08/20/2019
A hotel housekeeping job description usually entails making beds, replacing used towels with new ones, vacuuming carpets, and cleaning and disinfecting bathrooms and ensuring new toiletries provided by the hotel are placed at appropriate places.
The housekeeper is particularly expected to carry out a series of cleaning functions when a guest leaves the hotel, such as changing bed sheets and polishing the furniture to keep them looking good for the use of another guest.
The housekeeper should also look out for items the guest may have left behind and take it to the lost and found desk where it will be returned to the owner.
The role of the housekeeper in the operation of a hotel also entails observing the condition of the room they are cleaning to be sure everything is okay in the room, including the light bulbs.
Where they find the light is bad or furniture needing repair, they should immediately contact the technical or maintenance department to fix them.
Aside from the rooms, hotel housekeeping may also entail making the general hotel environment appealing and comfortable to guests.
Housekeepers may also work in a hotel’s laundry department where they wash and dry linens like towels and sheets and restock linen carts in addition to their cleaning duties.
Major tasks, duties, and responsibilities that commonly define the role of housekeepers in most hotels:
Answer immediately to request from guests, as well as from other departments
Load cart with supplies such as linens and move it to the required area
Enter guest rooms by adhering to proper procedures and ensure they are vacant
Replace used amenities in guest rooms
Provide clean linens and terry for dirty ones
Fold terry, make beds, and ensure bathrooms are clean
Take away, room service items, dirty linen, and trash
Perform check on all room appliances to ensure they are in good working condition
Adjust furniture, desk items, and appliances when necessary
Dust furnishings and walls and remove marks from them
Carry out floor care duties in hallway and guest rooms, and vacuum carpets
Adhere to all safety, security, and company procedures and policies
Provide immediate report of any safety hazards, injuries, maintenance problem, or accidents to the supervisor
Successfully complete training and certification programs in safety
Ensure flammable materials are properly stored
Keep uniform clean and make sure to appear professional always
Keep proprietary information on confidentialInformation
Ensure company standards are followed in welcoming and acknowledging all guests
Expect service needs of guests and provide them even before called upon to do so
Provide assistance to guests with disabilities
Genuinely appreciate and thank guests for their visit
Apply professional language in communicating with guests and other people
Provide support to team to achieve common goals
Maintain quality standards and expectations
Without assistance, carry, place, move, or lift objects weighing up to 25 pounds; with assistance for items beyond 25 pounds.
Requirements – Skills, Knowledge, and Abilities – for Hotel Housekeeper Role
If you are applying to work as a hotel housekeeper, here are typical requirements and qualifications you will need to satisfy for most hotels to consider hiring you:
Strong ability to pull and push work-related equipment, such as a loaded housekeeping cart over uneven and sloping surfaces
Ability to bend, twist, stoop, and pull
Ability to sit, stand, walk, or kneel for a long period of time
Ability to manipulate, turn, and grasp objects of different sizes and weights
Strong hand-eye coordination and motor skills
Strong ability to follow verbal instructions
Strong knowledge of cleaning supplies and procedures
Ability to work independently without direct supervision
Previous cleaning experience may be an advantage sometimes, but not generally required
Reliable transportation
Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems
