08/10/2026
How many customers are standing at your counters right now, waiting to be noticed? ⏱️
That moment of silence might be costing more than you think.
Customer service doesn’t start with the first word; it starts with the first second. In Pythia Scorecard’s latest SG Voices article, they describe how one client gained a 16% improvement in service scores simply by measuring what happens before the conversation begins. When leaders track arrival-to-greeting time and greeting-to-checkout time, they uncover where friction really lives, and where small delays multiply into major losses.
Click here to read how real-time visibility turns courtesy into measurable performance, and how data and human connection can scale together: https://na2.hubs.ly/H074g3W0
