Brilliant Experience

Brilliant Experience Through customer psychology, Brilliant offers insights for the world’s most innovative brands. Collaborative Co-conspirator
We are not design prima donnas.

Brilliant Experience uses a combination of LeanUX, Agile and Design Thinking methodologies to provide UX insights, strategy and ideation to create brilliant experiences (and great ROI) for startups and Fortune 500 clients. Our specialty is to provide businesses with significant competitive advantages using a mix of user research insights and expert knowledge of human vision, attention and memory.

About Brilliant Experience
Brilliant Experience is a research, innovation and experience design company.
- We understand the value of optimizing your customer’s experience and the power that can have to differentiate you from your competition.
- We partner with you understand your audience’s unmet needs, ideate, create innovative concepts and ultimately design mobile and web products that your users love and achieve your business goals.
- Our unique combination of experts in human psychology and creative services can provide you with the unique insights, vision and creativity needed to set you apart. Our Approach
User-Centered Design
We believe that deeply understanding your audience is the best way to uncover the latent needs and desires of your audience. Our research insights often identify new opportunities for businesses. Small Teams, Senior Staff
Small groups typically outperform large ones. We team you with our senior staff (no bait and switch!) so you have a focused and satisfying experience with Brilliant. We work with you to achieve the results you are looking for, ensuring a strong and lasting partnership. Cross functional teams

People with diverse experiences and talents (information architecture, interaction design, visual design, etc.) are needed to achieve the best user experiences. We can provide you with more diverse talent than an internal team can offer. Lean, Adaptive
We can work quickly and adapt as your company’s needs change. We are not the government contractor that “halts work” until something is resolved. Solve problems for you too
We understand that you need to get ideas and designs (and changes in behavior) accepted in your organization in addition to with your clients. We help you make the initiative a success inside and out of your company. We teach you to fish
You’ll learn how we do our process so you or someone else on your team can learn the craft too. We’re willing to teach as much as you are interested. Keep it simple
We provide elegant and simple solutions – so they are understandable to your end users, colleagues and yes, even your senior management! Entrepreneurial spirit
We have a small but growing company. We know that your project needs to deliver ROI and we’ll help you identify not only the solutions you asked us for, but we’ll often provide you with new opportunities to explore.

08/24/2019

Washington DC was the recipient of a large grant that allowed them to look at the needs of their most vulnerable: At-risk children from birth to five. Using service design methods at scale, brought together multiple lines of evidence to identify the core needs of families, identify disparities acros...

Innovation means being ready to take risks and embrace uncertainty
08/25/2018

Innovation means being ready to take risks and embrace uncertainty

From steering clear of judgment to sharpening your digital fitness, here's how to maintain your creative edge in a rapidly changing business environment.

Researchers and strategists can no longer afford to simply be experts in categories – they must also get better at apply...
08/25/2018

Researchers and strategists can no longer afford to simply be experts in categories – they must also get better at applying a cultural lens to their work and thinking

Researchers can't all be cultural analysts, but the industry needs to acknowledge the centrality of culture in shaping the world we live in.

How Companies Thrive By Making You Obsessed
08/24/2018

How Companies Thrive By Making You Obsessed

Sephora provides an excellent case study in how companies can grow by making the experience more pleasant for the customer

A new marketing strategy aims to build a more personal connection with customers
08/24/2018

A new marketing strategy aims to build a more personal connection with customers

Häagen-Dazs's admits the brand's version of luxury had started to feel "unapproachable and unattainable", especially with disruptive new brands entering the market, but a new marketing strategy aims to build a more personal connection with customers.

Address

Bethesda, MD
20817

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

Telephone

+12402810764

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