Rehab U: Practice Solutions

03/28/2025

Full episode note: https://rehabupracticesolutions.com/better-outcomes-152Learn More: https://rehabupracticesolutions.comPodcast: https://www.betteroutcomes....

03/17/2025

Here’s a scenario I see far too often…

A healthcare organization invests in a shiny new piece of technology—maybe it’s an EHR, a remote monitoring tool, or a patient engagement platform.

It promises to revolutionize workflows, improve patient outcomes, and make everyone’s life easier.

But a few months later?

Frustrated staff, low adoption rates, and a system that no one wants to use.

What went wrong?

In my experience working with healthcare organizations, I’ve seen five common mistakes that derail tech implementations—whether it’s software, hybrid care models, or digital health tools.

Here they are:

🔹 Chasing Shiny Objects
Buying the latest tech without aligning it to your actual strategy or goals is like buying a sports car when you need a pickup truck. It looks cool, but it won’t haul what you need.

🔹 No Clear “Why”
If your team doesn’t know why this new system matters—to them, to patients, or to the organization—they’ll treat it like busy work, not a tool to make their lives easier.

🔹 Ignoring the Frontline Staff
Decisions made at the top without involving the people who’ll actually use the system lead to frustration and workarounds that undermine your goals.

🔹 Underestimating the Learning Curve
Even “intuitive” systems require training, reinforcement, and support. Different learning styles need different resources to get everyone on board.

🔹 Not Tracking Success
If you’re not measuring whether your new tool improves patient engagement, clinical outcomes, or efficiency, how will you know it’s working? Data drives continuous improvement.

If you want your healthcare technology to deliver real results—improved outcomes, engaged patients, and efficient workflows—you need to avoid these pitfalls.

It’s not just about adding new software. It’s about making sure your technology works for your organization and your patients.

What’s been your biggest challenge with implementing new technology in healthcare?

I’d love to hear your thoughts.

https://www.youtube.com/watch?v=6lJcMdmTu7I

The Digital health Roadmap: https://strategy.rehabupracticesolutions.comHere’s a scenario I see far too often…A healthcare organization invests in a shiny ne...

03/07/2025

How many patients really understand their medical bills?

https://www.youtube.com/watch?v=fVGymrC2qYE

Full episode note: https://rehabupracticesolutions.com/better-outcomes-150Learn More: https://rehabupracticesolutions.comPodcast: https://www.betteroutcomes....

03/05/2025

Do people really understand their healthcare bill?I talk about this all the time on the show, but healthcare is one of the only areas...

02/12/2025

Rafi shares strategies on how to create and implement a profitable RTM program for a rehab outpatient clinic.

01/29/2025

Can AI Healthcare Phone Services Increase Patient Access & Improve Engagement?

You know what frustrates many patients (including yours truly)? Phone trees. “Press one to select scheduling” (Presses 1) “By pressing 1 you have indicated that you would like to connect to scheduling. Is this correct? Press 1 to confirm or 2 to cancel”. It drives many patients to hand up the phone, drop off the schedule, or go find another healthcare provider. But what if there was a way that automated phone messages could increase access, patient engagement, and experience? Enter an AI Healthcare Phone Service.

If implemented well, AI has the ability to greatly increase practice efficiency and allow clinicians to actually spend more time delivering care. The same holds true for the administrative process of care. Healthcare workers, including office managers and patient access personnel who manage scheduling, struggle with the overwhelm of more phone calls and requests than they can manage. And, despite the fact that many healthcare providers offer an online patient portal, only around 30% of patients actually use those portals. Patients still want to talk on the phone with their providers. So, this week, I speak with Ada Andruszkiewicz from Talking.ai about how implementing AI into processor care can actually increase patient access and improve human connection in healthcare.

What we cover in this Episode:
-The winding road from tech development to the healthcare SaaS market
-Burnout in Healthcare
-Understanding Value in Healthcare Technology
-Challenges in running independent healthcare practices
-How implementing technology can actually increase human connection in -healthcare
-Thoughtful implementation of Artificial Intelligence in healthcare
-Deploying an AI Healthcare Phone Service in a practice

Episode Highlight:
“If implemented well, AI has the ability to greatly increase practice efficiency and allow clinicians to actually spend more time delivering care. In short, AI can help you improve the human connection in healthcare.”

Check out the full episode at Strata Studios: https://rehabupracticesolutions.com/better-outcomes-148/

...a way that automated phone messages could increase access, patient engagement, and experience? Enter an AI Healthcare Phone Service...

01/09/2025

A consultant is someone continuously in between jobs...

At least, that's how my wife likes to describe it when we talk about work...

But what is a consultant?

What do they do?

And why does anyone hire them in the first place?

I recently sat down with Zain Syed, PharmD for The Digital Thoughts podcast to talk about how I got started in healthcare consulting and what I think a consultant does for their clients...

For me, it all comes down to knowledge translation...

Specifically, how you're able to take your knowledge or expertise and apply it to a client's specific situation...