High Country Workplace Technologies - Business Phone Systems

03/16/2026

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07/18/2025

Yesterday, members of the High Country Workplace Technologies team — Jim Whitfield, Rob Frank with KVDR's Carly Moore — were honored to donate toys to the FOX31 KDVR / Channel 2 KWGN Summer Toy Drive, supporting kids in local hospitals in partnership with the Rocky Mountain Children's Health Foundation
We’re grateful to be part of a community that cares. 💙

06/11/2024

1984 to 2024. We are celebrating our 40th year of business headquartered in . It's has and will always be a blessing to provide our workplace technology solutions to our customers anytime and anywhere.

01/15/2024

Our Service Model
High Country Workplace Technologies has been an integrated solutions provider of workplace technology for over 30 years. Our decades of experience means you gain a trusted technology advisor and provider who will ensure your satisfaction. We call this the High Country Way. We take the time to understand your requirements and pain points, we then select the technology from a number of options that is the best fit for you. We coordinate and manage all of the various technology providers and their schedules to ensure a smooth and on time delivery. We are willing to take on as little or as much of a workplace technology project solution that is requested.

We have decades of experience working alongside other technology, network, and information technology providers. We provide end-user and administrative training to ensure your staff understands the use and day-to-day management of your solution. And finally, with our manufacturer and HCWT support options, we provide you the peace of mind of knowing that you have an on-going maintenance solution that can monitor, restore, and troubleshoot your systems on a 24×7 basis.

We Guarantee Our Work
We offer service plans that include manufacturer support but we can also design a High Country service plan that will meet all your needs. Contact us today to discuss your business requirements.

03/27/2023

Why choose HCWT ?

As businesses continue to adapt to the ever-changing technological landscape, it's becoming increasingly important to invest in workplace technology services that can keep up with the demands of modern business. High Country workplace technologies are a great option for businesses looking to streamline their operations, improve efficiency, and stay ahead of the curve. In this blog post, we'll explore why businesses should choose high Country workplace technologies for their workplace technology services.

Advanced Technology Solutions: High Country workplace technologies offer a wide range of advanced technology solutions that can help businesses stay competitive in their industry. They provide a variety of technology services such as cloud computing, cybersecurity, unified communications, and more. These technologies can help businesses to streamline their operations, automate processes, and improve their overall efficiency.

Customized Solutions: Every business has unique needs when it comes to technology. High Country workplace technologies understand this, and they offer customized solutions that are tailored to the specific needs of each business. They work with businesses to identify their technology needs and provide customized solutions that meet those needs.

Expert Support: High Country workplace technologies have a team of experts who are available to provide support and assistance whenever it's needed. They offer 24/7 support and monitoring, ensuring that businesses always have access to the help they need when they need it.

Cost-Effective Solutions: High Country workplace technologies offer cost-effective solutions that can help businesses save money while still getting the technology they need to stay competitive. By outsourcing their technology services, businesses can avoid the high costs of maintaining an in-house IT department.

Scalable Solutions: High Country workplace technologies offer scalable solutions that can grow and evolve with a business as it expands. This means that businesses can start with a basic technology package and add more features and capabilities as they grow.

In conclusion, businesses should choose high Country workplace technologies for their workplace technology services because they offer advanced technology solutions, customized solutions, expert support, cost-effective solutions, and scalable solutions. With the help of high Country workplace technologies, businesses can stay competitive, improve efficiency, and streamline their operations.

03/23/2023

Confused with recent SMS requirements and UCaaS/hosted VoIP ?

Over the past few years, Voice over Internet Protocol (VoIP) has become increasingly popular as a means of communication, particularly for businesses. However, recent changes in SMS requirements when using VoIP have caused some confusion and concern among users.

In September 2021, the Federal Communications Commission (FCC) implemented new rules regarding text messaging that would affect VoIP providers. The rules require VoIP providers to implement a mechanism to support real-time text (RTT) technology for people with disabilities, and to ensure that any texts sent through their services are fully traceable and can be reported to law enforcement.

While these new requirements are aimed at improving accessibility and security, they have also resulted in some changes for users of VoIP services. For example, some VoIP providers have had to adjust their messaging systems to comply with the new rules, which could result in delays or changes in the way messages are sent and received.

Additionally, the FCC has made it clear that any VoIP provider that fails to comply with these rules could face fines or other penalties. This means that users should be careful when selecting a VoIP provider and ensure that they are working with a company that is fully compliant with the new requirements.

Despite these changes, VoIP remains a popular and effective means of communication for many businesses and individuals. The ability to make voice and video calls over the internet, as well as send messages, has made it easier and more cost-effective for people to stay connected. However, it is important to stay informed about any changes in regulations and requirements that may affect the use of these services.

In conclusion, the recent changes in SMS requirements when using VoIP have caused some confusion and concern among users. While the new rules are aimed at improving accessibility and security, they have resulted in some changes for users of VoIP services. It is important to stay informed about any changes in regulations and requirements that may affect the use of these services and to ensure that you are working with a VoIP provider that is fully compliant with the new rules.

03/23/2023

Still have Nortel Phone System ?

For many businesses, Nortel phone systems have been a reliable and trusted technology for years. However, with the company's bankruptcy in 2009, Nortel phone customers have been left with limited options for ongoing support and maintenance. Moreover, Nortel systems are increasingly becoming obsolete, making it essential for businesses to migrate to something new. Here are some ways to help Nortel phone customers migrate to a new system:

Assess your current system: Before migrating to a new system, it's important to assess your current Nortel phone system. This will help you identify the features and functionalities you need in a new system and ensure a smooth migration. You should also identify any potential challenges or compatibility issues that may arise during the migration process.

Choose a new system: Once you've assessed your current system, it's time to choose a new system that meets your needs. Look for a provider that offers modern, feature-rich phone systems with a proven track record of reliability and performance. Be sure to choose a provider that offers ongoing support and maintenance to ensure your new system runs smoothly.

Plan your migration: A successful migration requires careful planning and preparation. This includes identifying the best time for the migration, allocating resources and personnel, and creating a detailed migration plan. You should also ensure that all stakeholders are informed about the migration and any potential impact on business operations.

Train your staff: Once you've migrated to a new system, it's important to train your staff to ensure they are familiar with the new features and functionalities. This will help to ensure a smooth transition and minimize any disruptions to your business operations. Your provider should offer comprehensive training and ongoing support to help your staff get the most out of your new system.

Ongoing support and maintenance: Finally, it's important to choose a provider that offers ongoing support and maintenance for your new system. This will help to ensure your system remains reliable and performs at its best over the long term.

In conclusion, migrating from a Nortel phone system to something new can be a complex process. However, by assessing your current system, choosing a reliable provider, planning your migration, training your staff, and ensuring ongoing support and maintenance, you can make the transition as smooth and seamless as possible.

03/23/2023

The biggest change in our technology space in over a decade........

Artificial intelligence (AI) is revolutionizing the way businesses interact with their customers, and one area where this is particularly evident is in the customer phone experience. By using AI-powered technologies such as chatbots and voice assistants, businesses can provide a more personalized and efficient phone experience that is tailored to the needs of each individual customer.

So, how exactly is AI changing the customer phone experience, and what benefits does this offer? Let's take a closer look.

Faster response times: One of the biggest advantages of using AI in the customer phone experience is that it allows businesses to respond to customer inquiries and requests much more quickly. AI-powered chatbots and voice assistants can handle a wide range of customer queries and issues, freeing up human agents to focus on more complex tasks.

Personalization: By analyzing customer data and behavior, AI technologies can provide a more personalized phone experience. For example, a voice assistant might suggest products or services based on a customer's previous purchase history, or a chatbot might provide targeted recommendations based on a customer's browsing behavior.

24/7 availability: Another advantage of using AI in the customer phone experience is that it allows businesses to offer 24/7 availability. Chatbots and voice assistants can handle customer inquiries and issues outside of normal business hours, ensuring that customers always have access to support when they need it.

Improved efficiency: AI-powered technologies can also improve the efficiency of the customer phone experience. Chatbots, for example, can handle multiple customer inquiries simultaneously, while voice assistants can provide fast and accurate responses to customer queries without the need for human intervention.

Cost savings: Finally, AI can help businesses save money by reducing the need for human agents to handle routine customer inquiries and issues. This can help to lower labor costs and improve the bottom line for businesses of all sizes.

In conclusion, the use of AI-powered technologies is revolutionizing the customer phone experience, providing faster response times, personalization, 24/7 availability, improved efficiency, and cost savings. As AI continues to evolve, we can expect to see even more innovative applications in this area, further enhancing the way businesses interact with their customers.

03/23/2023

Avaya, a global leader in business communications solutions, recently announced a restructuring plan aimed at streamlining the company's operations and improving profitability. The plan, which includes a series of cost-cutting measures and organizational changes, is designed to position Avaya for long-term success in a rapidly changing market.

So, what exactly is the Avaya restructuring plan, and what does it mean for customers and employees? Let's take a closer look.

The Avaya restructuring plan is focused on three key areas: optimizing the company's cost structure, simplifying its organizational structure, and accelerating growth in strategic areas. To achieve these objectives, Avaya plans to implement a number of measures over the next several years.

One of the key components of the restructuring plan is a focus on cost reduction. This will include a reduction in the company's real estate footprint, as well as a reduction in the size of its workforce. Avaya expects to achieve cost savings of around $300 million over the next three years through these measures.

Another important part of the restructuring plan is the simplification of Avaya's organizational structure. This will involve the consolidation of certain business units and the elimination of others, as well as a reduction in the number of layers of management within the company. By streamlining its operations in this way, Avaya hopes to become more nimble and responsive to changing market conditions.

Finally, the restructuring plan includes a renewed focus on growth in key strategic areas. This will include a continued investment in cloud-based communications solutions, as well as a focus on expanding Avaya's presence in high-growth markets such as Asia-Pacific and Latin America. By focusing on these areas, Avaya hopes to position itself for long-term success in a rapidly evolving market.

While the Avaya restructuring plan may lead to some short-term disruption and uncertainty for customers and employees, the company believes that it is necessary to ensure its long-term viability and success. By optimizing its cost structure, simplifying its organizational structure, and accelerating growth in strategic areas, Avaya hopes to position itself as a leader in the rapidly changing business communications market.

In conclusion, the Avaya restructuring plan represents a significant effort by the company to adapt to changing market conditions and position itself for long-term success. While there may be some short-term disruption and uncertainty, the plan is designed to create a more streamlined and nimble organization that is better able to respond to changing customer needs and market conditions.

03/23/2023

Working remote or on the move ?

Starlink, the satellite internet service offered by SpaceX, has been making headlines recently for its potential to revolutionize the way we connect to the internet. While it is primarily marketed towards rural households and individuals who may not have access to reliable internet service, Starlink is also being considered as an option for business internet.

So, what is Starlink and how can it benefit businesses? Let's take a closer look.

Starlink is a satellite-based internet service that promises high-speed, low-latency internet access to remote and rural areas. It works by using a network of small, low-Earth orbit satellites to beam internet signals directly to a user's home or business. Unlike traditional satellite internet services, Starlink promises much faster speeds and lower latency, making it a viable option for applications that require real-time communication or data transfer.

For businesses in rural areas or locations where traditional internet services are unreliable or unavailable, Starlink offers a reliable and fast internet connection that can support a range of applications. This includes video conferencing, cloud-based services, and online transactions. With its low latency, businesses can enjoy a seamless online experience and communicate more effectively with customers and suppliers.

Another benefit of Starlink for business internet is its potential for scalability. With traditional internet services, businesses may face limitations in terms of bandwidth or connection speed. However, Starlink promises to offer scalable internet speeds that can grow with the needs of a business. This means that businesses can avoid the costs associated with upgrading their internet infrastructure as they expand or add new services.

There are, however, some potential downsides to using Starlink for business internet. Firstly, as a relatively new service, it is still in the process of being rolled out and is not yet available everywhere. Secondly, the service can be affected by weather conditions, such as heavy rain or snow, which may cause signal interruptions. Finally, businesses may face upfront costs associated with purchasing the necessary hardware, including a satellite dish and router.

In conclusion, Starlink offers a promising new option for businesses in remote or rural areas that may not have access to reliable internet services. With its high-speed, low-latency internet connection, scalability, and potential cost savings, it has the potential to revolutionize the way businesses connect to the internet. However, as with any new technology, businesses should carefully consider the potential risks and benefits before making the decision to switch to Starlink for their internet needs. You can order here:

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