Preparations may include the use of products. Due to the timing, cost of preparations, and to hold the room in anticipation of your visit, we kindly ask for the following considerations when booking and canceling an appointment. We kindly ask you to provide us with at least a 24-hour notice for all appointment cancellations. You must also call if you are canceling less than 24 hours before your ap
pointment time. Leave a message if no one answers the phone. This is to ensure the Spa has received your cancelation notice. No shows or same day cancellations that are less than 4 hours of your appointment time, 50% of the service will be charged in order to reschedule. For Gift Certificates, 50% of the service value will be redeemed. For guests with more than one service 50% of a single service value, at its regular price, will be redeemed. Consistent reschedules: Guests who are consistently rescheduling (3 or more rescheduling in a row) will be on temporary probation. Only same-day appointments will be available and they will need to pay before coming to receive services to guarantee they will be present. Spa Etiquette and faqs
ARRIVAL: Please arrive at your scheduled appointment time. New clients will have a form to fill out and a consultation will be done before starting your service. This is factored in to your appointment time so that you do not have to arrive earlier. Arriving early will not guarantee your service will start before your scheduled appointment time. Please call ahead to check if your service can be started before the scheduled time. SICKNESS AND ALLERGIES: If you show up for an appointment and are sick or getting over a sickness, or show signs of severe allergies, this includes but not limited to coughing, sneezing, congestion, you will be refused service and will be charged to re-book an appointment. *NOTE: it is normal that we sometimes cough to clear our throats or sneeze. Allergies are very common and can cause symptoms similar to a cold or flu. It will be at the discretion of the service provider to choose to do a service if symptoms appear unusual or more severe than just normal allergies due to pollen, etc. It is not advised that someone with severe allergies to get a facial at that time, as the skin can be more reactive and sensitive to products used in treatments. CELL PHONES: Please leave cell phones on silent or vibrate as to not to disturb your service or others. LATE ARRIVAL: We understand that it can be difficult at times to arrive on time for appointments. Please call and let us know if you will be late. We will try our best to accommodate you; however, out of respect for other clients’ time, we cannot guarantee the full service time if you are late. We will do what we can in the time allowed. CONSULTATIONS: Consultations are always done before starting your Facial or massage. Enough time is added to do a service after consultation. There may not be time for additional services, depending on time and the services being requested during your consultation. PRODUCT RETURN POLICY: Products must be returned within 2 weeks, with the full value returned in the form of a gift card, which can be redeemed for other products. Products must be in original packaging, unused, unopened, to receive full credit. Products that have been used and have original packaging, will receive 50% of the product value in the form of a gift card. It is at the discretion of the Spa as to the exchange of used products and its exchange value. All returns must show receipt of purchase if the Spa is not aware of the client’s product purchase. Please call or email the Spa immediately, if you have any concerns or issues with the products you purchased so that the Spa can address any product issues quickly. Please call or email the Spa if you can not return a product within 2 weeks. GIFT CERTIFICATES: Gift Certificates are not redeemable for cash, and are nonrefundable. Gift Certificates and Gift Cards must be present at the time of service. PAYMENTS: We accept all major credit cards. We do not accept personal checks or traveler's checks. Cash is accepted but you must have exact change. The Spa does not have a cash drawer and will not provide change. GRATUITY: Gratuity is not included. Tips typically average 15% to 20% of your service total and is appreciated but not expected. GUEST: must be at least 18 years old to receive spa services. Anyone under 18 years of age, that enters the Spa facilities, must be accompanied by a parent or guardian, and must be attended to at all times. TREATMENT ROOM POLICY: All other guests must wait in the waiting area, except for those under the age of 18 as they must be accompanied by an adult at all times. Due to Covid 19 only the client receiving a Spa service is allowed in the treatment room. Please do not bring anyone under the age of 18 with you. WHEN RECEIVING SERVICES: The Spa wants you to relax, and enjoy your service. It is important that the Esthetician or Massage Therapist is able to focus on your service and skincare needs. It is preferred for you to leave your child/ minor at home, if possible. DUE TO COVID-19 WHEN RECEIVING SERVICES, we ask you to leave your child/ minor at home. This is for their safety as well as the safety of everyone in the treatment room. PLEASE NOTE: that it is at the Spa's discretion to stop a service or refuse a service, if the service provider feels unsafe, mistreated, or harassed (verbally or physically) by a client, or if the service is not appropriate for the client, depending on the clients information provided at the time of consultation, medical history, injuries, or composition.
