Founded by Call Center industry expert Kathleen Peterson in 1987, PowerHouse specializes in all aspects of Call Center and Telecommunications Consulting. We work with top management to develop plans that align operational practices with corporate vision - combining business savvy and technical acumen to provide the very best in strategic planning, assessment, and operational improvement services.
Our clients include senior leaders within major Fortune 500 companies across industries. Whether you want to consolidate your far-flung national Call Centers into one centralized location, align business objectives with Call Center operational practices, or analyze your existing telecommunications systems against future goals, PowerHouse can help you. Our offerings include Strategic Planning, Call Center Assessments and Solutions, Telecommunications Assessments, IT Assessments, Workforce Optimization, Outsourcing Management, Custom Training Programs, and Procurement Management. We are also experienced in providing unbiased Expert Witness services related to Call Centers and Telecommunications.
