10/12/2023
I was deep in a conversation about go-to-market strategies when the CEO interjected, "Look, we've visited your website, and we've delved into your blogs. The pressing question for us is, 'Do we need a community?'"
Leading an early-stage software start-up geared towards the IT sector, this CEO hadn't made significant strides into community-centric endeavors. But now, with growth and scalability in focus, the allure of community-led marketing was hard to ignore.
His inquiry wasn't one to be glossed over with a mere "yes" or "no". It hinged upon expectations—both for the company's advancement and for enriching the community. At that juncture, I couldn’t discern if he was gunning for quick, tactical results or a more sustained, strategic impact. Additionally, I lacked a grasp of their prior commitments to community-led efforts.
In such scenarios, I usually steer the conversation with foundational questions:
How soon are you expecting tangible outcomes?
Is the envisaged community centered around your product or the larger industry?
Is there someone on your team poised to dedicate a minimum of 1,000 hours over the next year to actively engage with the community?
Can you articulate the objectives behind nurturing this community?
Who, in your estimation, would be the ideal participants for this community?
How would you quantify success arising from community-driven endeavors?
I was deep in a conversation about go-to-market strategies when the CEO interjected, "Look, we've visited your website, and we've delved into your blogs. The pressing question for us is, 'Do we need a community?'"