Unitel, Inc.

08/27/2026

Your CRM knows the customer and your phone system handles the conversation.

But here's the deal: if they don't work together, your team may be stuck searching, copying, dialing, logging, and trying to remember what happened after every call.

Watch how Unitel can help connect your business phone system with the CRM tools your team already uses.

08/24/2026

We have all heard a business phone greeting that stuck with us.

Sometimes it was warm.

Sometimes it was funny.

Sometimes it was… a little too long.

A good greeting does more than fill silence. It sets the tone for the call. It helps people know they reached the right place. And it gives your business a more polished feel before anyone even says hello.

𝗡𝗼𝘄 𝘄𝗲 𝘄𝗮𝗻𝘁 𝘁𝗼 𝗸𝗻𝗼𝘄: What is the best, worst, or most memorable business phone greeting you’ve heard?

Bonus points if it made you laugh.

Share yours in the comments.

Learn more: https://askunitel.com/business-phone-systems/

08/17/2026

Missed calls are easy to overlook, but their impact shouldn't be.

If not taken seriously, you'll get a shock when one or more of them turn into a missed sale, missed appointment, or missed customer.

AI phone answering can help small businesses answer more calls, handle basic questions, qualify leads, and support busy teams when no one is available to pick up.

𝗕𝘂𝘁 𝗶𝘁'𝘀 𝗻𝗼𝘁 𝗮 𝗿𝗲𝗽𝗹𝗮𝗰𝗲𝗺𝗲𝗻𝘁 𝗳𝗼𝗿 𝗿𝗲𝗮𝗹 𝗽𝗲𝗼𝗽𝗹𝗲.

The best customer experience still comes from the right mix of smart automation and human service.

We put together fresh content on what AI phone answering can do, where it works best, and where your team still matters most.

Read the full article to see how small businesses can use AI call answering without losing the personal touch.

https://askunitel.com/ai-phone-answering-small-business/

Can AI answer your business calls without sacrificing customer service? Discover where AI phone answering shines, where people still matter, and how small businesses can get the best of both.

08/10/2026

Choosing a business phone provider is about more than phones. It's about what happens when you need help, need to grow, or need your team to work from somewhere else.

So we’re curious. What matters most to you?

A) Reliable support

B) Flexible features

C) AI tools

D) Local service

For most businesses, the right answer is probably “a little bit of all four.” But we're curious, if you had to pick one, what would it be?

Drop your answer in the comments.

Learn more about Unitel: https://askunitel.com/

08/03/2026

Voicemail has one job that it's been doing for years. Take a message, and the customer waits for a response.

𝗔𝗜 𝗰𝗮𝗻 𝗱𝗼 𝗺𝗼𝗿𝗲.

It uses Natural Language Processing (NLP) to listen and understand, so it can answer common questions, route calls, capture lead details, and connect the right caller with the right person.

That means your team can stay focused on customers who need real help, not repeat the same answers all day.

If your phone system still depends on “leave a message, and we’ll call you back,” it may be time to look at what else is possible.

Learn more: https://askunitel.com/business-phone-systems/

07/23/2026

Choosing a business phone service needs to be easier; you can't be left feeling like you're in an escape room, but you're missing clues. We do things differently at Unitel.

Our new blog breaks it down into the questions every business should ask before choosing a phone service provider in 2026, including:

• What matters most besides price
• What should be included in your plan
• How to know if the system can grow with you
• Why local support can make a real difference

If you've been dreading the prospect of researching a new phone system, this is a good place to start.

Read the full blog here: https://askunitel.com/best-business-phone-service-provider/

Shopping for business phone service? Learn the four questions every company should ask before choosing a provider and avoid costly mistakes in 2026.

07/21/2026

Welcome to Phone System Bingo!

Here's the game: For every answer you say yes to, that's 5 points. If you accrue over 10 points, you need to have your phone system checked. Does this mean an entirely new system? Not necessarily, but a refresh might be in order.

How many of these have you dealt with this year?

𝗕𝗲 𝗵𝗼𝗻𝗲𝘀𝘁. Did you get bingo?

These problems are common. But they don't have to be normal.

A modern business phone system can help your team route calls better, work from anywhere, and keep communication in one place.

Comment with your score. No judgment if you filled the card.

Ready for a solution? https://askunitel.com/business-phone-systems/

07/16/2026

Just a few short years ago, choosing a business phone system meant comparing lines, handsets, and monthly rates.

Now, Massachusetts businesses need to think bigger.

Can your team answer office calls from a laptop or smartphone?
Can customers reach the right person without getting bounced around?
Can your system support remote work, call reporting, CRM tools, and AI features like call transcription or call summaries?

But the best business phone system isn't the one with the longest feature list. Bigger isn't always better.

Instead, it's the one that helps your business stay reachable, organized, and ready for what comes next.

Learn more about what Massachusetts businesses should look for when comparing phone systems in 2026.

https://askunitel.com/?p=3393&preview=1&_ppp=cd5ddacb4a

Comparing business phone systems? Discover the features, flexibility, cloud capabilities, and AI tools Massachusetts businesses should look for before choosing a provider.

07/03/2026

Happy 4th of July from all of us at Unitel.

This year feels a little bigger, with America turning 250. We hope your long weekend is full of the good stuff. Family. Friends. Cookouts. Fireworks. And of course, a little time away from the inbox.

Stay safe, enjoy the long weekend, and have a happy Independence Day.

06/22/2026

Now, be honest... If your business phone system disappeared tomorrow, would your team panic or cheer?

That might sound harsh, but too many teams are forced to work around phone systems that make simple things harder. And that friction affects the customer experience.

A modern phone system should help your team answer faster, route calls clearly, work from anywhere, and keep voice, chat, and video in one place.

𝗦𝗼 𝗵𝗲𝗿𝗲’𝘀 𝘁𝗵𝗲 𝗾𝘂𝗲𝘀𝘁𝗶𝗼𝗻: What is the most frustrating thing about business phone systems?

Comment with your answer. We have a feeling “getting transferred three times” may be near the top.

If you're ready for something better, learn more about Unitel Business Phone Systems: https://askunitel.com/business-phone-systems/