Access - Anacortes Fiber Internet

05/08/2026

Our fiber internet service is currently experiencing intermittent issues for some customers. Staff are working closely with our network equipment supplier to restore stable service as quickly as possible.

If you are experiencing issues, please try restarting your fiber equipment:

• Unplug power from your modem (if you have one) and your router or mesh system
• Wait about 10 seconds
• Plug the modem and router/mesh system back in

Service should return within approximately 2–5 minutes.

If service has not returned after the posted time frame, please check the fiber landing page for status updates. If you still do not have service, call 360-588-8300 and select option 2.

Thank you.

05/07/2026

In some areas of Anacortes, the City’s Fiber Internet Service is experiencing intermittent issues.

Staff are working closely with our network equipment supplier to troubleshoot and resolve things. But, the equipment is complex and finding a root cause of what’s happening is incredibly challenging.

For example, the last two nights we reset some equipment which caused momentarily stopped service in some areas, cleared the problem we had been experiencing, and appears to have caused yet a different problem. Hopeful, but frustrating!

We will be ordering and deploying a new piece of equipment, but do not yet have an ETA on when that equipment will be delivered and ready for installation.

If you experience an issue with your service, we suggest two things:

• First, check out the following area of the City’s website for our current status and some steps you can take in your home or business: https://www.anacorteswa.gov/2076/Scheduled-Maintenance

• Second, you can call our help desk at 360-588-8300 twenty-four hours a day, seven days a week. A technician will assist you.

04/29/2026

We are aware that some customers around downtown and old town are experiencing intermittent connectivity. Please check our website for more information, www.anacorteswa.gov/fiber

04/24/2026

Scheduled Maintenance Notification
ACCESS Anacortes Fiber Internet is committed to keeping you informed about any service-impacting activities.
At 12:00 AM Monday, April 27th, Access Anacortes Fiber Internet will be conducting scheduled maintenance. This work is expected to take up to 1 hour and will result in a temporary internet service interruption for all customers.
Once maintenance is complete, your modem and router should automatically reconnect.
If your service has not resumed by 2:00 AM, please follow these steps:
1. Unplug the power cord from your modem and router.
2. Wait a few seconds.
3. Plug them back in.
We appreciate your understanding as we work to maintain and improve your internet service. Please check our website for more details, www.anacorteswa.gov/fiber
—
Access Anacortes Fiber Internet
(360) 588-8300, Option #2

Anacortes operates its own municipal fiber optic network to provide affordable high-speed internet access for all residents and businesses.

11/20/2025

Scheduled Maintenance Notification

ACCESS Anacortes Fiber Internet is committed to keeping you informed about any service-impacting activities.

At 2:00 AM Friday, November 21st, Access Anacortes Fiber Internet will be conducting scheduled maintenance. This work is expected to take up to 1 hour and will result in a temporary internet service interruption for all customers.

Once maintenance is complete, your modem and router should automatically reconnect.

If your service has not resumed by 3:00 AM, please follow these steps:

Unplug the power cord from your modem and router.
Wait a few seconds.
Plug them back in.

We appreciate your understanding as we work to maintain and improve your internet service.
—
Access Anacortes Fiber Internet
(360) 588-8300, Option #2 https://alrt.se/u/ExegTvsXom0

08/07/2025

💬 Our customers say it best.
We’re incredibly grateful for the support of our community and proud that your experience with Access Anacortes Fiber speaks louder than any promotion we could run.

"The five-year wait for this service has paid off! Down/upload speeds via wifi are much faster than I anticipated. Ethernet connection speeds are lightning-fast." — John M., ACCESS Anacortes Fiber Internet Customer

06/08/2025

The issue with our DHCP server has been resolved, and service should now be fully restored for all customers.

If you are still experiencing connectivity issues, please don’t hesitate to contact 360-588-8300 for assistance.

We appreciate your patience and support as we worked to resolve this. Providing fast, local, and reliable internet service remains our top priority, and we're committed to keeping you connected.

Thank you for being a valued customer!

06/07/2025

We want to share that we’re making good progress in resolving the intermittent connectivity issue affecting some customers. The problem is related to our DHCP server, which assigns IP addresses to devices on the network.

The good news is: powering off and then powering on your modem and router is helping many customers restore service. If you're still experiencing an outage, please try the steps below to get back online:

Power off and then power on both your city-provided modem and your router or Wi-Fi device (whether it's from the city or your own).

If your city-provided device says “Gateway 3” on the bottom, that’s the only device you need to power off and on.

City-provided equipment is labeled “Nokia.”

After powering the device(s) back on, wait about five minutes. Your service should be restored.

This issue does not affect customers with static IP addresses and is only impacting some, not all, users.

Thank you for your patience as we work through this. We appreciate your understanding and are committed to restoring full service as quickly as possible.

06/07/2025

Internet Connectivity Notice

We are aware of an intermittent connectivity issue affecting some customers on our network. This issue is related to our DHCP server, which dynamically assigns IP addresses. When the server does not assign an IP address correctly, affected devices cannot connect to the internet.

Important Notes:

This issue does not impact customers using static IP addresses.

Not all customers are affected; the issue is intermittent and only impacts some users.

If you are experiencing an internet outage, please follow these steps to help restore your service more quickly:

Power off and then power on both your city-provided modem and your router or Wi-Fi device (whether it's from the city or your own).

If your city-provided device says “Gateway 3” on the bottom, that’s the only device you need to power off and on.

City-provided equipment is labeled “Nokia.”

Some customers are finding success by taking these steps. We know that this is not the case for all customers.

We appreciate your patience as we work to fully resolve the issue and thank you for being a valued customer.

Call now to connect with business.

06/07/2025

If you are experiencing an internet outage, please follow these steps:

Power off and then power on both your city-provided modem and your router or Wi-Fi device (whether it's from the city or your own).
If your city-provided device says “Gateway 3” on the bottom, that’s the only device you need to power off and on.
City-provided equipment is labeled “Nokia.”

After powering the device(s) back on, wait about five minutes and service will be restored.

06/07/2025

We are currently experiencing an internet connectivity issue and are actively working to resolve it.
We understand how important reliable internet service is to our community, and we sincerely apologize for this unexpected disruption. Thank you for your patience as we work to restore service as quickly as possible.