Micah Solomon • Customer Service Consultant • Customer Service Speaker

02/12/2020

Want to know how to hit a home run with your next keynote presentation? Here are some great tips and tricks.

07/31/2019

Publisher Jeff James Reveals The 7 Scientific Keys To A Successful Business Book

https://www.forbes.com/sites/micahsolomon/2019/07/29/the-moneyball-of-publishing-7-new-essentials-for-a-business-book-to-succeed/

07/25/2019

How Localized Authenticity Can Transform Your Customer Service And Customer Experience|| New in Forbes from Micah Solomon (that's me). Featuring Seabourn Ponte Vedra Inn & Club

The desire for “terroir,” for a feeling of what makes a business locally authentic, is an important theme among what customers want. Customer service consultant and customer experience expert Micah Solomon discusses this subtle force that can transform the customer experience you’re providing.

07/14/2018

Bozeman Startup Quiq Brings Messaging To Customer Service And Support At Office Depot, Overstock || New from Micah Solomon in Forbes

How companies like Office Depot and Overstock have been converting their customer service and customer support to messaging via a solution from Quiq, a startup in Bozeman, Montana. An interview with CEO Mike Myer by customer experience consultant Micah Solomon.

07/13/2018

How Exclusive Resort Twin Farms Delivers 5-Star Customer Service In The Glorious Middle Of Nowhere || New from Micah Solomon featuring Relais & Châteaux and the great state of Vermont

A look at how Twin Farms, an exclusive 400-acre resort in Barnard, VT, delivers 5-star customer service in its famously remote location–and business lessons that can be learned from their success.

07/06/2018

The ABCs Of Great Customer Service And Support Correspondence, Via Email, Chat And Messaging || New from Micah Solomon in Forbes

In customer service and support, every word that passes between you and those whom you serve can make a difference–in person, on the telephone, and in every written channel, including email, chat, messaging, and social. Here are my three most essential standards for customer correspondence.

07/01/2018

Customer Experience That's A Story, Not A Snooze: A Visit To The LAB At Rockwell Group || New from Micah Solomon in Forbes

I'm struck by how little actual experience most businesses allow into their customer experiences, in spite of the upswing of interest in my discipline (I'm a customer experience consultant). Some brands are exceptions, though, and these often engage The LAB at Rockwell Group in NYC's Union Square.

06/10/2018

The Four Elements Of Customer Satisfaction, And How To Achieve It Again And Again || New from Micah Solomon in Forbes

Customer satisfaction shouldn't be confused with true customer engagement and loyalty. Nonetheless, basic customer satisfaction is one of the underpinnings of an exceptional customer relationship. And it can reliably be achieved based on four essential elements.

05/18/2018

The new Medium Interview: The Entrepreneurial CEO: When Turning 10 Means Starting A New Chapter

Multiple times in his life, Tomas Gorny has gone against the grain, sometimes at considerable hardship to himself: leaving his native…

05/04/2018

For : All About Consumers And Millennial-Friendly Customer Experiences. New from Micah Solomon in Forbes

Your business urgently needs to build a millennial-friendly customer experience, and this is only possible if you take the time to fully understand millennial consumers. In honor of National Small Business Week ( ), join me for a crash course on precisely this subject.

05/01/2018

For : Five Ways To Improve Your Customer Service For Little Or No Money – from Micah Solomon in Forbes

In honor of Small Business Week, here are five effective low- or even no-cost ways to amp up the quality of your customer service experience.

04/17/2018

10 Highly Effective Ways To Transform Your Customer Service And Customer Experience
New from Micah Solomon in Forbes

10 transformational steps you can take to fundamentally improve to the level of customer service and customer experience you provide.