Alex Marqueda

03/20/2026

WASTING 93% OF YOUR COMMUNICATION

Day 3 of 14 Communication Skills

Did you know that your words only make up 7% of your actual message? 🤯

If you are spending hours obsessing over the exact phrasing of your presentation, but ignoring your posture, tone, and eye contact—you are missing 93% of the equation!

If your words say "I'm confident," but you are minimizing your hand gestures, shifting your feet, or speaking in a monotone voice, your audience will subconsciously sense deception or unease.

Align your body with your message. That is how you build instant rapport.

03/20/2026

Did you know that your words only make up 7% of your actual message? 🤯

If you are spending hours obsessing over the exact phrasing of your presentation, but ignoring your posture, tone, and eye contact—you are missing 93% of the equation!

If your words say "I'm confident," but you are minimizing your hand gestures, shifting your feet, or speaking in a monotone voice, your audience will subconsciously sense deception or unease.

Align your body with your message. That is how you build instant rapport.

Hashtags:

03/17/2026

You Have a Bad Attitude!

Using phrases like "You have a bad attitude" can instantly damage your connection with an employee. This type of statement is a judgment on their personality and can create defensiveness.

Effective communicators focus on specific behaviors rather than attacking personalities.

For example:

❌ Personality Judgment: "You are lazy."

✅ Behavior Statement: "You missed the Tuesday deadline by 48 hours."

Behavior is something that can be changed, while personality feels permanent. By shifting your language, you can significantly enhance your team's receptiveness.

03/16/2026

Everyone communicates, but very few actually connect.

Think about your last team meeting. Were you exchanging words, or were you building a bridge of mutual understanding?

Talking is passive.

Connecting requires intention, energy, and a focus on the other person.

When leaders shift from simply broadcasting information to truly connecting, influence skyrockets, conflict drops, and teams execute with precision.

Which one are you doing today? Let me know in the comments! 👇

06/05/2024

Customer Service and Customer Experience are crucial components in shaping how customers perceive a company.

While Customer Service involves individual assistance before, during and after a purchase, Customer Experience encompasses a series of interactions that leave a lasting impression.

When evaluating a company's reputation, factors like speed, affordability, quality, user-friendliness and good customer service play a significant role in customer decisions. Discrepancies in service quality can impact customer perceptions.

Managing customer service involves expressing gratitude, taking personal responsibility, exceeding expectations, and focusing on effective problem-solving.
Key aspects like smiling, effective communication, empathy, and providing exceptional service contribute to enhancing the overall customer experience.

In a world where customer interactions are vital, standing out from competitors and making customers feel valued are essential for building long-lasting relationships and your loyal customers will be your best advocates without costing you any marketing dollars. Touching People’s lives through an amazing Experience can have the ripple effect where they will tell others and new customers becoming a loyal customer for your Brand.

Contact me if you would like more information on available trainings for your company

04/17/2022

How to Start a Coffee Business.
Business Consulting
We help you skip all the hard learning to get your business up and running in a shorter period and with a proven system.
From Roasting, Café Startup, Business Structured, interior design, employee training, owner mind set, coffee bean selection, employee handbook, Online ordering, marketing and customer retention.

04/04/2019

Who is someone you consider good people, can you think of 2 right now? Post, share and tag 2 people in your friend list!

01/01/2019

Ready to Increase your Leadership on 2019?

Make 2019 your best year!

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07/03/2018

Thinking about investing in cryptocurrencies?

Invest the smart way!

Check out this FREE article from CBS News
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A harrowing drop in cryptocurrency's price has even bitcoin boosters bracing for possibility of "more pain to come"

05/28/2018

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