04/12/2013
Don't feel bad - "Big Data" is a formidable challenge for most companies, but a key part of Customer Experience Mgmt
[So many buzz words, so little time - Big Data can be simply defined as the increasingly complex and large amount of data that is collected and stored by organizations. The efficient & smart processing of this data is critical to define and nurture customer experience management strategies. As an IBM-lover, I have to include this link to their white paper on Big Data and it's implications: http://www-01.ibm.com/software/info/rte/bdig/bdwa-7-post.html]
Marketers overwhelmingly see Big Data as an opportunity, even if its proliferation is also causing a fair bit of head-scratching. The greatest percentage would like to add predictive analytics around the lifetime value of customers to their data rost