09/02/2026
A lot of everyday delays can start with something surprisingly simple: no one is completely sure who owns the next step.
Maybe two people are doing the same thing. Maybe everyone is waiting for someone else to follow up. Or a decision sits longer than it should because ownership was never clear.
Taking a few minutes to clarify responsibilities can save a lot of back-and-forth later.
A good place to start is with one process your team handles regularly and make sure everyone knows who is leading, supporting, and making the final call.