arise Platform you must pass a series of assessments, pay for and successfully complete a virtual certification course. Must speak, read and write in English and Spanish

Certification courses can be as short as a few days or can last up to six weeks, depending on the complexity of the client program.

WHAT YOU'LL BE DOING:
Inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives.

Possible outbound calls to client, client’s customers and/or client account representatives for status and clarification purposes.

Transferring of inbound calls or outbound calls to other client designated internal support departments or client account representatives.

Outbound coordination to client’s independent service providers, such as tow trucks.

03/09/2021

DESCRIPTION
Are you looking to do meaningful work from home and be your own boss? There is no better time than now! Leverage your expertise and provide quality customer service for a well-known provider of vacationing leisure services.

Client Overview

Due to increased customer demand, a well-known provider of vacationing leisure services needs the support of the Arise Platform. Put your customer service skills to use by assisting customers with their vacation needs.

WHAT TO EXPECT:
What to Expect While Providing Customer Service for this program
• Assist members in placing their wait-list requests for a resort that is currently unavailable.
• Offer members alternative vacation options if their first choice is unavailable.
• Solve member concerns for first call resolution, ultimately avoiding escalation.
• Must speak, read and write in English and French

WHAT IT TAKES TO SUCCEED:
• Provide knowledgeable, friendly and eloquent, customer service
• Skilled and efficient in writing and verbal communication
• Patience and empathy
• Easily manage stress, able to work under pressure, and adapt to adverse situations
• Be knowledgeable and friendly
• Deliver eloquent customer service

EDUCATION NECESSARY:
No degree necessary – great work from home opportunity for anyone who is ready to invest in themselves and work hard! Must speak, read and write in English and French.

Address

Allentown, PA
18034

Telephone

+16109729272

Website

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