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My Virtual Practice

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My Virtual Practice

Are you buried in tasks that you don't enjoy? Drowning in your own to-do list because your office is understaffed? You're not alone.

My Virtual Practice offers solutions that bring back manageable to-do lists, strategies to cultivate positive and inclusive company culture, and a plan for support to tackle the specific challenges your practice faces. Do you find yourself sitting at your desk with another cold cup of coffee, sticky note confetti decorating your workspace, while your email and EHR notifications chime you back to t

he reality, that there simply isn't enough time in the day? Are you constantly being pulled to help others, taking you away from your own responsibilities? Stuck or unsure of which next path to take to grow your practice? Have you dreamed of finding just one person, that can see your dream and help implement it? Our clients consistently share these stories that have clouded their passion for healthcare. What if I told you there was a solution? No, not another initiative that makes it onto the morning meeting agenda for a few weeks and then fades into a distant memory. My Virtual Practice offers solutions to bring back manageable responsibilities, strategies to cultivate positive and inclusive company culture, and a plan for support to tackle whatever challenges your practice may face. Schedule a discovery call today (https://calendly.com/myvirtualpractice) and see how My Virtual Practice can be your practice MVP.

04/27/2022

How do your patients find you? Is your information correct and complete? Are your social identities harmful or helpful? Can a potential patient easily find the information they need? Are you sharing value your patients want? How about those marketing efforts... are they worth the investment?

These are all questions you should be asking when evaluating your online presence.

Schedule a discovery call and let's chat about how an online presence audit can highlight what's working and map out where to go!

03/15/2022

I help clients...
💰 Save money
💲 Make more money
⏳️ Save time
✌️Eliminate stress
💯 Implement their goals
💭 Start their dream practices
Are you ready? 💫 See you on Google Meet 😉

03/07/2022

Looking to increase this year? Considering hiring a Virtual Practice Manager to work alongside your existing management team! Here are 5 ways a Virtual Practice Manager can increase your practice profitability:

Organization Design- A virtual practice manager can partner with existing management to integrate the vision of the CEO. Organizational design encompasses not only where a company is going but also include the roles and responsibilities of those on the team that get you there! Through designing, documenting and detailing the functions of the practice, the company becomes more streamlined.

Operational Strategy- Whether project based or managing the entire practice operations, Virtual Practice Managers create operation strategies that are essentially the how-to guide resulting in efficient operations and 5-star patient experiences.

Project Management Skills- Practice goals have to be delivered in a timely manner and according to budget parameters. Strong organization skills
translate to strong effective project management skills as there are many moving pieces and dependent steps in the coordination of any project.

KPIs- Key Performance Indicators (KPIs) are parameters that evaluate the efficiency and productivity of the practice. Knowing which KPIs are important to measure in your business and having a strategy to keep them at the maximized efficiency level will help grow and advance your business.

Solid Financial Foundation- Understanding the finances of your practice is essential for both business and operational success. Managing profitability, budgets and cash flow are some essential key components.

According to Forbes, Operations Managers or Virtual Practice Managers, "reduce waste by tightening up processes and procedures and overseeing workflows effectively. A must-have member of your team that will increase the profitability of your business and help the company run smoothly."

Full article from Forbes here: https://bit.ly/3pGNdFd

03/03/2022

Inspiration is leadership. Trust and empower your team 🤝

02/23/2022

Now that we are nearly 2 months in to 2022 have you taken a moment to reflect on your business goals?

While setting these goals are the first step you have to evaluate your progress routinely to understand where you are, how far you have come and where to go. In order to grow you have to understand where you can continue to improve.

Whether you clearly laid out your goals for 2022 or are late to the party here are some questions you should be asking-

Do you have a budget in place?
Are you over or under budget thus far?
How did January's P&L look?
Do you understand those numbers?
Are medical supplies, staffing costs, rent, business expenses falling in line with your expectations?
Do you know what your costs are?
Is your practice profitable?

Are patients happy with their experience?
Are staff efficient when processing results?
How is office morale?
What is your average appointment capacity?
What is your no-show rate?
Are your patients being recalled?

These questions are a starting point but should get you thinking. If your feeling overwhelmed or needing some additional time or people resources to get it done, consider hiring a virtual practice manager! Virtual practice managers do not come in and take over. They instead come alongside and partner with your practice to accomplish those goals and push practice success! On the fence? Consultation calls are free, get on my calendar!

02/15/2022

How's your online presence?

According to a recent survey, 3 out of 5 patients will choose one provider over another due to a strong online presence. What defines a strong online presence? "Having relevant, accurate and compelling information available".

"The fact that 81 percent of patients will read reviews about a provider, even after they've been referred by another physician, indicates that we've entered a truly consumerist era of healthcare". How can you positively influence the patient journey?

By providing value through content and placing patient testimonials at the forefront you can maximize your patient attraction. Make sure you are capitalizing on the action by having an electronic way to book or request an appointment.

Practices still need to provide quality care but they must prioritize building a strong online presence and a seamless patient experience. "It's what today's patients expect."

02/08/2022

"Digital Front Door" - Medstar health takes big leap into patient experience. Everything you need to know here- https://bit.ly/3ovvvnT

02/07/2022

"Work to Live" not "Live to Work'"
What your employees really want!

We have talked about the importance of boosting your benefits package to include , paid family leave, and options for remote work or flexible work schedules. According to a new study employees are more concerned with burnout than higher salaries. The great news? Here are some free options to satisfy these desirables!

Public praise in staff meetings or send out kudos in emails once a month. Get your patients involved and institute a formal workflow for recognition.

Employee reviews - Do them! and do them regularly. They don't need to be about raises, make reviews about praise and appreciation.

Staff support - i.e. Teamwork. Take a top-down approach to jumping in. Make sure your executive team is in touch with staff and physically helps when they can. Create working management positions so a mindset of filling in is created.

Read more here: https://bit.ly/3Bbt4f9

02/04/2022

Hiring? 4 value shifts post-pandemic.

The pandemic has shifted what priorities a candidate values in a new position. Staffing shortages and the overwhelming demand of healthcare services throws candidates the upper hand. How can your practice stay competitive in an oversaturated hiring market?

Culture – Employees value company culture and want to feel appreciated. Unfortunately building a solid core company culture takes time. What can you do in the interim to boost culture & ensure your employees are valued? Try bonuses for staff that have stuck it out or extra paid time off for new hires. Don't be tempted with catered lunches that fall short. Staff want to be heard, they want help and they want to feel valued. Roll up your sleeves and pitch in. Cut a Friday short and pay normally. Listen and start building those true relationships.

Work-Life Balance – Telehealth coupled with the pandemic proved that not all work has to be done on-site to be productive. Remote work Is often more efficient- no distractions on the trip to the water cooler. Yes someone must be in your office to see patients… what roles or specific tasks can be outsourced? Offer more flexible hours or work-from-home admin days where you can provide a rotating schedule to sit some of your clinical staff for those admin tasks. These are all opportunities for growth. Telehealth is practice expansion. Outsourcing means creating 1099 employees which are less of a financial burden. Think of the talent pool you can attract when you allow remote flexibility!

Benefits – Employees want all-inclusive benefit packages including quality healthcare. If you can’t pay for a plan in full consider plan reimbursement. HSA options may keep costs low. Paid family leave & sick time are of high priority. Prioritizing benefits that support the employee but also their family will you give the competitive edge.

EAPs- Employee Assistance Programs are no longer a buzzword. New hires are looking for practices that value wellness and mental health. With healthcare burnout, stress, and anxiety at an all-time high, open-door policies no longer check this box. Add Zen to your workplace by offering a semi-yearly massage benefit, gym reimbursements, or other wellness programs.

The demand for excellence is everywhere. Expect new hires to be picky. Jobs are reciprocal, you get paid in exchange for your work. However, no longer is a generation going to exchange their mental wellbeing and ability to have it all – a career and a family, for a paycheck.

02/02/2022

To Mandate or not?

For the past year medical offices, hospitals and businesses alike have been obsessing over the potential of vaccine mandates and what the resulting implications would be. Now with the Supreme Court decision final the path of compliance is more clear. If you are not held to the same standards as a CMS-certified facility, how have you navigated the ruling? Is your entire office admin and clinical vaccinated? Have you quietly navigated the path of least resistance? Is your patient population cosmetic or does the risk seem low enough that keeping your staff morale high is the best option? Healthcare is ever-changing and the pandemic has given practice managers even more to consider. The scale often weighs managers to side against their own moral compass.

Where to go from here? If your staff is not happy with a vaccine mandate, what can you do to boost morale? Have hiring needs - what can you outsource? Protocol confusion in your office? Need help creating a SOP for vaccinations and testing? My Virtual Practice is here to help! Until then keep on keeping on the road will one day get easier.

01/24/2022

Does your practice track medical supply expenses? Do you perform an inventory of your consumables? Have you analyzed 2021 medical supply costs to years past? Do you know your average expense per patient? Is your team knowledgeable about the 2022 budget?

Tracking medical supply expenses is an important part of office management and an integral piece of budget control and future practice planning. Small changes in the purchase price of medical supplies or their utilization can lead to dramatic changes in your practice profitability.

Budgets allocate specific dollar amounts to different areas. You can then track what you are actually spending month to month allowing a snap-shot into the financial health of your practice. Are the costs proportional to your patient count? Can you explain an uptick in ordering? Cash flow problems can be solved with strategic ordering.

If you’re like many practices, you have reviewed what you spent last year comparatively but haven’t had the time to dig deeper or aren’t sure where to start.

1. Create a budget for medical supplies. Review what you have spent over the past 3-5 years. If your practice growth is stable take the average and set that for this year’s budget. Divide by 12 and give yourself a monthly benchmark to see if you’re on track. Budgeting for growth, add 10%!

2. Analyze how your products are being used. Start with storage. Are your supplies in one central location? Are they organized? Do you have a standard workflow to inventory? Is ordering always done by the same person? Are supplies inventories? Supply inventory both in exam rooms and centrally ensure that stockpiles aren’t hoarded which protects again excess ordering. Routine intervals for ordering help stabilize cash flow.

3. Have budgets in place already? Do you communicate them with your staff? Have you gone back to your vendors to negotiate discounted pricing? Have you compared other distributors? Most practices don’t think to renegotiate rates or even shop around.
These same principles apply to office supplies!

Need help getting started or just calming the chaos? These steps can be outsourced. Schedule a Discovery Call today to see how My Virtual Practice can help manage your medical supply expenses and increase your profitability this year!

01/21/2022

What is Virtual Practice Management? What does a virtual practice manager do? Today more than ever healthcare practices can't simply rely on just practicing good ol' fashioned quality medicine.

The business of healthcare is demanding. Practices must stay current in medical knowledge, while running a profitable business in a changing healthcare environment, with an evolving reimbursement landscape. Patients have become more savvy consumers realizing they have a choice in their care. Practices have to adapt by prioritizing the patient experience and adopting patient-centered care strategies while they
are plagued by staffing shortages, lower reimbursements and the need for both tech-forward improvements and an online marketing presence.

How can one practice manager do all of this? Even worse for those practices that are still solo-physician owned - how do they juggle it all? You simply can't. There aren't enough hours in the day or hands to pitch in. The evolving electronic landscape has paved the way for virtual practice management. A remote solution where healthcare assistants and healthcare consultants can partner with practices to focus on the nitty-gritty so they can focus on the patient in front of them!

Ever thought of outsourcing some of your day to day? Interested but not convinced you can delegate your tasks? Here are some of the areas My Virtual Practice can help, allowing you to elevate patient care. Schedule a discovery call today to see how My Virtual Practice can custom fit a solution for your practice needs.

Click here to schedule!
www.calendly.com/myvirtualpractice

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