ABOUT TSD GLOBAL
Established in 1989, TSD Global now has a worldwide presence with contact centers located in the U.S. Each center features state-of-the-art multi-channel contact center technology. The company manages customer support and sales campaigns on behalf of some of the world’s largest companies. TSD Global maintains comprehensive agent training and quality control programs, meticulously
managed compliance procedures and an established history of consistent and trusted performance. Just say the word and we’ll architect a custom solution of live agent teams with cutting edge technology to supercharge whatever piece of your business needs to scale quickly and effectively. OUR STORY
We’re here to revolutionize the customer experience. In today’s digital, instant, and connected world of abundant information, consumers won’t stand for the automated or single-channel support of yesteryear. They expect a unified, omni-channel engagement with the brands that they love regardless of where they interact, and it’s made communication exponentially more challenging. Our mission is to help brands not only meet this challenge but to exceed it. We meet your channel-hopping customers everywhere they live, play, and work to provide the thoughtful, personalized interactions that resolve issues, build trust, and remove all the obstacles to help them truly love your brand. Care of this sort is the true key to customer success and growth. We should know, after all – for nearly 30 years, we’ve been helping clients improve their brand by building highly successful inbound customer service teams to support their products and services. OUR VALUES
Our actions are always guided by these 3 Pillars of Excellence:
"Highly Effective People"
Technologies may change but our core advantage doesn’t: We attract and empower highly effective people. We know that today’s consumers demand a more integrated and human experience. That’s why we pre-select our agents from among the best and develop them throughout their career so that they can learn to nimbly navigate complex customer relationships to resolve issues, overcome objections, and self-organize into agile support teams dedicated to each client. Good people, when gathered, lead to great results. "Global Everything"
Today’s world of digital commerce is an increasingly borderless one and yet companies everywhere still face insurmountable hurdles in establishing themselves overseas. With domestic and offshore locations, we’re uniquely situated and highly experienced in global business process outsourcing and can help you accelerate your expansion and reduce risk. "Opti-Technology Master"
Because we specialize in our people above all else, it doesn’t matter what technologies you use: we either know or can learn them all. Our agents are skilled in the most common ticketing systems, CRMs, and chat systems, and have learned hundreds of lesser common or proprietary systems in building out support organizations for major clients. This also allows us to collect data on every facet of your customer’s journey in order to optimize and deliver an experience tailored to surprise and delight them. OUR SERVICES
TSD Global provides exceptional multi-channel customer support solutions, offering a seamless experience for your current and future customers. "Multi Channel Customer Support"
TSD Global has over 25 years of customer support experience. While you know your business, we know how to interact effectively with your customers. We provide cost effective, scalable support services that allow you to focus on your growing business. "Customer Care"
Your customer experience is the most critical priority. We share our experience and keep your company moving forward. We have the technology and people to help you grow your customer base by assisting your current customers and future customers.
• Voice
• Chat
• Email
• 24 x 7 Support
"Technical Support"
Helping your customers understand and use your products is our priority. We recruit and build a team, immerse them in your products, and they become an extension of your mission.
• Multi-Level Troubleshooting
• Omni-Channel
• Knowledge Base Platforms
• CRM Ticketing
"Retention Service"
Losing a customer is never in the plan, but it can happen without a plan. Our retention service can help save your customers or help win them back. Our team of retention specialists has helped many Fortune 500 companies succeed. It can help yours as well with proven retention services and 24/7 support.
• Cancel Saves
• Win-back
• Customer Surveys
• Outreach
"Sales"
TSD Global provides business sales support for some of the best known companies in the world. Quickly increase your market share utilizing our trained sales agents. Scalable, efficient and cost effective. Hiring effective sales staff can be challenging for most companies. Recruiting, training, and managing staff requires much of your company’s resources. TSD Global helps many large and small companies boost their sales with a seasoned and scalable sales team. Let us help you exceed your sales goals with a results driven team.
• Customer Acquisition
• Business to Business Solution Sales
• Lead Qualification
• Cross Sell/Upsell
"Back Office"
Efficient back office support is a crucial part of your business. TSD helps companies keep their businesses running efficiently with reliable and cost effective back office support services.
• Order Processing / Fraud Detection
• Applicant Verification
• Content Creation
• Research
"Consulting"
We’ll streamline and optimize your customer contact. TSD Global helps companies become more competitive through improved customer interactions. We have almost 30 years of experience building and maintaining customer contact projects for Fortune 500 companies. From site selection to operational execution, we have the people, processes, and technology experience to help your company become more competitive. We can help you start-up your customer support functions with advice and guidance on technology, staffing, process development and site location.If you have an operation that is lagging, we can help improve your processes.
• Operational Analysis
• Process Development / Improvement
• Start-Up Customer Support Operations
• Site Search / Selection
