PowerHouse Consulting

06/26/2025

Customer Experience … Rules of Engagement - By Kathleen Peterson https://loom.ly/3dSLpVg

06/18/2025

https://www.facebook.com/share/p/1AN45jByFJ/ stay tuned... but for now... Over & Out

We will undoubtedly miss the expert insights and guidance Kathleen has provided in her Idiom Insights column over these last 16 years. We wish her all the best for a future where The Sky is the Limit! https://loom.ly/8GSEHyo

03/26/2025

I love this concept of Hungry for Praise... take a look, hope you like it too

Hungry for Praise - By Kathleen Peterson https://loom.ly/WwH06I4

03/09/2025

Now Hear This! New Measures for Contact Centers - By Kathleen Peterson https://www.contactcenterpipeline.com/Article/now-hear-this

03/09/2025

The latest from Pipeline...

Now Hear This! New Measures for Contact Centers - By Kathleen Peterson https://www.contactcenterpipeline.com/Article/now-hear-this

11/04/2024

Gracious Gratitude...In Spite of It All - By Kathleen Peterson https://www.contactcenterpipeline.com/Article/gracious-gratitude

11/04/2024

Something to think about😍

Gracious Gratitude...In Spite of It All - By Kathleen Peterson https://www.contactcenterpipeline.com/Article/gracious-gratitude

11/04/2024

Something to think about....

Gracious Gratitude...In Spite of It All - By Kathleen Peterson https://www.contactcenterpipeline.com/Article/gracious-gratitude

10/17/2024

https://www.contactcenterpipeline.com/Article/elevate-your-contact-center-to-an-operational-powerhouse?utm_source=ccp&utm_medium=email&utm_campaign=202410

The term “powerhouse” can mean a person, team, or organization that has a lot of energy, strength, or skill. In the world of business, a Contact Center has the potential to be a true “powerhouse.” I have been in the Contact Center industry for decades and have watched it grow and evolve. Wha...

10/17/2024

https://www.contactcenterpipeline.com/Article/healthcare-contact-centers

“It’s time to shine” is simply a moment to show off one’s skills or abilities. For Healthcare (HC) Contact Centers, widely known as “Access Centers,” that moment is now. The COVID-19 pandemic highlighted the value and importance of Contact Centers in keeping industries operational during...

11/03/2023

The Intangible Value of Healthcare Access Centers - by Kathleen Peterson https://www.contactcenterpipeline.com/Article/the-intangible-value-of-healthcare-access-centers