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Burnout is one of the biggest challenges facing home care agencies today.Caregivers are exhausted.Schedulers are constan...
05/30/2026

Burnout is one of the biggest challenges facing home care agencies today.

Caregivers are exhausted.
Schedulers are constantly putting out fires.
Leadership feels like operations get harder as the agency grows.

Most organizations assume the root problem is staffing.

But often the real issue is something else entirely.

The work itself was never clearly defined.

When workflows aren’t clear, people compensate:
They text each other for answers.
They build spreadsheets.
They ask the same question in five different ways.

Over time, the organization begins running on heroic effort instead of clear systems.

Explore how home care agencies can reduce burnout by bringing clarity to their most important workflows—and why that clarity makes work easier for everyone involved.

Burnout in home care is rising. Learn how clearer workflows and better operational alignment can reduce stress and improve care outcomes.

98% of providers who believe they’re HIPAA compliant…aren’t.Not because they don’t care.Because they’re relying on assum...
05/29/2026

98% of providers who believe they’re HIPAA compliant…aren’t.

Not because they don’t care.
Because they’re relying on assumptions.

In Microsoft 365, compliance follows a shared responsibility model.

The platform provides the tools.
You’re responsible for how they’re configured, enforced, and monitored.

That includes:
Who can access data
How it’s shared
Whether activity is logged
How incidents are detected

Most environments can support compliance.

Fewer can prove they actually do.

That’s the difference between the 98% and the 2%.

Explore what separates them—and what you should be able to verify in your own environment.

https://threewill.com/most-providers-think-theyre-hipaa-compliant-98-of-them-are-wrong/?utm_source=hootsuite&utm_medium=threewill&utm_term=facebook&utm_content=22371d44-d34c-43d0-a4e6-ad72482fcbd3&utm_campaign=

Most care providers believe they’re HIPAA compliant—but 98% aren’t. Learn what to verify in Microsoft 365 and how to confirm where you actually stand.

Dementia care presents situations you can’t avoid—and often can’t script.A program out of Emory is taking an unexpected ...
05/24/2026

Dementia care presents situations you can’t avoid—and often can’t script.

A program out of Emory is taking an unexpected approach: improv training.

Not to be funny, but to help caregivers respond in the moment when conversations don’t follow logic or memory.

Instead of correcting, they practice redirecting.
Instead of scripting, they practice adapting.

It’s an out-of-the-box way to prepare for something that doesn’t have a clean playbook.

If you work in Human Services—what’s one approach you’ve seen that helps in these moments?

A Georgia program led by Emory is using improv training to help dementia caregivers respond in the moment and connect more effectively with patients.

There’s a spreadsheet that quietly powers a lot of leadership meetings.You’ve probably seen one.It pulls together data f...
05/24/2026

There’s a spreadsheet that quietly powers a lot of leadership meetings.

You’ve probably seen one.

It pulls together data from multiple systems.
It answers important questions about how the organization is performing.

But before anyone sees the numbers, someone usually has to build it.

Exporting data.
Cleaning up columns.
Updating filters every time a new question comes up.

The report may take minutes to review.

But hours to assemble.

That hidden cost shows up in a lot of organizations.

We wrote about it—and why the right dashboards can fundamentally change the equation.

The hidden cost of reporting isn’t software—it’s time. Learn how manual reporting slows organizations down and how integrated dashboards restore visibility.

A woman with dementia is waiting for her mother to come pick her up.She’s ready to go. Talking about what they’ll do. Wh...
05/23/2026

A woman with dementia is waiting for her mother to come pick her up.

She’s ready to go. Talking about what they’ll do. Where they might go.

Her mother, though, passed away decades ago.

For a caregiver, that’s not a theoretical situation. It’s a real moment—and it’s not always clear how to respond.

Do you correct her?
Do you explain?
Do you try to bring her back to your reality?

A program out of Emory is taking a different approach to helping caregivers deal with difficult moments just like this.

They’re using improv techniques to help caregivers respond in those moments—not by correcting, but by meeting someone where they are and continuing the conversation.

Not a script. Not a perfect answer. Just a different way to handle a situation that doesn’t have a clean one.

A Georgia program led by Emory is using improv training to help dementia caregivers respond in the moment and connect more effectively with patients.

98% of providers who believe they’re HIPAA compliant…aren’t.Not because they don’t care.Because they’re relying on assum...
05/21/2026

98% of providers who believe they’re HIPAA compliant…aren’t.

Not because they don’t care.
Because they’re relying on assumptions.

In Microsoft 365, compliance follows a shared responsibility model.

The platform provides the tools.
You’re responsible for how they’re configured, enforced, and monitored.

That includes:
Who can access data
How it’s shared
Whether activity is logged
How incidents are detected

Most environments can support compliance.

Fewer can prove they actually do.

That’s the difference between the 98% and the 2%.

Explore what separates them—and what you should be able to verify in your own environment.

https://threewill.com/most-providers-think-theyre-hipaa-compliant-98-of-them-are-wrong/?utm_source=hootsuite&utm_medium=threewill&utm_term=facebook&utm_content=134d7d66-453b-4267-b63f-e50bbf979f46&utm_campaign=

Most care providers believe they’re HIPAA compliant—but 98% aren’t. Learn what to verify in Microsoft 365 and how to confirm where you actually stand.

Are you measuring what truly matters in your organization? 📊Our latest blog explores why focusing only on outcomes can l...
05/17/2026

Are you measuring what truly matters in your organization? 📊

Our latest blog explores why focusing only on outcomes can leave you blindsided—and how monitoring the right workflows can help you spot issues before they become problems. Discover the three-layer pyramid for successful technology adoption, and learn why involving those closest to the work is key to lasting change.

If you want to make technology work for your team (not the other way around), this is a must-read.

Read the full article: https://threewill.com/are-you-monitoring-the-right-things/?utm_source=hootsuite&utm_medium=threewill&utm_term=facebook&utm_content=47fd0c38-907f-476a-adf7-85dae92982fb&utm_campaign=

In Human Services, time is scarce. Here’s how monitoring workflow—not just outcomes—improves technology adoption.

A Georgia program is using improv to train dementia caregivers.Not scripts.Not perfect responses.Just practice.Caregiver...
05/15/2026

A Georgia program is using improv to train dementia caregivers.

Not scripts.
Not perfect responses.
Just practice.

Caregivers are learning how to respond in the moment when conversations don’t follow logic or memory.

It’s a simple idea—but a practical one.

A Georgia program led by Emory is using improv training to help dementia caregivers respond in the moment and connect more effectively with patients.

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