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Monday 9am - 5pm Tuesday 9am - 5pm Wednesday 9am - 5pm Thursday 9am - 5pm Friday 9am - 5pm

CXE, Inc.

Name: CXE, Inc.
Address: Annapolis, MD, 21401, US
Telephone: +14108978444
Price range: $

CXE inspires organizations to innovate and transform their service culture, ultimately delivering em

We believe the best way to improve the customer experience is by focusing on an organization's internal team and its direct link to customer satisfaction. An established leader in customer experience management and workplace culture, we offer customized solutions that help service-based organizations empower their entire staff—from c-suite to frontline professionals—while improving efficiency and profitability.

03/05/2026

🎳 Strikes, Community Service & Team Traditions

As a remote team, we value every chance to gather in person. Each Q1, the entire CXE team comes together for our annual Bowling Mashup, a favorite tradition focused on connection, fun, and a little friendly competition.

This year, we added even more heart to the event through our “Cover Up with Care” winter gear drive. Thanks to everyone’s generosity, we were able to donate scarves, hats, gloves, and other essentials to the Grassroots Crisis Intervention Center. A little competition paired with a lot of community impact.

We also celebrated two major milestones. Patty Thompson, VP, CX Strategy & Learning Development, and Kate Fazio, VP, Administration and Property Development, marked 25 years at CXE. Twenty five years of leadership, dedication, and shaping who we are today.

And in the most anticipated moment of the day, reigning champ Trent officially handed over the bowling trophy to Guy. A new champion has been crowned!

02/19/2026

Exciting news! 🎉
CXE is heading to the Airport Experience Conference 2026!

We’re thrilled to share that Lise D'Andrea, President & CEO and Sydney Ciervo, Manager of Business Development & Marketing, will be attending AXC 2026 in Nashville!

We will be connecting with airport, concessions, and service provider leaders to discuss customer service improvement strategies focused on strategic service culture, employee engagement, and performance optimization. We’re excited to share how CXE helps teams power up on:

- CX and EX Service Culture Strategies
- Workplace Learning for top notch CX
- Mystery Shopping & Surveys
- Coaching & Action Planning
- Creative, Energized Recognition & Appreciation

👉 Learn more about the conference: airportxnews.com/about-axc

’sConnect ✈️

01/28/2026

🌟 Employee Spotlight: Trent Hicks 🌟

We are kicking off our January Employee Spotlight with Trent Hicks, a powerhouse member of the CXE team who has been making an impact for nearly five years! 🙌

Trent is a behind-the-scenes hero, playing a vital role across mystery shop operations, recognition and appreciation, LMS platform support, and training coordination. In short, if things are running smoothly, chances are Trent had a hand in making it happen. 💪✨

When asked what he enjoys most about working at CXE, Trent points to collaborating with his teammates, and it shows. In 2025 alone, he completed 24 LinkedIn Learning courses, continuing to sharpen his skills and raise the bar for all of us. 📚🚀

Outside the office, Trent is always leveling up, whether he is gaming, discovering new restaurants, or defending his legendary status as the three-time reigning CXE Bowling Champion. 🎳🏆

Looking ahead, Trent has his sights set on Spain for future travels, and when it comes to reading, he recommends "House of Leaves" by Mark Z. Danielewski and is currently diving into Junji Ito’s collections.

👏 Thank you, Trent, for your dedication, drive, and positive energy. We are lucky to have you on Team CXE! 👏

01/14/2026

Everlasting customer service does not happen by accident. It is built through consistent, evolving training!

At the ACI 2025 Marketing and Communications Conference in Kansas City, CXE's President & CEO, Lise D'Andrea, asked attendees to reflect on the current state of their customer service training. With responses from roughly 70 to 81 industry professionals, the results revealed a meaningful pattern.

The data showed strong awareness of the importance of customer service training, along with opportunities to strengthen alignment and long-term sustainability. Only a portion of respondents felt their training is fully current and relevant, and many shared uncertainty around whether the right systems and support structures are in place to help CX training evolve over time.

This insight matters!

Customer service training is not just a CX initiative. It is an EX strategy. When teams across the organization are aligned around shared service expectations and supported with ongoing learning, service becomes more consistent, engagement improves, and customer experiences naturally follow. With the right reinforcement and collaboration, training can move from a one time effort to a lasting part of the culture.

Strong service cultures are built intentionally. They are trained, reinforced, and supported every day!

12/22/2025

Happy Holidays to everyone, especially the CX professionals who work every day to create moments that matter!

This season is a reminder of why we do what we do. We help teams boost service, spark engagement, and drive meaningful experiences so employees and customers feel supported, valued, and inspired all year long.

To our partners and clients, thank you for the trust, collaboration, and shared successes this year. We are so grateful for you and excited for what the year ahead will bring! ✨❄️

12/11/2025

Reflecting on an inspiring week at the ACI 2025 Marketing and Communications Conference!

Thank you to everyone who joined Lise D’Andrea for her session, “From one and done to ongoing excellence: Evolving customer service training for lasting impact.” The engagement in the room showed how committed our industry is to building stronger service cultures.

During Lise’s interactive polling, a few insights stood out:
• Only 31 percent of attendees feel their customer service training is fully current and relevant.
• Only 26 percent shared that their operations teams are actively championing customer service training.
• More than half were unsure whether they have the systems in place to sustain and evolve CX training long term.

These results highlight a challenge we hear often. Training may launch strong, but without consistent reinforcement, clear ownership, and the right cultural alignment, it loses momentum. Lise’s session focused on how to close these gaps by building learning programs that grow with your teams and keep service excellence alive daily.

A big congratulations to all winners of the 2025 Excellence in Airport Marketing, Communications, and Customer Experience Awards. And a special shoutout to the airports we have had the pleasure of working with, including CVG, CLT, PHL, SEA, BOS, AVL, MWAA, and MCO. We are proud to support organizations that are committed to elevating the passenger experience across North America.

A sincere thank you to ACI-NA for the opportunity to present and for hosting such a well run conference filled with compelling content, valuable connections, and thoughtful dialogue. Your work continues to strengthen our industry and bring leaders together in meaningful ways.

Lise and Guy Caron loved connecting with so many of you in Kansas City and look forward to continuing the conversation about elevating CX and EX across our airports and organizations!

12/01/2025

Exciting News from CXE!

CXE Inc. is proud to share that our President and CEO, Lise D’Andrea, and our VP of Client Strategy, Guy Caron, will be attending the ACI 2025 Marketing and Communications Conference in Kansas City, Missouri from December 1 to 4.

Even more exciting, Lise will be taking the stage as a featured speaker!

🎤 Session: “From one and done to ongoing excellence: Evolving customer service training for lasting impact.”

In her session, Lise will explore how organizations can move beyond one time training and build learning programs that grow, adapt, and strengthen culture over time. She will share real world strategies grounded in CXE’s extensive experience across airports, hospitality, food and beverage, retail, and government.

Attendees will walk away with practical ways to:
• Build scalable, customer focused training content
• Engage frontline teams for consistent and energized performance
• Integrate service excellence into daily operations
• Keep programs relevant in an ever changing environment

At CXE, we believe the most impactful training is not a single event. It is a continuous journey that becomes part of who you are as an organization! Lise’s session will highlight how leaders can sustain service excellence and connect training outcomes to measurable improvements in satisfaction, loyalty, and long term performance.

The ACI Marketing and Communications Conference brings together aviation and customer experience leaders from around the world to share ideas that elevate passenger experiences and strengthen organizational culture.

Lise and Guy look forward to connecting with fellow leaders, partners, and innovators while they are there!

11/27/2025

This Thanksgiving, we’re grateful for the teams, leaders, and partners who make meaningful customer and employee experiences possible every day!

A special thank-you to all the frontline employees spending the holiday serving others and creating moments that help travelers feel cared for. Your commitment makes a real difference, and we’re honored to support the work you do!

Wishing you a warm and restful holiday from all of us at CXE. 🧡

11/11/2025

Honoring Our Heroes🎖️

On this Veterans Day, CXE recognizes and thanks the heroes who have dedicated their lives to protecting others and defending our nation.

Your strength, sacrifice, and service continue to inspire. Thank you to all who have served. 💙❤️

11/10/2025

CXE, Inc. is heading to Maryland's 10th Annual Governor’s Small Business Outreach Summit!

We’re excited to share that Lise D'Andrea, President & CEO, and Guy Caron, VP of Client Strategy, will be representing CXE at this year’s event on November 11 at Maryland Live! Casino & Hotel in Hanover, MD.

The Summit brings together Maryland business leaders, state agencies, and organizations to foster connections, share resources, and explore new opportunities for growth and collaboration.

If you’ll be attending, be sure to say hello to Lise and Guy — they look forward to connecting and engaging with fellow leaders who are driving Maryland’s small business community forward.

https://mdbizoppssummit.com/

11/06/2025

✨ Connecting. Learning. Leading.

CXE’s President and CEO, Lise D'Andrea, had a fantastic time at ACI World 2025 in Toronto! The event brought together airport and aviation leaders from around the globe to share insights, innovations, and strategies shaping the future of passenger experience.

One highlight of the week was the "Women in Aviation Breakfast", where Deborah Flint, President & CEO at Toronto Pearson International Airport quoted: "Be targeted, focused and be bold. Be clear on your vision and go for it!"

It was an inspiring few days filled with new ideas, meaningful conversations, and connections that drive the airport experience forward.

📸 A few moments from the conference below — and thank you to our industry friends, clients, and partners who made it such a valuable week!

👉 Candace McGraw, Deborah Flint, Mónika Infante, Eleni Kaloyirou, Cindy Nichol, Kevin Burke, Robin Gibson

11/03/2025

Proud moment for our team! ✨

We’re proud to share that CXE has been recognized as an MSPA Elite company for the fourth consecutive year for 2026!

This honor recognizes firms that demonstrate consistent excellence, integrity, and innovation in mystery shopping and customer experience measurement programs.

Earning this distinction four years in a row reflects our team’s dedication to helping organizations strengthen both Customer Experience (CX) and Employee Experience (EX) through insight-driven strategies and measurable results.

A huge thank-you to MSPA, our incredible CXE team, and our valued clients for making this continued achievement possible!

Address

Annapolis, MD
21401

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Telephone

+14108978444

Website

http://www.cxeinc.com/

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