09/23/2026
Subject: Important Service Update: Temporary Streaming TV Interruption
Dear Customer,
We are writing to inform you that our Streaming TV service is currently experiencing a temporary disruption. Our upstream infrastructure and video stream provider has reported an emergency situation affecting their data centers, which has impacted our stream delivery. While they have informed us that the core servers remain intact, local technical teams currently lack physical access to the facilities to safely restore or relocate the equipment. Because of this, you may experience issues accessing certain channels or video streams. Our team is in constant communication with our provider and is monitoring the situation closely. We will provide a follow-up update as soon as we receive verified information regarding infrastructure recovery steps. We sincerely apologize for this unexpected disruption and appreciate your patience and understanding.
Best regards,
AirFiber Support Team
UPDATE: 9/24/2026 8:30 AM
The streaming server is still down. This is a resold service and is not controlled by any equipment in our data center. We are in regular contact with our upstream provider for a resolution. We will post more updates as they become available.
Thank you
UPDATE: 9/24/2026 3:33 PM
As of 3:00 PM streaming video service has been restored.
Thank you