CrossVergence

09/08/2023

Suggested contingency options for business affected by the Square outage...
1) Print and post your Venmo QR codes. Since CashApp is part of Square, Venmo/PayPal is your choice there.
2) Post list of 3 closest ATMs
3) Open SumUp, Quickbooks Payments, Stripe or other payment account for temporary use and locate temporary smartphone(s) to use with it.

For Quickbooks Payments: https://quickbooks.intuit.com/payments/

Note: Stripe allows you to sign up immediately but your first processing deposit from them will take 7 days to hit your bank account. Better than nothing. You can use it with this app to process using a smartphone or tablet: https://paymentforstripe.com/

08/25/2023

As CCaaS becomes more ingrained in the way that companies do business, you can expect trends toward enhanced employee experience to continue. providers are adding features and integrations that support productivity and efficiency for remote, hybrid, and on-site staff.

08/25/2023

As resellers, it's interesting to watch the various ways that telcom providers choose to manage their revenue streams. Tower ownership is one area where companies are choosing very different approaches. German telco Deutsche Telekom chose to spin tower ownership into its own entity and then, in turn, sell that "TowerCo" to two different enterprises. Conversely, Orange, the French provider, has dug in its heels and insists that retaining ownership of their entire infrastructure is a key to its success. How all of this plays out in terms of scalability, innovation, and service remains to be seen but it's another area where the telcom industry is finding itself in new territory.

08/14/2023

One of the most compelling reasons to adopt telephony for your organization is how readily this functionality can fit within your other cloud solutions. CRMs, e-mail platforms, and other business tools are increasingly adaptable to allow voice connectivity within the application.

07/27/2023

While remote work was certainly in practice before the COVID-19 pandemic, the circumstances helped it find its way to company culture in places where it hadn't existed previously. As the world settles into the landscape left on the other side of that crisis-borne shift, organizations are learning more about what makes successful. There will always be certain jobs and particular personalities that are better suited to remote work, but one common thread in leadership feedback is that a strong communications platform makes collaboration and project efficiency much more accessible.

07/25/2023

Data is the cornerstone for how you route customer service requests and analyze your organization's efficiency at servicing concerns. Quality assurance and call scoring tools within your solution can be key to taking your to the next level.

07/20/2023

The 2021 Communications Fraud Control Association fraud loss survey recorded a 28% increase in communications related fraud over the 2019 results. One cloud voice and SMS provider, Vonage, has set out to address this through a suite of fraud monitoring tools aligned with their products. Considering the alarming rate at which fraud cases are increasing, it is likely that other providers will soon follow suit.

07/17/2023

While SD-WAN adoption continues to rise, it is increasingly being paired with security technologies, routine monitoring of network traffic, and smartly crafted network security policies. There are a lot of moving parts to consider, but we're adept at making it easy on you.

07/13/2023

This collaboration addresses the flexibility and efficiency concerns of organizations with high bandwidth needs.

Service providers, content providers and enterprises can now quickly and dynamically route network traffic between data centers DENVER,  CO – June 12, 2023 - Lumen Technologies (NYSE: LUMN) today announced a new network interconnection [...]

07/10/2023

Many organizations who have adopted do not use it to its full potential. They may not have built-out a robust security solution to work alongside their SD-WAN capabilities. We're happy to do an audit of your SD-WAN to see where you may be falling short of optimal use.

07/07/2023

Why does the simplification of your strategy have big impacts on your ? A well-integrated customer service ecosystem allows you to readily dial in to each customer's previous interactions, their very specific needs in the moment, and access to all tools that you have for solving their issue.