07/30/2026
Some people see a technical issue and immediately want to understand what’s actually causing it. If that’s you, keep reading.
A fast-growing U.S. technology startup building software and hardware solutions across IoT, enterprise software, and automation is looking for a Tier 1 Technical Account Manager: someone who can serve as the first line of support and deliver fast, thoughtful resolutions for its customers.
👉Success in this role requires the ability to:
-Respond quickly to customer inquiries across chat and email
-Troubleshoot Tier 1 software and hardware issues
-Know when to escalate more complex problems and coordinate with technical teams
-Take full ownership of support cases from diagnosis to resolution
-Identify recurring issues and help improve support processes
👉You’d also bring:
-3+ years in customer-facing technical support, ideally within IT helpdesk, hardware support, IoT, or SaaS
-At least 1 year of experience working with a technology startup
-Experience with Windows, remote desktop software, and tools such as Intercom
-Hands-on experience installing or configuring hardware such as printers and cameras
-Exceptional written and spoken English, ideally at a C2 level
-A bachelor’s degree or higher
👉The details:
📍 Remote — Philippines-based
🕐 Full-time · Monday through Friday, 3:30 PM–12:30 AM Philippine Time, with possible Saturday coverage
💵 $7/hour, negotiable based on experience, paid regularly in USD
It’s a fast-paced, execution-focused role for someone who enjoys getting to the root of technical problems without losing sight of the customer on the other side.
You’ll also have the support of a global community that offers mentorship, advocates for your growth, and creates opportunities for promotions and increases.
Sound like you, or someone you know? The full description and application are one click away: https://apply.workable.com/anavah-talent/j/BA488E33B2/?utm_source=facebook&utm_medium=job_board